iWeb Communities: Blog

After what has been a very exciting year, the entire team and family at iWeb wishes you a very merry holiday season.

More specifically, we wish you success, health, wealth, happiness and a bit of luck (if you need it) :-)

Thank you for being an important part of our 15th and busiest year’s successes, we look forward to working with you in 2012!

Together we can keep making the Web a better place for everyone, one project at a time.

Until then, Cheers! Happy Holidays and all the best!

The iWeb Team

P.S. iWeb is available 24/7 during the holiday season. If you need anything please contact us: http://iweb.com/contact-us

iWeb’s co-founders, Eric Chouinard and Martin Leclair, discuss iWeb’s 15 first years in business and Smart Server’s 1st anniversary. (more…)

You are an entrepreneur or you work for a company that offers web hosting services to its clients? You will certainly be interested to hear more about our new reseller program.

By reselling iWeb’s dedicated servers, you will be able to offer value-added services, such as fully-managed hosting, shared hosting, vps hosting, virtualization and so on, without having to manage and invest in costly hosting infrastructure, like datacenters and network. (more…)

Montréal (Québec) December 15, 2011 — iWeb.com, a global provider of Internet hosting services and IT infrastructure, is proud to introduce its new reseller program. The announcement comes just a few weeks after iWeb launched its new website.

By reselling iWeb’s dedicated servers, partners can offer value-added services, such as fully-managed hosting, shared hosting, vps hosting, virtualization and so on, without having to manage and invest in costly hosting infrastructure, like datacenters and network.

iWeb’s reseller program is designed to offer a lucrative business opportunity for companies and entrepreneurs offering hosting services. “Our approach is crystal clear,” said Curtis Phillips, iWeb’s Partner Relationship Manager, “We are entering into a partnership with web hosters as peers and partners, not just clients. We are making a promise to help them gain an advantage over their competition by uniting with us.”

Joining the program offers access to many benefits, including:

- Great discounts from regular listed pricing, and no setup fees.
- A world class network so partners can confidently offer reliable hosting
- A dedicated account manager to insure getting adequate support when needed.
- Hardware replacement, free reinstalls, power and uptime guarantee.
- Flexible monthly billing for all the servers.
- Exclusive offers on overstock and clearance inventory.

Dedicated account managers will take the time to get to know each partner and their business so that they can better help them meet their business targets. iWeb also plans to develop the program and introduce new features based on the conversations and feedback received from its reseller partners.

Visit the page http://iweb.com/reseller-hosting to become a reseller partner or to get more information.

About iWeb

iWeb is a worldwide provider of Internet hosting services and IT infrastructure. Operating four data centers, iWeb has a capacity of 34,000 dedicated servers, over 1,100 colocation racks and Internet capacity of 77 Gbit/s, divided between nine providers.

One of Canada’s 200 fastest growing companies according to PROFIT Magazine, iWeb now generates more than 60% of its revenues from abroad. With revenues of USD $35 million in 2011, iWeb provides services to more than 25,000 customers in 150 countries.

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For further information, please contact:

Stéphane Jose
Communications officer
communications@iweb.com

Are you ready to join an agile and passionate team to create tomorrow’s Web? Let’s talk!

iWeb is a global provider of Internet hosting services and IT infrastructure. We provide services to more than 25,000 customers in 150 countries.

As a growing company we continually need qualified personnel to work on different exciting projects and meet the needs of an ever-growing customer base.

If you are seeking employment in the IT field, we definitely want to hear from you. (more…)

Montreal (Quebec), November 23, 2011 — iWeb, a global provider of Internet hosting services and IT infrastructure, is proud to present its new website. The opportunity was ideal because iWeb has just celebrated 15 years of business on the web.

Several changes were made to iWeb.com to improve our visitor’s user experience and to better showcase our products and services.

