iWeb Communities: Blog

Automatic restore of the websites hosted on S033 is now completed and all services are available.
All websites have been restored from our latest available backup (dated October 3rd, 6:00AM).
We also helped a large amount of customers to manually restore their files from their own backup via ftp in order to resume their online activities faster.
If [...]

Estimated time of resolution: 48h 24H 12H
Impact: All services are now available. Automatic restore of the websites hosted on S033 is still ongoing.
approx. 40% completion at 11:00 EDT
October 8th: approx. 65% completion at 15:30 EDT
Update: October 9th: approx. 85% completion at 18:30 EDT
All services are now available on S033. Websites are now being progressively [...]

Start: October 4th, 00:00 EDT
Estimated time of resolution: 72h
Impact: All services are now available. Automatic restore of the websites hosted on S033 is ongoing.
All services are now available on S033. Websites are now being progressively restored from our latest available backup (dated October 3rd, 6:00AM).
At that point you will have the choice to wait for [...]

Start: October 4th, 00:00 EDT
Estimated time of resolution: next update expected October 5th at 10:00 EDT
Impact: All services are now available on S033
All services are now available on S033
Hacked pages are now being automatically erased and replaced by a generic maintenance page. Our script will take some time to until completion and some of you [...]

Start: 00:00 EDT
Estimated time of resolution: Our next update is now expected at around 23:30 EDT
Impact: All services except apache (web) are now available on S033
All services except apache (web) are now available on S033
We will temporarily stop the apache service while we finish to batch-delete all the defaced web pages.
All other services including [...]

Start: 00:00 EDT
Estimated time of resolution: approximately 5 hours
Impact: All services are unavailable on S033
21:00 EDT: The OS restore operation now completed. We will now apply the necessary kernel fix and reboot the OS. Services will be back soon and website restore will began right after. Note that the maintenance page will be removed during [...]

Start: 00:00 EDT
Estimated time of resolution: to be determined
Impact: All services are unavailable on S033
15:00 EDT: The OS restore operation is still ongoing. Our next update is now expected at around 17:00 EDT
In order to reactivate the services on S033 and proceed with the restore of the affected websites we had no other choice than [...]

Start: 00:00 EDT
Estimated time of resolution: partial resolution 13:30 14:30 EDT
Impact: All services except web expected to be up at approximately 13:30 14:30 EDT
Our technical team is actively working on finding a solution to this problem. We expect a new information update at approximately 14:30 EDT
The shared server PanelBox S033 has been compromised by a [...]

Start: 00:00 EDT
Estimated time of resolution: to be determined
Impact: All services are offline
We are still working on the problems that affect Panelbox server S033. Our technical team is actively working on finding a solution to this problem. We will regularly communicate with you about the status of this operation.
We expect a new information [...]

Start: 00:00 EDT
Estimated  time of resolution: to be determined
Impact:  All services are offline
We are currently investigating a situation that affects Panelbox server S033.
Our technical team is actively working on finding a solution to this problem. We will regularly communicate with you about the status of this operation.
We apologize for any [...]