iWeb Communities: Blog

Update: 2012/01/31 9:00 EST -  Maintenance was successful. All services are now up and running.
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Service affected: Control Center / Customer Hub
Start: Tuesday, January 31 between 8:00 and 9:30 EST
Maintenance duration: 90 min.
Impact: Control Center unavailable  during the maintenance. Customer Hub may temporarily display random blank pages.

A maintenance is planned on our systems, which will [...]

Update: Maintenance was successfuly conducted. All systems are now powered normally.

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Update : Maintenance will now be conducted on Thursday, January 26 and Friday, January 27.

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Update: we must postpone the maintenance to a later date. A new date will be announced on this blog as soon as possible. Thank you for your attention.

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Service affected: Electrical equipments [...]

Update: Maintenance is compleed and was successful. All services are now up and running.
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Service affected: Control Center / Customer Hub
Start: Wednesday, January 25 between 8:00 and 9:00 EST
Maintenance duration: 60 min.
Impact: Control Center / Customer Hub unavailable  during the maintenance.

A maintenance is planned on our network, which will affect the Control Center and the Customer-hub, [...]

Affected Services: Control Center (Smart Servers) and customer hub
Start: 21-01-2012 12:20
Time to resolution: Undetermined
Impact: Control Center inaccessible along with customer hub
A incident which we are currently investigating on our servers affect the Control Center (Smart Servers) and customer hub.
The Control Center along with the customer hub will be unavailable for an undetermined period but access [...]

Update: 2012-01-19 11:20EST – Maintenance of the Control Center is now completed. If you have any questions or notice any problem, please contact our support team ( http://www.iweb.com/contacts).
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Update: 2012-01-19 11:00EST – Maintenance is still ongoing. We’ll give you an ETA as soon as possible. Thanks for your patience.
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Update: 2012-01-19 8:00EST – Maintenance is ongoing. [...]

Update: 10:00 EST – Maintenance is completed. All services are now up and running. If you have any questions, please contact our technical support team (http://www.iweb.com/contacts/).
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Update: 9:10 EST – Maintenance is still ongoing. We need to extend the maintenance of 45 minutes. We thank you for your patience.
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Service affected: Customer Hub
Start: Monday, January 16, [...]

Start: 2011-12-19 00:00 to 06:00 EST (sunday night to monday morning)
Estimated time to resolution: 6 hours
Impact: Instability of our phone system
A major maintenance will be conducted in order to apply patches on three important modules of our telephone system. This is necessary in order to address recurring problems that we had in the past few [...]

Start: 2011-12-15 08:00 PM EST
Estimated time to resolution: 10 minutes
Impact: Server unavailability
We need to change a RAID card on the s001 server. We do not expect a downtime going over 5 to 10 minutes during this period.
We apologize for any inconvenience this situation may cause. If you have any questions, please do not hesitate to [...]

Update: 2011/12/20 16:00 EST – Issue is now resolved. We will continue monitoring these servers to make sure everything runs normally. If you have any questions or encounter any problem, please contact Funio’s support team (http://www.funio.com/contacts/).
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Update: 2011/12/13   10:38 EST – During the last couple of weeks, we worked on 3 major issues. An [...]

Update: Maintenance was successful. All services are now up and running. If you have any questions please contact our support team ( http://www.iweb.com/ contacts )
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Affected services : Control Center (Smart Servers)
Start: Monday, December 12, 2011 at 09:30 EST
Maintenance time: 45 minutes
Impact: Control Center inaccessible for about 45 minutes. All other iweb.com sites will be accessible [...]