“The customer experience is central to our business values. We wanted to offer the same visual quality and ergonomics on our site that we implement in our products, like the Smart Server’s Control Center”, said Martin Leclair, President, Products and Technology at iWeb. “Hundreds of hours of design, content writing, programming and integration were put in to achieve this and we hope our visitors will enjoy”, he added.

Meticulously crafted, fast and easy to navigate, the new site showcases iWeb’s products and services at a glance. A new menu on one side of the home page, puts forward unmanaged, dedicated servers that can be ordered and activated directly from the site. On the other side, one can find a description of our infrastructure design services and advanced solutions and speak with a specialist for more information. The site also features iWeb’s new server management and monitoring packages.

“This new website is another step in the evolution of the company, which began in June with its privatization and merger with the investment fund Novacap” mentions Eric Chouinard, iWeb’s Co-founder and CEO. “The last 15 years went by very quickly. The dreams of a few entrepreneurs have been realized with the help of an ever-expanding team”, adding, “What is most exciting, after all these years, is that the best is yet to come.”

The website will continue to evolve as iWeb introduces new features and products throughout 2012.

About iWeb

iWeb is a worldwide provider of Internet hosting services and IT infrastructure. Operating four data centers, iWeb has a capacity of 34,000 dedicated servers, over 1,100 colocation racks and Internet capacity of 77 Gbit/s, divided between nine providers.

According to PROFIT Magazine, iWeb is one of Canada’s 200 fastest growing companies. The company now generates more than 60% of its sales from abroad with revenues of US$35 million in 2011.

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For further information, please contact:

Stéphane Jose
Communications officer
communications@iweb.com

Several media outlets have recently published articles based on a report from the Citizen Lab organization, which can be found here: http://citizenlab.org/wp-content/uploads/2011/11/canadian_connection.pdf

The report, entitled “The Canadian Connection: An investigation of Syrian government and Hezbullah web hosting in Canada” highlights a very important issue, providing a summary of what has become a complex problem for the web hosting industry.

The Canadian government has enacted regulations that restrict Canadian firms such as iWeb from doing business with certain foreign individuals and entities. iWeb is committed to strict compliance with these laws and continues to monitor its compliance.

In 2008, iWeb inadvertently hosted two websites affiliated with Hezbollah. When iWeb learned of the websites’ affiliation, it cancelled its web hosting services.

Canada has enacted targeted sanctions against certain Syrian government entities and individuals. Canada has not enacted a broad embargo against doing business with Syria.

The Citizen lab report identified a number of Syrian government entities for which the internet address resolves directly or indirectly to iWeb. With one exception, none of the listed entities are subject to Canadian sanctions. The exception is Addunia T.V. which was listed as a sanctioned entity on October 3, 2011. iWeb has not provided any services directly to Addunia T.V. and is investigating whether its facilities have been used by one of its customers for the benefit of Addunia T.V. without its knowledge. iWeb will be taking all appropriate steps in light of its findings.

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Please send any questions to:
communications@iweb.com

Several media outlets have recently published articles based on a report from the Citizen Lab organization, which can be found here: http://citizenlab.org/wp-content/uploads/2011/11/canadian_connection.pdf

The report, titled “The Canadian Connection: An investigation of Syrian government and Hezbullah web hosting in Canada” highlights a very important issue, providing a summary of what has become a complex problem for the web hosting industry. We support any initiative that helps bring clarity to the issue. The following is iWeb’s take on the report (iWeb also issued an official press release on the matter). (more…)

After months of hard work, the whole team is really pleased to launch iWeb’s new website.

This is a perfect time because iWeb has just celebrated 15 years of activity on the Web and we wanted to mark the occasion !

Several changes were made to iweb.com to improve the user experience of our visitors and to better showcase our products and services. (more…)

A couple of weeks ago, all of us at iWeb celebrated Smart Layer technology’s first anniversary.

