Current Incidents

All systems running without issues.

Recently resolved

Network incident: Servers connected to the segment DR11 and DR12 (Resolved)

Service affected: Servers connected to the segment DR11 and DR12
Start: April 14, 4h49am EST
Resolution time:April 14, 5h29am EST
Impact: Network degradation (packet loss, high latency)
An incident occured on one segment of our network (DR11 and DR12) which caused network degradation, packet loss and high latency.
Our network team investigated the problem and found out the cause and [...]

Scheduled maintenance: Upgrade of the electrical circuits powering the two core routers (Completed)

Update – 2014-04-09 11:40am EDT – The maintenance on the electrical circuits powering the core routers at CL data center has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
We apologize for any inconvenience this situation may [...]

Scheduled Network Maintenance: Upgrade of Core Routers (Completed)

Update – 2014-04-10 6:30am EDT – The maintenance on the iWeb-NE data center’s core routers has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
We apologize for any inconvenience this situation may have caused. If you have [...]

Scheduled maintenance: Control Center (Managed Cloud and Cloud Servers) – (Postponed)

Update – 2014-04-08 10:45am EDT – The maintenance for the Control Center has been postponed. In the next hour, we will inform you of the new scheduled maintenance date.
We apologize for any inconvenience this situation may have caused. If you have any questions, please do not hesitate to contact our support team.

Service affected: Control [...]

Scheduled maintenance: Electrical circuits powering the DWDM system (Completed)

Update 2014-04-08 – 1:00 am EDT – The electrical circuits maintenance has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
We apologize for any inconvenience this situation may have caused. If you have any questions, please [...]

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