iWeb Communities: Blog

Affected service: iWeb’s corporate and online services websites
Start: Tuesday, August 31st, 19:00 EDT
Maintenance duration: 30 minutes
Impact: iWeb’s corporate and online services websites will not be available during this period.
A maintenance affecting iWeb’s corporate and online services websites is planned on Tuesday, August 31st, at 19:00 EDT
We will upgrade PHP to the latest version available [...]

Affected service: PanelBox S025
Start: 26/08/2010 – 19H00 EST
Maintenance duration: Approximately 2 hours
Impact: Interruption of service
A maintenance on filesystem of PanelBox S025 is planned on 26/08/2010 at 19H00 EST. The maintenance will assure the integrity of the data.
We apologize for any inconvenience this situation may cause. If you have any questions, please do not hesitate [...]

Start: August 22nd 15h30
Estimated  time of resolution: 30 minutes
Impact:  All websites down.
We are currently investigating a situation that affects Panelbox server S014.
Our technical  team is actively working on finding a solution to this   problem. We  will regularly communicate with you about the  status of this operation.
We apologize for any  inconvenience this situation may cause. If [...]

Start: August 16th 10h30
Estimated   time of resolution: 2 hours
Impact: None, Generator
We are currently investigating a situation that might affect a segment of our electrical alimentation infrastructure.
Our  technical  team is  actively working on finding a solution to this problem. We will  regularly communicate with you about the status of this  operation.
We apologize for any  inconvenience this  [...]

Title: Incident:  Back up service R1soft
Start: 13:45
Estimated  time of resolution: to be determined
Impact:  all customers using the R1Soft Backup.
We are currently investigating a situation that affects Back up service R1soft.
Our technical team is actively working on finding a solution to this problem. We  will regularly communicate with you about the  status of this operation.
We [...]

Affected service: PanelBox servers (s002 to s010)
Start: August 04th @ 12:00PM
Maintenance duration: 2 hours
Impact: Stats and analyzer tools might have some inconstancy for data provided today

The maintenance on PanelBox servers (s002 to s010) has been successfully completed.

The maintenance involved to temporarily suspend log files in order to resolve a specific overloading problem.

We apologize for any [...]

Title: Incident: network infrastructure - [Resolved]

Affected service: Cogent Network
Start: 9:40 AM
Incident duration: 25 minutes
Resolution: Null routed offending IPs
Impact: Might have experienced some network latencies

At around 9:40AM this morning, our monitoring systems have detected a 10Gbps DDoS attack on one of our uplink provider (Cogent). Our network engineers investigated those alerts right away and applied the required [...]

Start: 10:00AM
Estimated time of resolution: An update will be posted
Impact: Service interruption on customers hosted on Panelbox server S702
We are currently investigating a problem that affects Panelbox server S702.
Our technical  team is actively working on finding a solution to this problem. We  will regularly communicate with you about the  status of this operation.
An update will be [...]

Start: 16h45
Estimated  time of resolution: No estimate
Impact: Server unavailable
We are currently investigating a situation that affects Panelbox server S041.
Our technical  team is actively working on finding a solution to this   problem. We  will regularly communicate with you about the  status of this operation.
We apologize for any  inconvenience this [...]

Start: July 12th 2010 at 18:53 EDT
Incident duration: 30 minutes
The loss of service on Panelbox S041 has been successfully resolved. There where some unexpected problems with the network adapter cards on s041. To clear these problems we had to reboot the server but services did not came back up right away at 100%, hence [...]