This event was also the occasion to celebrate iWeb’s 15th birthday. That’s right, 15 years already, it’s crazy how time flies! (more…)

Main functions:

Reporting to the Director of infrastructure, the incumbent, as a technician in building maintenance will be responsible for the repair and maintenance of plumbing systems, heating, ventilation, air conditioning, fire protection and electrical systems.

He will also deal with minor architectural and carpentry work, door adjustments, locks as well as touch-up paint, ceramic and carpet repair, replacement of ceiling tiles, neon and light bulbs.

All other duties related to the maintenance of commercial buildings will be also entrusted to the incumbent.

Qualifications:

• Diploma of college studies in Building Maintenance
• High school diploma
• Two years of experience in a similar position
• Driver’s license class 5 and vehicle owner
• Computing knowledge, Microsoft Office and building maintenance, a plus

Qualifications sought:

• Excellent physical condition
• Good skill and manual dexterity
• Interpersonal skills, autonomy and responsibility
• Committed to providing quality customer services
• Availability to move between different buildings
• Ability for interpersonal relationship
• Available to work overtime on occasions
• Ability to manage a large workload and work under tight deadlines

Working conditions:

• Full time permanent position
• Salary to be negotiated
• Competitive benefits

Thank you for sending your application to the Human Resources Department by email: cv@iWeb.com

Location :

20 Place-du-Commerce

Montreal (Ile des sœurs)

(Québec) H3E 1Z6

Main functions :

Reporting to the Team Leader, the Technical Support Representative is responsible for providing first level technical support ansd assistance on all services offered by iWeb.

Responsibilites:

• Provide technical support to our customers (telephone 15%, email 50%, chat 35%)
• Conduct investigations and interventions on or 15 000 servers
• Manage incidents and resolve requests and restore customers services
• Escalate problems to concerned specialists and ensure that resolutions deadlines are met
• Assist customers with the configuration and and troubleshooting of server management tools
• Make service requests to other groups

Requirements :

• Experience with applications connected to a web hosting environment
• 1 to 2 years experience with Linux and Windows servers
• College education in computer science or equivalent experience
• At least 1 year experience in Customer Support
• Good knowledge with applications connected to a web hosting environment
• Good knowledge of Windows software
• Knowledge of web services, email, ftp, dns.
• Bilingual (French and English, spoken and written), Spanish is an asset.

Technical Skills :

• Essential – Basic knowledge of networking
• Essential – Basic knowledge of Linux operating systems (65%) and Windows (25%)
• Asset – Basic knowledge of hosting services : Apache, IIS, QMail, Exim, MySQL, etc.
• Essential – Basic knowledge of FTP, SSH, HTTP / S.
• Important – Basic knowledge of networking hardware: firewall, switch, router.
• Asset – Knowledge of control panels: Ples, cPanel, Ensim, Helm

Working conditions:

• Available to work in night shift
• Regular schedule : 4 nights a week (10 hours shifts)
• Growing company with great opportunities for career progression
• Relaxed work environment, young and dynamic team
• Possibility to exercise creativity and initiative
• Unique opportunity to develop and work with the latest technology in web hosting and infrastructure management
• Permanent full-time position
• Salary to be negotiated
• Competitive benefits package

Thank you for sending your application to the Human Resources Department by email: cv@iWeb.com

Night shift (4 days of 10 hours/day)

Location:

20 Place du Commerce
Nuns’ Island, Montreal (Quebec) Canada
H3E 1Z6

Main functions:

• Provide technical support to our customers (telephone 15%, email 50%, chat 35%);

• Perform investigations and interventions on our 15,000 servers;

• Manage and resolve incidents and requests in order to restore customer services;

• Escalate problems to concerned specialists to ensure that deadlines are met;

• Assist customers with the setting up and troubleshooting of applications and servers management tools.

• Make service requests to other groups.

Requirements :

• Experience with applications related to a web hosting environment;

• 1 to 2 years experience with Linux and Windows servers;

• Bilingual a must (Spanish an asset);

• College education in computing or equivalent experience;

• At least 1 year experience in Customer Support;

• Good knowledge of applications related to a web hosting environment;

• Knowledge of web services, email, ftp, dns.

