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StatusIncident: Network infrastructure (Smart Servers) [Resolved]
To open a new ticket please use the “Server Unavailable” option in your customer hub (hub.iweb.com) so a sysadmin can follow up directly with you. When you create a ticket, it currently will not be displayed in the customer hub. Do not worry, we have it in our system.The response time on the chat and on the phone is also back to more normal levels.
A more detailed technical update will also be published in the next 24-48h following our postmortem.
Thank you again for your patience and your understanding.–
Update 2012-02-09 16:15 EST – Number of servers still affected is now down to less that 20. VLANs of affected servers had to be reconfigured and IP addressing had to be corrected on some servers. Next update at 17:00 EST
–
Update 2012-02-09 15:35 EST -We have made some progress as more affected servers are now accessible. We came down to about 150 servers still unreachable. Our network admins are still working on adjusting network configurations to provide our clients with a permanent solution. Next status update will be published at approx 16:15 EST.
–
Update 2012-02-09 14:45 EST – An emergency network maintenance is currently ongoing in order to apply new network configurations (http://blog.iweb.com/en/2012/02/maintenance-control-center-5/9797.html). We expect this will help alleviate the connectivity problems still affecting approximately 450 servers. Next status update will be published at 15:30EST .
–
Update 2012-02-09 12:20 EST- 90% of IP addressing and traffic on our NE datacenter (Smart Servers) are back to normal.
For those still having difficulties accessing their servers or websites, we advise you to perform the following actions in order to re-establish your services since they have been sucessfull with customers.
1. Determine if you can access your server via ssh
2. Perform a DNS query to reestablish ARP (Address Resolution Protocol)
- logon to server via ssh using public IP (do not use domain name)
- attempt to ping any public website, such as google.com
3. Attempt to restart services and network
- Restart any unresponsive services
- then restart network by typing the following commands:
CentOS: service network restart OR /etc/init.d/network restart
Debian/Ubuntu: /etc/init.d/networking restart
If these actions are unsuccessful, please log a “server not working ” ticket in the customer hub, if you have not already created one.
When you create a ticket it will not show up in the customer hub at the moment. But do not worry we have it in our system. If you already created a ticket for the ongoing issue please do not create a new one.
We remind you that due to the greater amount of tickets to be treated, the response time on the chat and the phone is slower than normal.
–
Actualización 2012′02009 12:20 ET – El 90% de los IPS y del trafico sobre nuestro centro de datos NE (Servidores Smart) es devuelta a la normalidad.
Para aquellos que siguen teniendo dificultades al acceder a sus servidores u sitios web, aconsejamos que usted ejecute las siguientes acciónes para restaurar sus servicios, ya que esto ha sido exitoso para muchos clientes.
1. Determine si puede accesar a su servidor a travez de SSH.
2. Ejecute una demanda DNS para restablecer la ARP (Address Resolution Protocol- Protocolo de la resolución de direcciónes)
-contactese al servidor via ssh usando la IP publica (no use el nombre de dominio)
-intente hacer un ping a cualquier sitio web, por ejemplo google.com
3. Intente reiniciar los servicios de red en ejecutando el comando siguiente:
-Para un servidor CentOS: service network restart
-Para un servidor Debian/Ubuntu: /etc/init.d/networking restart
Si estas acciónes han fracazado, por favor haga un ticket “Servidor fuera de uso” via el Hub Cliente unicamente si usted todavia no ha creado uno.
Cuando usted cree el ticket, este no sera mostrado en el Hub Cliente por el momento. Usted no debe preocuparse, lo tenemos en nuestro sistema.
Si usted ya ha creado el ticket para este problema, por favor no cree nuevos tickets.
Le recordamos que debido a un gran numero de ticket que estan en espera de ser tratados, la respuesta al chat es mas lenta que de costumbre.
–
Update 2012-02-09 9:00 AM EST -We are currently investigating a problem with DNS resolving that affects some of our clients. Still no ETA. Thanks again for your patience.
Due to the greater amount of tickets to be treated, the response time on the chat and the phone is slower than normal.
Thank you for your patience.
–
Update 2012-02-09 8:00 AM EST - When you create a ticket it will not show up in the customer hub at the moment. But do not worry we have it in our system. If you already created a ticket for the ongoing issue please do not create a new one.
