iWeb Blog » heri http://blog.iweb.com/en iWeb's News, Updates and Notifications Thu, 09 Feb 2012 23:06:35 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 End of R1Soft Maintenance http://blog.iweb.com/en/2009/11/end-of-r1soft-maintenance/3250.html http://blog.iweb.com/en/2009/11/end-of-r1soft-maintenance/3250.html#comments Thu, 12 Nov 2009 17:37:19 +0000 heri http://blog.iweb.com/en/?p=3250 The R1Soft Maintenance scheduled 11th of November was done as scheduled.

We are monitoring potential errors and system messages, but we haven’t noticed any problems.

Please report any problems on the customer hub if you notice something on your R1Soft backup plan.

]]> http://blog.iweb.com/en/2009/11/end-of-r1soft-maintenance/3250.html/feed 4 General Maintenance on R1Soft service – November 11th, 2009 http://blog.iweb.com/en/2009/11/general-maintenance-on-r1soft-service-november-11th-2009/3211.html http://blog.iweb.com/en/2009/11/general-maintenance-on-r1soft-service-november-11th-2009/3211.html#comments Mon, 09 Nov 2009 19:30:00 +0000 heri http://blog.iweb.com/en/?p=3211 Maintenance will take place November 11, 2009 on the R1Soft backup system. All clients benefiting from R1Soft backup service are affected by this maintenance. The R1Soft service will be unavailable for a period of 2 hours, between 2pm and 4pm.

There are planned implications:

  • Running backups will be cancelled prior to maintenance
  • No new backup will be performed
  • The management interface will be unavailable

This operation aims to update the internal application system and will be performed by iWeb’s administrator team.

No action from customers will be required. Please report any problems with your R1Soft backup after this maintenance.

]]> http://blog.iweb.com/en/2009/11/general-maintenance-on-r1soft-service-november-11th-2009/3211.html/feed 0 Resolved Problem for Jinn http://blog.iweb.com/en/2009/11/resolved-problem-for-jinn/3209.html http://blog.iweb.com/en/2009/11/resolved-problem-for-jinn/3209.html#comments Thu, 05 Nov 2009 18:35:12 +0000 heri http://blog.iweb.com/en/?p=3209 The problem affecting the shared email infrastructure Jinn has now been resolved.

If you notice any problems in email delivery, please contact customer service through the customer hub.

]]> http://blog.iweb.com/en/2009/11/resolved-problem-for-jinn/3209.html/feed 0 Problems with the email service Jinn http://blog.iweb.com/en/2009/11/problems-with-the-email-service-jinn/3205.html http://blog.iweb.com/en/2009/11/problems-with-the-email-service-jinn/3205.html#comments Thu, 05 Nov 2009 17:31:33 +0000 heri http://blog.iweb.com/en/?p=3205 A few customers of our shared email infrastructure Jinn might have noticed a slow-down in email reception in the last hours.

A technical problem in the anti-spam filter was the source of the problem.

We are currently correcting the situation, and everything should be back to normal in the next hour.

Monitoring was installed to prevent this problem to happen again.

]]> http://blog.iweb.com/en/2009/11/problems-with-the-email-service-jinn/3205.html/feed 0 End of maintenance for the email clusters http://blog.iweb.com/en/2009/09/end-of-maintenance-for-the-email-clusters/3120.html http://blog.iweb.com/en/2009/09/end-of-maintenance-for-the-email-clusters/3120.html#comments Tue, 29 Sep 2009 15:37:12 +0000 heri http://blog.iweb.com/en/?p=3120 The update scheduled yesterday evening for the email clusters Jinn and Lumiva has been made.

If you notice any problem with your email, do not hesitate to open a request in the customer hub.

]]> http://blog.iweb.com/en/2009/09/end-of-maintenance-for-the-email-clusters/3120.html/feed 2 Maintenance on the Jinn and Lumiva clusters http://blog.iweb.com/en/2009/09/maintenance-on-the-jinn-and-lumiva-clusters/3117.html http://blog.iweb.com/en/2009/09/maintenance-on-the-jinn-and-lumiva-clusters/3117.html#comments Mon, 28 Sep 2009 20:45:03 +0000 heri http://blog.iweb.com/en/?p=3117 As explained on the blog last week, the first migration step to the new storage unit will be done today.