Technical Skills :

• Essential – Basic knowledge of networking;

• Essential – Basic knowledge of Linux operating systems (75%) and Windows (25%);

• Asset – Basic knowledge of hosting services: Apache, IIS, QMail, Exim, MySQL, etc.;

• Essential – Basic knowledge of FTP, SSH, HTTP / S;

• Important – Basic knowledge of networking hardware: firewall, switch, router;

• Asset – Knowledge of control panels: Plesk, cPanel, Ensim, Helm.

Working conditions:

• Available to work in night shift

• Scheduled for four nights of 10 hours per day.

• Growing company with great opportunities for career progression;

• Relaxed work environment, young and dynamic team;

• Opportunity to exercise creativity and initiative;

• Opportunity to develop and work with the latest technology in cutting edge web hosting; and infrastructure management;

• Permanent full-time position;

• Salary to be negotiated;

• Competitive benefits package.

In the job description above, the masculine gender include the feminine gender, without discrimination for the sole purpose of brevity

Thank you for sending your application to the Human Resources Department by email: cv@iWeb.com

Location :

20 Place-du-Commerce
Montréal (Ile des sœurs)
(Québec) H3E 1Z6

Main functions :

Reporting to the Sales Manager and the Team Leader, the Technical Counsellor, Internal Sales is responsible to anwer existing or potential customer’s requests by chat/email or telephone in order to sell an appropriate server solution that meet customer needs while respecting the company policies.

Mandate:

• Sell our products and services to customers who contact the company (incoming sales).
• Identify and transfer the customers that need a complex solution, to the appropriate resources
• Provide after-sales service in collaboration with the technical service.

Education and Experience Requirements :

• Diploma of college studies in computer science, networking, engineering or combination of training in a technical discipline and appropriate experience
• Minimum 1 year experience in a sales or customer service position
• Work experience in the IT industry (asset)
• Bilingual (French and English, spoken and written), Spanish is an asset.

What you need :

• Ability to communicate and build relationships with customers
• Great ability to learn and adapt to change
• Able to work under pressure to achieve goals
• Be strict and thorough

Working conditions:

• Growing company with great opportunities for career progression
• Relaxed work environment, young and dynamic team
• Possibility to exercise creativity and initiative
• Unique opportunity to develop and work with the latest technology in web hosting and infrastructure management
• Permanent full-time position (possibility of shift rotation 24 / 7)
• Salary to be negotiated
• Group insurance plan
• Available to work in night shift
• Free parking

NB : In the job description above, the masculine gender include the feminine gender, without discrimination for the sole purpose of brevity

Thank you for sending your application to the Human Resources Department by email: cv@iWeb.com

Beyond the human tragedy unfolding in Thailand following the floods that occured recently, a major economic disaster could be on the horizon for this country.

The Prime Minister of Thailand recently announced that the large quantities of water that flooded the country could take up to six weeks before retiring. (more…)

Release 1.1.16.0

Control Center

• New “Overview” tab that summarizes the key information and simplifies the activation of the different services on your server Smart.
• Fixed a problem with sleeping processes in the Control Center’s virtual console that could potentially cause delays while using it.
• Fixed some broken urls in the Customer Hub leading to iWeb.com product pages.
• Improved internal management errors messages displayed in the hosted backup tools (visible to iWeb’s support team only).

Smart Layer

• Deployment of a new segment of the backend servers that support the Smart Servers.

We are really proud to announce the recent activation of the 3000th Smart Server and by the same token we wish to celebrate the first birthday of our flagship server.

One year ago, iWeb introduced its biggest innovation to date. The launch of the Smart Server, the first product based on iWeb’s SmartLayer technology, marked the first step in transforming the company into an innovative provider of automated Web hosting services. (more…)

Montreal (Québec) October 20, 2011 — iWeb.com, a global provider of Internet hosting services and IT infrastructure, proudly announces the activation of the 3000th Smart Server and celebrates by the same token the first birthday of its flagship server.

