iWeb Communities: Blog

Affected service: Network connections with Middle-East and Asia
Start: Apr 25, 2010 at 14:45
Estimated time of resolution: 01/04/2010
Affected customers: customers based in Middle-East and Asia
According to Tata Communications the incident has been successfully resolved. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is [...]

Affected service: Network connections with Middle-East and Asia
Start: Apr 25, 2010 at 14:45
Estimated time of resolution: anytime within 30/04/2010 (subject to rough weather/sea and cable conditions).
Affected customers: customers based in Middle-East and Asia
As informed by SMW4 NOC the traffic normalization is scheduled on 29 Apr 2010 starting at 16:00 GMT
This situation [...]

Affected service: Network connections with Middle-East and Asia
Start: Apr 25, 2010 at 14:45
Estimated time of resolution: anytime within 30/04/2010 (subject to rough weather/sea and cable conditions).
Affected customers: customers based in Middle-East and Asia
Latest update about SEA-ME-WE-4 Outage:
As informed by Cable Ship CERTAMEN, the fault has been localized at 1835,1 km from Alexandria.
The vessel has [...]

Affected service: Network connections with Middle-East and Asia
Start: Apr 25, 2010 at 14:45
Estimated time of resolution: N/A
Affected customers: customers based in Middle-East and Asia
Subsea cable provider SMW4 is still performing their repairing activity. Our link to the Subsea cable SMW4 is provided by Tata Communications. They have lost some of their backbone capacity to Europe [...]

Affected service: Network connections with Middle-East and Asia
Start: Apr 25, 2010 at 14:45
Estimated time of resolution: N/A
Affected customers: customers based in Middle-East and Asia
The repair operation is still undergoing on the sub-sea cable SMW4 and might take several days. Note that it only affects customers based in Middle-East and Asia. There is no [...]

There is currently a repair undergoing on the sub-sea cable SMW4 which links Europe and Asia. The traffic has been rerouted through the Pacific but some customers may still encounter latencies.
This situation is beyond our control and we will regularly communicate with you about the status of this operation.
We apologize for any inconvenience [...]

We are currently investigating a situation that might affect a segment of our network infrastructure towards the Middle East and Asia through Tata Communications. A ticket has been opened with them and we will follow up as soon as possible.
Our technical team is actively working on finding a solution to this problem. We will [...]