Current Incidents

All systems running without issues.

Recently resolved

Scheduled maintenance on cooling towers – MCL data center (Completed)

Dear client,
Please note that we will be performing scheduled maintenance on our network of cooling towers at the MCL data center.
Date: Wednesday, April 22, to Friday, April 24, 2015, from 7 a.m. to 3:30 p.m. EST
Site: MCL data center.
Description: Semi-annual cleaning of water towers; routine maintenance.
Impact: This work will have no impact on our clients’ [...]

Incident: Network deterioration – iWeb-CL data center (Resolved)

On Saturday, April 11 2015,
Affected service: Packet loss on servers in our CL data center
Start: Saturday, April 11 2015 13:49
Incident duration: 36 minutes
Impact: Network Degradation
The incident Network deterioration – iWeb-CL data center has been successfully resolved. In the coming hours, we will monitor the performance and the stability of the affected services to make sure [...]

Scheduled maintenance on VPRs – NE Data Center (Cancelled)

Update – 2015-04-01 9:50 AM EST – The maintenance has been cancelled.
Dear Customer,
Please be advised that we will be performing a scheduled maintenance on the aggregation switches for the VPRs – NE Data Center on April 1st between 00.00 am and 6.00 am EST. There is no customer service impact. But, due to the nature [...]

Scheduled maintenance on NE-UPS-01 and NE-UPS-04 (Completed)

Update 2015-03-31 5:00 PM EST – The maintenance has been successfully completed.
Following our March 6th, 2015 incident, please note that we are planning a preventative inspection maintenance on our UPS-01 and UPS-04 on March 31st between 8.00 am and 1.00 pm (EST). During this time, the load will be transferred to generator.
Sincerely,
iWeb Team

Unscheduled Maintenance: iWeb mirrors (Completed)

Update – March 19 2015 – 15:00 EST – The maintenance for the iWeb Mirrors has been successfully completed. In the coming hours, we will monitor the performance and the stability of the affected services to make sure that all is working normally.
We apologize for any inconvenience this situation may have caused. If you have [...]

System Status

Details