One year ago, iWeb introduced its biggest innovation to date. The launch of the Smart Server, the first product based on iWeb’s  SmartLayer technology, marked the first step in transforming the company into an innovative provider of automated Web hosting services.

A more intelligent Smart Server

Since its release, the product has evolved and the iWeb team has delivered a multitude of features to its customers in order to give them more control over the management of their servers. The promise to deliver a product that eliminates many of the problems normally associated with the management and use of a dedicated server was successfully fulfilled.

“We stayed in touch with our customers and developped features that meet their expectations ,” said Martin Leclair, iWeb’s President of Products and Technology . “Customers who buy a Smart Server today will also benefit from any new feature that will be added in the future.” he adds.

What does the Smart Server have to offer today?

Over the year, several features were added with both increased security and server management ease in mind, all available through the Control Center, the Smart Server’s user-friendly management interface.  The SuperSmart option provides a software firewall to easily protect critical Smart Server ports and services. Automated Reinstall of the operating system is now available to the customer right  from the Control Center. Customers are now able to easily save and restore their data and their Smart Server configurations  (including MySQL database configurations) in a few clicks with the available R1Soft backup tools. Smart Groups brings together multiple Smart Servers in an environment completely isolated from other clients allowing each server in the group to communicate easily while remaining invisible to other servers connected to the same LAN, as if they were installed in a physical private rack. All these features are now available in the “Smart Services” tab, in the Control Center, for easy management of the Smart Server. Many other features will be rolled out in 2012.

To celebrate the first anniversary of the Smart Server a contest will soon be held. Full details will be announced in coming weeks on the iWeb.com site.

About iWeb

iWeb is a worldwide provider of Internet hosting services and IT infrastructure that provides services to more than 25,000 customers in 150 countries. Operating four data centers, iWeb has a capacity of 34,000 dedicated servers, over 1,100 colocation racks and Internet capacity of 77 Gbit/s, divided between nine providers.

One of Canada’s 100 fastest growing companies according to PROFIT Magazine, iWeb now generates more than 60% of its revenues, from abroad, with revenues of US$29 million in 2010.

Eric Chouinard, President and CEO of iWeb, is one of four graduates of the University of Quebec in Montreal School of Management (ESG UQAM) to be honored by le Réseau ESG UQAM, as part of their Performance Award Gala on November 15th, 2011. (more…)

Montreal (Quebec), October 11, 2011 — iWeb.com, a global provider of Internet hosting services and IT infrastructure announces today the modification of their dedicated server management and monitoring packages. iWeb aims at better serve its dedicated server customers by providing them with simpler support solutions, 24 hours a day, 7 days a week.

Two new support packages are introduced:

“Managed On Demand” Package

For $75/month, this package includes 2 hours of server management, that can be used for emergency support or for consulting with iWeb’s webhosting specialists. Many services and software are supported on the different operating systems availabe at iWeb. See the complete list at: http://iweb.com/sites/default/files/en_US/doc/iweb-administration-packages.pdf.

“Rapid Response” Monitoring Service

For $49/month this service offers 24/7/365 pro-active monitoring of critical TCP services running on clients dedicated server as well as hardware monitoring, by exemple RAID status (if applicable), CPU usage and disk space. A maximum response time of 15 minutes is guaranteed for a member of the technical support team to manually restart the service that triggered the alert.

The “Ping” monitoring service (with email alerts) is now included free with all iWeb dedicated servers (Smart or Classic) and it is always possible to obtain timely technical support for an unmanaged  server at the hourly rate of $75/hour.

For more information please visit at: http://iweb.com/managed-hosting/server-management/.

About iWeb

iWeb is a worldwide provider of Internet hosting services and IT infrastructure that provides services to more than 25,000 customers in 150 countries. Operating four data centers, iWeb has a capacity of 34,000 dedicated servers, over 1,100 colocation racks and Internet capacity of 77 Gbit/s, divided between nine providers.