The servers for the Lumiva email cluster will be rebooted tonight between 9h30pm and 10pm EST. Customers having their emails hosted on Lumiva might have their email unavailable for one or two minutes during the reboot. There will NOT be any message loss.

However, if you notice any problem, please open a ticket on the customer hub.

]]> http://blog.iweb.com/en/2009/09/maintenance-on-the-jinn-and-lumiva-clusters/3117.html/feed 0 iWeb Launches Continuous Backup Solution Featuring R1Soft CDP http://blog.iweb.com/en/2009/09/iweb-launches-continuous-backup-solution-featuring-r1soft-cdp/3108.html http://blog.iweb.com/en/2009/09/iweb-launches-continuous-backup-solution-featuring-r1soft-cdp/3108.html#comments Wed, 23 Sep 2009 17:59:47 +0000 heri http://blog.iweb.com/en/?p=3108 FOR IMMEDIATE RELEASE:

MONTREAL (September 22, 2009) — iWeb announced today the availability of R1Soft Data Protection plans, an essential backup and disaster recovery service for its dedicated server clients.

Using R1Soft’s high-performance Continuous Data Protection® (CDP) technology, the new service allows bare-metal restore of dedicated servers for disaster recovery and business continuity. Customers can restore backed-up files and systems on a new server after a hardware failure, with file-level granularity. Backup and restoration management is done with an easy-to-use web-based interface.

The new service, powered by R1Soft’s advanced Continuous Data Protection® (CDP), offers iWeb clients near-continuous, disk backups with minimal server performance impact.  After a thorough evaluation process, iWeb selected R1Soft CDP because of its unique disaster recovery capabilities. In the event of system failure, the solution allows iWeb users to bare-metal restore their servers which minimizes downtime and maximizes business continuity.

iWeb’s new R1Soft Data Protection Plans offers diverse backup storage space from 10GB, starting at just $15/month, for Linux and Windows dedicated servers.

“Having a solid backup solution is key to deliver customer satisfaction in web hosting. With R1Soft CDP, we can offer our clients an enterprise-level backup service with a low-priced entry point,” said Martin Leclair, President of Products and Technologies at iWeb.  “Our flexible and on-demand plans give new and existing customers affordable options for data protection and have peace of mind knowing that their data is safe.”

With iWeb’s robust infrastructure and R1Soft’s reliable data protection software, customers now have the resources and backup tools for an even higher level of data availability. R1Soft’s high-performance CDP solution will protect their mission-critical servers with incremental backups around the clock, and bare-metal restores to quickly restore their data in the event of a disaster, hardware failure, or accidental deletion” said David Wartell, vice president of R1Soft, a division of BBS Technologies, Inc.

iWeb also offers Dedicated R1Soft Backup Servers for customers looking to backup more data.  The powerful, all-in-one solution boasts up to 4TB backup space, 25 client server licenses, and provides the ability to secure backups for multiple servers.

For more information on iWeb’s R1Soft Data Protection Plans please visit:

http://iweb.com/managed-hosting/backup-storage/

About iWeb
iWeb is a worldwide provider of Internet hosting services and IT Infrastructure, with three secure data centers in Montreal. Since 2004, the company’s compounded annual growth rate has been above 75%, making it one of Canada’s 100 fastest growing companies according to PROFIT Magazine. For more information, please consult the Company’s website: http://about.iweb.com

]]> http://blog.iweb.com/en/2009/09/iweb-launches-continuous-backup-solution-featuring-r1soft-cdp/3108.html/feed 0 iWeb introduces R1Soft full continuous server backups http://blog.iweb.com/en/2009/09/iweb-introduces-r1soft-full-continuous-server-backups/3088.html http://blog.iweb.com/en/2009/09/iweb-introduces-r1soft-full-continuous-server-backups/3088.html#comments Thu, 10 Sep 2009 16:48:46 +0000 heri http://blog.iweb.com/en/?p=3088 r1soft continious server backup

For the past 10 weeks, the iWeb development and IT team have been working on integrating R1Soft’s “Continuous Data Protection” (CDP) solution and make it available as a flexible and add-on service for all dedicated server customers.

