Current Incidents

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Recently resolved

Scheduled maintenance on VPRs – NE Data Center (Cancelled)

Update – 2015-04-01 9:50 AM EST – The maintenance has been cancelled.
Dear Customer,
Please be advised that we will be performing a scheduled maintenance on the aggregation switches for the VPRs – NE Data Center on April 1st between 00.00 am and 6.00 am EST. There is no customer service impact. But, due to the nature [...]

Scheduled maintenance on NE-UPS-01 and NE-UPS-04 (Completed)

Update 2015-03-31 5:00 PM EST – The maintenance has been successfully completed.
Following our March 6th, 2015 incident, please note that we are planning a preventative inspection maintenance on our UPS-01 and UPS-04 on March 31st between 8.00 am and 1.00 pm (EST). During this time, the load will be transferred to generator.
Sincerely,
iWeb Team

Unscheduled Maintenance: iWeb mirrors (Completed)

Update – March 19 2015 – 15:00 EST – The maintenance for the iWeb Mirrors has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
We apologize for any inconvenience this situation may have caused. If you have [...]

Scheduled Maintenance: Phone System – (Completed)

Update – 2015-03-19 11:54 AM EST – The maintenance has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
If you have any questions, please do not hesitate to contact our support team.

Update – 2015-03-19, 7:00am EST: The [...]

Incident: Power distribution – iWeb-NE data center (Resolved)

Update on March 6th, 2015 Data Center Event
On Friday, March 6, 2015, iWeb experienced a power outage in a portion of our NE Data Center in Montreal. During this event, some customers using our Classic and Smart Server platforms were unable to access their servers directly or through the Control Center. Throughout the situation, our [...]