–
Update 2012-02-09 7:00 AM EST we are waiting for another update from our network team. Due to the greater amount of tickets to be treated, the response time on the chat and the phone is slower than normal.
Thank you for your patience.
–
Update 2012-02-09 5:00 AM EST: Networking issue is now stable in our datacenter.
If you still encounter issues on the server side please do the following:
restart all unresponsive services
ping your personalized NS (ns1.yourdomain.com and ns2.yourdomain.com) if your server is the DNS authority
then type commands:
CentOS: service network restart OR /etc/init.d/network restart
Debian/Ubuntu: /etc/init.d/networking restart
If it still do not work for you, we invite you to open a ticket in the “Server unreachable” section of your Customer Hub (hub.iweb.com) so a sysadmin can follow up directly with you.
–
Update 2012-02-09 4:10 AM EDT:Network team had to reboot several routers on NE datacenter. Some Smart Servers will be unavailable for a few minutes. Thank you for your patience.
–
Update 2012-02-09 3:30 AM EST: A minority of clients may still experience some connectivity issues. For those still having problems please mention your server ID on our live chat and an agent will do additional verifications.
–
Update 2012-02-09 2:50 AM EST: The Network is now fully functionnal and all services, except Ping, are up and running so you might temporailiy receive false positive monitoring alerts although all affected Smart Servers are now accessible. The Our network team will investigate the problem and we should be able to post a more complete description of the incident later on today.
–
Update 2012-02-09 1:25 AM EST: This incident is affecting a segment of our Smart Server network and all Classic servers are not being affected by this issue. Our network team is still working on the problem.
–
Start: 2012-02-09 11:00 PM EST
Estimated time of resolution: N/A
Impact: Some servers from our NE datacenter
We are currently investigating a situation that might affect a segment of our network infrastructure.
Our technical team is actively working on finding a solution to this problem. We will regularly communicate with you about the status of this operation.
We apologize for any inconvenience this situation may cause. If you have any questions, please do not hesitate to contact our support team (http://www.iweb.com/contacts/).
Thank you for your patience and understanding.
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February 8th, 2012 11:29 pm
Mine started Down at 10:40PM
February 8th, 2012 11:30 pm
I was down from 10:40pmEST … a full 20 mins before the start was posted… Nothing worse than an SMS while you’re sleeping and you can’t even do anything about it! Argh
February 8th, 2012 11:31 pm
Mine too. i hope will be back soon
February 8th, 2012 11:31 pm
Mine also started Down at 10:40PM.
February 8th, 2012 11:32 pm
It’s the same to my website.
Every think is down.
February 8th, 2012 11:32 pm
I have the outage as between 22:36 EST and 22:38 EST.
February 8th, 2012 11:33 pm
ditto :(
February 8th, 2012 11:33 pm
yep got a nagios downtime email at 10:41, start time needs to be adjusted.
February 8th, 2012 11:34 pm
Yes, 9:35PM CST is when it started.
February 8th, 2012 11:34 pm
Yeah, just checked Pingdom, shows first outages started at 10:37 for mine… looks like this will be a long one if it’s not fixed already!
February 8th, 2012 11:34 pm
Mine went down 10:43, everything is friggen down. Disappointing, first issue i’ve ever had with iWeb.
February 8th, 2012 11:35 pm
Please indicate the approximate time of recovery
February 8th, 2012 11:35 pm
Our external monitors pinged at 22:39/22:40. So its an easy round.
iweb informed me the issue is related to a specific DC at least, but that doesnt help us lol.
February 8th, 2012 11:35 pm
Desde hace 45 minutos no funciona al menos. Date/Time: Wed Feb 8 22:44:42 EST 2012
Mando un ticket y aparece como cerrado.
February 8th, 2012 11:36 pm
I use pingdom and it states my website went down at 9:49 pm CST
February 8th, 2012 11:36 pm
All of my 3 servers are down, its almost 1 hour. So far no update, eagerly waiting.
Thanks,
February 8th, 2012 11:37 pm
Got it down at 10h52 here. I was going to go sleeping… grr! :(
February 8th, 2012 11:37 pm
Anybody else having issues getting into https://cc.iweb.com/ ??