One of Canada’s 100 fastest growing companies according to PROFIT Magazine, iWeb now generates more than 60% of its revenues, from abroad, with revenues of US$29 million in 2010.

In order to better tailor our services to your needs, we decided to simplify our dedicated server monitoring and administration packages.

Whether you have a corporate blog or an advanced infrastructure for your business, we can provide you with the right support solution. We are available 24 hours a day, 7 days a week.

Contact us and we will give you a hand! (more…)

We won’t hide the fact that many of us at iWeb, are fans of Steve Jobs and of the Apple brand.

It is not uncommon to see Macbooks and iPhones in our hallways. As for our Marketing, “UX” and design teams, they are officially in mourning this morning.

We just wanted to pay a humble tribute to this genial inventor, communicator and marketer with this little blog post.

The man was not loved by all but the least we can say is that he was very inspiring, as can be seen in this video filmed during his speech to Stanford University graduates in 2005: http://www.ted.com/talks/steve_jobs_how_to_live_before_you_die.html

Apple created an email address if you wish to share your thoughts, memories, and condolences: rememberingsteve@apple.com. We also invite you to share your comments at the bottom of this post, telling us how Steve Jobs has influenced or inspired you (or not, so do not hesitate to express your opinions freely).

We are very proud to announce that iWeb has taken the important decision to separate its shared hosting services and domain management to a new company called Funio.

This new company will aim to consolidate all shared hosting and domain name reservation activities, which will no longer be offered by iWeb. This service supports over 15,000 clients, 23,000 websites and 32,000 domain names in over 100 countries around the world.

Funio’s new website, is now accessible at www.funio.com. (more…)

Montreal (Quebec), October 4, 2011 — iWeb.com, a global provider of Internet hosting services and IT infrastructure announces today the creation of Funio.com. This new company will aim to consolidate all shared hosting and domain name reservation activities, which will no longer be offered by iWeb. This service supports over 15,000 clients, 23,000 websites and 32,000 domain names in over 100 countries around the world.

iWeb’s president and chief officer, Eric Chouinard, explains; “I firmly believe that shared hosting must benefit from all the attention of a team of professionals exclusively dedicated to the development of the product. Funio will seize this opportunity to innovate and add value to the products as well as the tools that enable their delivery. In past years, iWeb has invested a lot of time and resources into its “Smart Layer” technology and dedicated servers.

“iWeb will pursue deploying all its efforts in this direction in years to come, thus standing out through this innovation. However, the moment has come to provide our shared hosting customers a dedicated company who will take care of delivering the best out of the service”, he added. The creation of Funio.com also explicits the two company’s mission: iWeb for dedicated servers and Funio for shared hosting.

iWeb has named Sylvain Leclair, until recently iWeb’s CDO and vice-president of sales and marketing, to the position of president of Funio. “Funio has a lot of work to do in order to finalise the transition, but the priority will be to add value to the shared hosting services by offering better support and tools that will allow the customer a better control over his hosting” he mentionned. “Moreover, in the next year, Funio will add many new features to raise the value of the services received by the shared hosting customers. We will rethink our infrastructure, including the domain name management system who will undergo a long due facelift”, he added.

About iWeb

iWeb is a worldwide provider of Internet hosting services and IT infrastructure that provides services to more than 25,000 customers in 150 countries. Operating four data centers, iWeb has a capacity of 34,000 dedicated servers, over 1,100 colocation racks and Internet capacity of 77 Gbit/s, divided between nine providers.

One of Canada’s 100 fastest growing companies according to PROFIT Magazine, iWeb now generates more than 60% of its revenues, from abroad, with revenues of US$29 million in 2010.

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For further information, please contact:

Sylvain Leclair
President, Funio
http://www.funio.com
sleclair@funio.com
514-286-4242 x2111