Current Incidents

Scheduled Maintenance: iWeb-CL generator

Service affected: iWeb-CL generator
Start: Wednesday, March 4 from 7:00am to 3:00pm EST
Maintenance duration: 8 hours
Impact: No impact expected during the maintenance
A maintenance is planned on one of our iWeb-CL generators, Wednesday, March 4 from 7:00am to 3:00pm EST.
No impact expected during the maintenance. This is part of a regular maintenance plan for our generators to [...]

Recently resolved

Incident: Network infrastructure – IWeb-NE Data Center (Resolved)

RFO (Reason for Outage) Report
Event Description: Network outage for the VPR, BareMetal servers and Cloud
Event Start Time: February 17, 2015 06:18 EST
Event End Time: February 17, 2015 06:39 EST
RFO Issue Date: February 19, 2015
Scope of Impact Summary
On February 17th, the distribution routers NE-DR11 and NE-DR12 lost their upstream connectivity [...]

Incident: Network infrastructure (Resolved)

RFO (Reason for Outage) Report
Event Description: Network outage for the VPR, BareMetal servers and Cloud
Event Start Time: February 13, 2015 13:14 EST
Event End Time: February 13, 2015 13:19 EST
RFO Issue Date: February 19, 2015
Scope of Impact Summary
On February 13th, the distribution routers NE-DR11 and NE-DR12 lost their upstream connectivity [...]

Unscheduled maintenance: Control Center (Smart Servers) – (Update)

Update #2 – 8:07PM EST: The maintenance has been completed with success.
The control center is now fully accessible.
Update #1 – 4:40PM EST: Our technical team is still working on the Control Center.
No ETA as when the maintenance will be over but we will continue to communicate all updates.

Service affected: Control Center (Smart Servers only)
Start: Wednesday, [...]

Incident: Power distribution – iWeb-NE data center (Resolved)

Summary of the sequence of events:
- At 1:00pm February 10 2015, tests that are part of a regular maintenance plan were done on our UPS (uninterruptible power supply) units in our iWeb-NE data center. The power distribution from Hydro-Quebec was temporarily transferred to our generators for the duration of the maintenance.
- At 1:40pm February 10 [...]