February 8th, 2012 11:38 pm
Im still waiting
February 8th, 2012 11:38 pm
100 people expected to use their services
by the fall of the server: S
February 8th, 2012 11:38 pm
I agree not having an ETA when the support told me : we will get your server back up in no time… 1hour later nothing.. I think we do not have the same idea of what : no time is.
February 8th, 2012 11:39 pm
Down as well since 10:41 EST
There’s gotta be an update!
February 8th, 2012 11:40 pm
Oh by the way for those wondering … they told me a switch blew up ..
February 8th, 2012 11:40 pm
Jonathan H.: apparently a central network switch … hundreds of servers down right now
February 8th, 2012 11:40 pm
Sounds like it’s DDoS, I get a lot of ICMP Blocked in my firewall!
February 8th, 2012 11:40 pm
Yes, please update. I was also going to sleep…
Second time in a year that i have problem with iweb… really disappointing.
February 8th, 2012 11:40 pm
I expect a full, detailed explanation form iWeb on this case…good night /g/
February 8th, 2012 11:41 pm
I love when client websites go down. This issue needs to be fixed within the next few hours or there’s going to be issues tomorrow morning with my clients not being able to send emails. I’ve got several businesses in the NYC area relying on this to be working correctly for a work day tomorrow morning.
Night of coffee has started.
February 8th, 2012 11:41 pm
I agree. Can we have at least ETA from you people?
February 8th, 2012 11:41 pm
I thought iweb advertise near 100% uptime.
February 8th, 2012 11:43 pm
1 hour of downtime. Wow, incredible. We were in the middle of a product launch and we lost thousands of dollars. Fortunately their SLA policy will probably credit 0.10$ on my invoice.
February 8th, 2012 11:44 pm
Don’t you have a 100% network up time Guarantee?
February 8th, 2012 11:45 pm
hell yeah its up again good job guys :)))
February 8th, 2012 11:45 pm
…and up again at 23:45 EST
February 8th, 2012 11:46 pm
Don’t worry their ceo seems to be on holiday right now at Lac de l’epaule they say on twitter….
February 8th, 2012 11:46 pm
and it’s back online! Thanks!
Night Night! :)
February 8th, 2012 11:46 pm
Running APF on my server and a bunch of RABHITs were logged, meaning my server saw what it believed to be a DDoS attack.
February 8th, 2012 11:46 pm
Mine is also down for the past 55 minutes.
February 8th, 2012 11:47 pm
finally back online !
February 8th, 2012 11:47 pm
Where can I find a link describing the iWeb liability for this issue?
February 8th, 2012 11:47 pm
Mine started at 2300
how long will it take normally?
February 8th, 2012 11:47 pm
Its 100% Guarantee but will give you 1 day credit for this downtime.
February 8th, 2012 11:47 pm
Yeah, they guarantee 99.9% uptime… BS! They are always having issues! At least give us an ETA!
February 8th, 2012 11:48 pm
on line woooooohhhhhh
February 8th, 2012 11:48 pm
They are not giving a timeframe :-|
iWeb.: we will be posting on article on the blog shortly regarding this situation.
Sathyavrathan PK: will it take more time to fix?
iWeb.: yes.
Sathyavrathan PK: just give me an approximate timeframe
Richard S.: situation should be back to normal shortly.
February 8th, 2012 11:48 pm
Servers are UP!
February 8th, 2012 11:48 pm
I am up and running now
February 8th, 2012 11:48 pm
Mis dos servers yua estan UP
February 8th, 2012 11:49 pm
I am still down as of 11:50 EST.
February 8th, 2012 11:49 pm
Hay dias que este negocio puede matarte de un infarto. Que tengais un buen dia!
February 8th, 2012 11:50 pm
Oh seems servers are back online, Thank God :-)
Thanks to iWeb for this 1.2 hour of downtime for my 3 servers :-|
February 8th, 2012 11:50 pm
Anyone else access iWeb Hub?
Thanks
February 8th, 2012 11:51 pm
It doesn’t seem to be back up for long… I am back down again.
