Current Incidents

Scheduled maintenance: Control Center (Smart Servers)

Service affected: Control Center (Smart Servers only)
Start: Thursday, July 30 7:30am EST
Maintenance duration: 1h30 (9:00am EST)
Impact: The operations in the Control Center for the Smart Servers services will be unavailable and higher delays for the delivery of new Smart Server orders are to be expected.
Please note that there will be no impact on your servers, [...]

Scheduled maintenance: Control Center (Smart Servers)

Service affected: Control Center (Smart Servers only)
Start: Tuesday, July 21 8:00am EST
Maintenance duration: 1 hour (9:00am EST)
Impact: The operations in the Control Center for the Smart Servers services will be unavailable and higher delays for the delivery of new Smart Server orders are to be expected.
Please note that there will be no impact [...]

[NON-SCHEDULED MAINTENANCE] MCL – LEAK REPARATION ON MAIN WATER COOLING LOOP (Resolved)

DATE: 2015-07-13 06:00:00 EDT
DATE: 2015-07-13 15:00:00 EDT
SERVICES / EQUIPEMENT: Cooling system
LOCATION: MCL / Montreal
TYPE OF WORK: Leak reparation on main water cooling loop
PURPOSE OF WORK: Corrective maintenance
IMPACT: Temperature will be higher than usual. Access limited for colocation costumers
EVENT NOTES:
On Friday July 10, a leak of our chemical injection tap took place. While the leak was [...]

Recently resolved

Incident: Power incident CL – (Resolved)

Incident: Power incident CL – (Resolved)
Affected service: CL datacenter.
Start: 15h10
Incident duration: < 60 seconds
Impact: A part of our servers in the CL datacenter.
The incident has been successfully resolved. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
We apologize for any [...]

Network Issue SJC2 Resolved

Greetings,
The network team had successfully recovered the network in SJC2. We are currently back to normal operations. We apologize for any inconvenience this situation may have caused you. If you have any questions, please do not hesitate to contact our support team who will be happy to help. An analysis of the incident will be performed [...]

[Scheduled maintenance] DC capacitors and fuses replacement on the UPS02 – Data center MCL (Cancelled)

Dear customer,
Please be advised that we will be performing a scheduled maintenance on our UPS02.
Date: Monday June 1 2015 from 06:00 am to 06:00 pm EDT
Site: MCL
Description: Major preventive maintenance involving the replacement of DC capacitors and fuses. This maintenance is recommended by the manufacturer every 7 years.
Impact: This work will have no impact on [...]

Scheduled maintenance on cooling towers – MCL data center (Completed)

Dear client,
Please note that we will be performing scheduled maintenance on our network of cooling towers at the MCL data center.
Date: Wednesday, April 22, to Friday, April 24, 2015, from 7 a.m. to 3:30 p.m. EST
Site: MCL data center.
Description: Semi-annual cleaning of water towers; routine maintenance.
Impact: This work will have no impact on our clients’ [...]

Incident: Network deterioration – iWeb-CL data center (Resolved)

On Saturday, April 11 2015,
Affected service: Packet loss on servers in our CL data center
Start: Saturday, April 11 2015 13:49
Incident duration: 36 minutes
Impact: Network Degradation
The incident Network deterioration – iWeb-CL data center has been successfully resolved. In the coming hours, we will monitor the performance and the stability of the affected services to make sure [...]

System Status

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