Control Center

Scheduled maintenance: Control Center (Smart Servers)

Service affected: Control Center (Smart Servers only)
Start: Thursday, July 30 7:30am EST
Maintenance duration: 1h30 (9:00am EST)
Impact: The operations in the Control Center for the Smart Servers services will be unavailable and higher delays for the delivery of new Smart Server orders are to be expected.
Please note that there will be no impact on your servers, [...]

Updates: Resize Cloud Server Storage / Ubuntu 13.10 Now Available

Published on November 27, 2013 at 12:38 pm by iWeb Technologies in: iWeb Articles

November has seen two important updates to iWeb’s services, while development progresses on further new features and options. This month sees iWeb Cloud Servers‘ all-SSD Storage become scalable in the iWeb Control Center using an easy one-click interface, and the new Ubuntu Server OS version 13.10 (Saucy Salamander) available and supported across our entire range of enterprise-grade dedicated servers and ultra-flexible Cloud Servers. Continue reading »

Live chat now available in the Customer Hub

Published on February 6, 2013 at 5:34 pm by iWeb Technologies in: iWeb Articles

We’re delighted to announce that customer support via live chat is now available in the iWeb Customer Hub, as part of a range of improvements to our popular live chat support. The Customer Hub is the part of the iWeb Control Center that contains all your account details, billing and support ticket pages.

By extending live chat from iweb.com into the Customer Hub, it’s now more convenient than ever to get assistance from a member of our support team while you navigate around the site and pose questions in the live chat dialogue.

What’s more, it’s now quicker to reach the most suitable support department for your question: when you click to chat live with iWeb, you can immediately choose to speak to a technical support, billing or hosting sales specialist depending on your question, taking you straight to the right person.iweb control center live chat Continue reading »

Reverse DNS management now available in the Control Center

Published on January 11, 2013 at 8:59 am by iWeb Technologies in: iWeb Articles

Managing your reverse DNS (rDNS) is now possible since this new feature has just been added to your Control Center.

For customers unfamiliar with reverse DNS, Reverse DNS works by starting with an IP address, and checking records to see if it points towards a domain. Unlike the regular DNS system which will allow multiple domains to be served from a single domain, the rDNS system only allows one IP per domain. More details about reverse DNS are available on our knowledge base http://kb.iweb.com/entries/21869927-reverse-dns-or-ptr?locale=1.

You will be able to add, delete or view the reverse DNS for all IPs that you have on each of your servers. It is important to note that this feature is available for Smart Servers, Classic and Cloud customers.

For more details on how to configure Reverse DNS in your Control Center, we invite you to read the article for this purpose available in our Knowledge Base http://kb.iweb.com/entries/22038828-configuring-reverse-dns-in-control-center?locale=1.

A bird’s-eye view of your Smart Server

Published on October 27, 2011 at 11:57 am by iWeb Technologies in: Web Hosting Articles

The home page of the Smart Server’s Control Center has been modified to better display your server configuration as well as the products and services available on the Smart Servers. Indeed, iWeb just added a new tab in the Control Center: Overview.

This new tab summarizes the key information and simplifies the activation of the different services on your server Smart, such as SuperSmart, in addition to offering shortcuts to navigate in one click to other sections within the Control Center. Continue reading »