February 8th, 2012 11:51 pm
Y ahora … abajo…
February 8th, 2012 11:51 pm
back down?
February 8th, 2012 11:51 pm
Its down again..
February 8th, 2012 11:51 pm
Iweb Hub is overloaded
February 8th, 2012 11:51 pm
Hub is out …..
February 8th, 2012 11:51 pm
Still down
February 8th, 2012 11:52 pm
Down again.
February 8th, 2012 11:52 pm
again just please drop the server a final solution is 11:52 and I have called ………..
February 8th, 2012 11:52 pm
Traceroute is showing failure at the point between the backbone and iWeb’s network. Failures detected both via Level3 and Peer1.
February 8th, 2012 11:53 pm
Down again!!!!
February 8th, 2012 11:53 pm
Yup, out between 23:50 and 23:52.
February 8th, 2012 11:53 pm
Gone with the wind….Down
February 8th, 2012 11:53 pm
Just as I was about to go back to sleep too….
February 8th, 2012 11:53 pm
Just received that
Notification Type: RECOVERY
Host: 38334-6XXX-184.107.xxx.xxx
State: UP
But it’s still down ;-(( 23:53EST
February 8th, 2012 11:53 pm
damn! back down!
February 8th, 2012 11:54 pm
Whew… I was doing some new stuff on the server at the time… I thought I had done something :). Count your blessings! I am relieved, but saddened by the fact that I can’t access my server. Come on iWeb.. make me happy again!
February 8th, 2012 11:55 pm
Error hub iweb is out……
Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /es/.
Reason: Error reading from remote server
Apache/2.2.16 (Debian) Server at hub.iweb.com Port 443
February 8th, 2012 11:55 pm
Most of my dropped packets come from 184.107.176.146
as soon as they flick the switch on.
February 8th, 2012 11:56 pm
was up…………. down again
February 8th, 2012 11:56 pm
Our servers were indeed back up, but clearly are back down again. I hope you guys have found the fix and implement it soon. I have clients that will, no doubt, be quite irate come 7 or 8am EDT if they cannot reach their sites.
Good luck! I’ll check in around 6am.
February 8th, 2012 11:56 pm
i informed to my client about site up, mean while it was down again
February 8th, 2012 11:57 pm
We are waiting, I talked to the chat and told me that everything was resolved, the site went live for a few seconds and fell again …
February 8th, 2012 11:58 pm
wtf down again ….
February 8th, 2012 11:59 pm
As the hub is down, just hope that longest night
February 8th, 2012 11:59 pm
I just hope they wont play yoyo with my head like that all night long…
February 8th, 2012 11:59 pm
¿estan calentando los cables con encendeores o que? ¿les compro unos calentadores?
February 9th, 2012 12:00 am
I received note again saying the service is down
What happen to 100% uptime?
February 9th, 2012 12:00 am
My sites on my dedicated server are all down and the system won’t allow me to do a trouble ticket….
February 9th, 2012 12:01 am
I think Google Apps will have new clients soon…
February 9th, 2012 12:01 am
Down!!!!! we need ETA right now…..
February 9th, 2012 12:02 am
@pancho villa LOL! Que desastre iweb!!!
February 9th, 2012 12:03 am
No se vuelvan comerciales como todos , si no fracasaran.. :S
si piensan en vender solamente , seria fracaso rotundo xd
February 9th, 2012 12:04 am
que frustracion veo mi servidor desde el panel smart con la consola remota pero desde fuera no puedo acceder, son las 12 y ya tengo llamadas que noche más larga……
February 9th, 2012 12:04 am
2 hours downtime, and my customers will wakeup soon..
February 9th, 2012 12:04 am
¿En donde queda garantizado lo que textualmente dicen: “Nuestra red, nuestro orgullo”?
February 9th, 2012 12:04 am
@marcB google apps doesnt work if your server running your DNS is down.
February 9th, 2012 12:04 am
Server down innovacreativa.com
Because of you I’m having problems with my clients, on their web chat does not respond, and when someone answers us the conversation short, very wrong with their service. And we do have to pay on time for a lousy service.
February 9th, 2012 12:05 am
sever still down….
