Current Incidents

Scheduled maintenance: OpenStack Cloud Platform upgrade from Havana to Icehouse

Service affected: OpenStack Cloud Platform
Start:Tuesday, July 29 between 8:00am and 9:00am EST
Maintenance duration: 1 hour
Impact: Inability to start, delete or reboot the servers during the maintenance window
A maintenance is planned on our network, which will affect the public cloud infrastructure, Tuesday, July 29 between 8:00am and 9:00am EST.
The maintenance is needed to update to [...]

Recently resolved

Incident: network infrastructure

Update – 2014-07-03 13:50 PM EDT
On Thursday, July 3, 2014 between 15:02:15 and 15:09:01 UTC, The distribution routers DR11 and DR12 had an issue with their BGP sessions to the core routers at NE data center, affecting our Classic and Cloud servers.  A BGP session configuration change toward an upstream provider on an edge router accidentally caused [...]

Scheduled Network Maintenance: Upgrade of Core Switches (Completed)

Update – 2014-06-26 6:00 am EDT – The maintenance has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
If you have any questions, please do not hesitate to contact our support team.

Service affected: No services should be [...]

Scheduled Maintenance: iWeb resolvers for Classic Servers environment (Completed)

Update – 2014-06-10 6:45 am EDT – The maintenance for the iWeb resolvers for the Classic Servers environment has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
If you have any questions, please do not hesitate to [...]

Scheduled Maintenance: iWeb resolvers for Smart Servers environment (Completed)

Update – 2014-06-09 6:45 am EDT – The maintenance for the iWeb resolvers for the Smart Servers environment has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
If you have any questions, please do not hesitate to [...]