Dedicated servers can now be provisioned with a R1Soft data protection plan, with storage space from 10GB to 500GB, from as low as $15 per month. With a R1soft data protection plan, a backup agent will be installed, and starting regular scheduled backups, saving the server’s entire filesystem to iWeb’s fully-redundant, RAID-50 storage servers.

For customers looking to backup more than 500GB and/or to backup more than one server, dedicated backup servers are still available.

The main advantage of this new backup service is its continuous feature. While it might take a minimal time to finish the first backup, next backups will take significantly less time, since only incremental differences are sent to main storage servers. It also allows you to do bare-metal restores, which is restoring a system to a brand-new hard drive. iWeb also provides a management interface, accessible through the customer hub, allowing you to choose a scheduling time, choose files to restore, and set email notifications for successful or failed backup operations.

All in all, it’s a significant improvement compared to the previous solution used by iWeb. Customers get more control with the backup management interface. It’s also more flexible, since you can change the backup storage space in the customer hub.

This is a recommended solution for any server, to backup important data, and being able to recover from disasters. One never knows when there will be a filesystem crash, a hardware failure, or an attack by a hacker or botnets.

The service is available in the order process, in the software configuration section, for any new dedicated server order (except Mac Os or FreeBSD). For existing servers, you can add it through the customer hub. Installation (and peace of mind!) takes less than 24 hours. Also bear in mind that all the hard drive is backed up with this new service, so be sure to order a storage space bigger than the space you are using.

Add a R1Soft Data protection plan to an existing server
View our new R1Soft backup solution page.

]]> http://blog.iweb.com/en/2009/09/iweb-introduces-r1soft-full-continuous-server-backups/3088.html/feed 3 Security update: Kernel fix update for Linux vulnerability http://blog.iweb.com/en/2009/08/security-update-kernel-fix-update-for-linux-vulnerability/3004.html http://blog.iweb.com/en/2009/08/security-update-kernel-fix-update-for-linux-vulnerability/3004.html#comments Tue, 25 Aug 2009 19:18:04 +0000 heri http://blog.iweb.com/en/?p=3004 A few updates were published concerning the Linux Kernel vulnerability 10 days ago:

We strongly recommend that customers with Linux distributions update their OS to the latest version. As stated earlier, it’s a severe security issue which would allow an unauthorized third-party to take over your Linux system.

We will continue to monitor any other security update. Please contact customer support if you think there’s a security issue with your server.

]]> http://blog.iweb.com/en/2009/08/security-update-kernel-fix-update-for-linux-vulnerability/3004.html/feed 6 Critical security vulnerability affecting Linux servers http://blog.iweb.com/en/2009/08/critical-security-vulnerability-affecting-linux-servers/2923.html http://blog.iweb.com/en/2009/08/critical-security-vulnerability-affecting-linux-servers/2923.html#comments Fri, 14 Aug 2009 22:21:47 +0000 heri http://blog.iweb.com/en/?p=2923 A critical security flaw has been found in the Linux 2.4 and 2.6 kernel, with Linux servers risking complete takeover. Details of the security vulnerability can be read here , with more details available here.

This vulnerability allows anyone having access to your server to gain “root” privileges. It is not required to have a remote Shell (SSH) access; a simple FTP or vulnerable PHP script is enough.

We were successfully able to reproduce this vulnerability, and take this problem very seriously. No official fix has been released yet by major distributions. However, there is a possible fix on the CentOS mailing list; Debian also has also an open bug ticket opened which you can follow.

We advise customers to follow closely this vulnerability. Please contact us if you think your server has been compromised.

UPDATE: Debian has released new kernel packages to fix this vulnerability.

]]> http://blog.iweb.com/en/2009/08/critical-security-vulnerability-affecting-linux-servers/2923.html/feed 8