February 9th, 2012 12:05 am
Me van a pagar el dinero de todos los clientes que voy a perder :(
February 9th, 2012 12:06 am
please fix this ASAP :(
February 9th, 2012 12:06 am
El problema es solo con los servidores smart veo que sitios con otro tipo de servidores estan online, vamos que pasa solucionen por favor……
February 9th, 2012 12:07 am
2 hours now! GIVE US AN ETA!!!
February 9th, 2012 12:08 am
I was back online for a minute or two and now back down.
February 9th, 2012 12:08 am
I have 2 Smart Servers down and 1 running
February 9th, 2012 12:08 am
:(
February 9th, 2012 12:09 am
Why the iWeb not even updating the status? They have the responsibility to answer us
is this what you call SUPPORT?
February 9th, 2012 12:10 am
Esto sucede cuando se vuelven muy comercial y no ven las contras, nosotros tenemos que sufrir por estas cosas, solucionen el problema inmediato, lo peor de todo que por el chat no responden, uno tiene que insistir para que respondan de mala ganas, eduquen a su equipo para responder de la mejor manera, tengo servidores en otras empresas y son mucho mas gentiles, al menos uno puede entender pero que te cierren el chat y no te brinden una solucion eso si es un dolor de cabeza. Ahora nuestros clientes tienen que sufrir y nosotros junto a ellos.
February 9th, 2012 12:10 am
an question for iWeb, can i send my customers requests for reimbursement to you?
February 9th, 2012 12:12 am
que onda con el servidor, llevo así desde hace 30 o 40 minutos, espero que se solucione por que no se ni que le paso solo dicen que un incidenete pero que tipo de incidente, alguien sabe que paso?
that’s with the server, I have been so for 30 or 40 minutes, I hope it is resolved that you do not even say a single step incidenete but that type of incident, someone knows what happened?
February 9th, 2012 12:13 am
creo que alguien sera despedido el dia de mañana en IWEB, no te preocupes yo te doy chamba, nececito un taquero, “Tacos El WebMaster” ese sera mi nuevo negocio a partir de hoy, mis clientes me adoran me estan diciendo, que como mi servicio no hay 2
February 9th, 2012 12:13 am
iWeb, thank you for the update. I am sure that you are doing all you can to bring our servers back up as quickly as possible.
February 9th, 2012 12:14 am
O que irei falar para meus clientes? IWEB????
February 9th, 2012 12:14 am
@mary apparently they have an issue with a switch in that datacenter.
Does anyone know about another dedicated server company providing better services?
February 9th, 2012 12:14 am
Anonymous Attack LOl
February 9th, 2012 12:15 am
my server is completely down
unable to access any of domains, control panel, ssh……
please fix it
February 9th, 2012 12:15 am
Ni se me molesten en llamar, simplemente no responden… Y para ser francos, al menos a mí el servidor smart me ha dado un $%!$!$ de problemas.
February 9th, 2012 12:15 am
this is getting ridiculous now. 90 mins now. 750 domains offline.
February 9th, 2012 12:16 am
is a network attack that you say???
February 9th, 2012 12:17 am
@Gerard,
mine is running fine, when it’s online.
February 9th, 2012 12:19 am
@Gerard
El mio tambien me ha dado un dolor de cabeza tras otro… si no es el server es el “smart layer”… siempre una excusa! y despues se dedican a largar opciones nuevas “cloud servers”… al menos solucionen los problemas que tienen primero!! y cumplan con el 100% uptime, esa mentira que dicen!
February 9th, 2012 12:19 am
My all 5 servers were down………………
February 9th, 2012 12:19 am
@pancho villa. A mi dame unos tacos de Anonymous con un poco de salsa DDOS por favor.
February 9th, 2012 12:20 am
someone has servers that are not that smart online?
February 9th, 2012 12:22 am
Dear brothers,
I am currently DDoSing iweb because they overcharged me 5$ on my last bill.
Your servers being down is acceptable collateral damage.
WHERE IS YOUR SMART SERVER NOW?
OH RIGHT, IT’S OFFLINE!
Good luck.
Sincerly,
MagicJihad.
February 9th, 2012 12:22 am
Going for 2 hours of downtime..
February 9th, 2012 12:23 am
Hi Everyone,
Please be advised that iWeb is doing everything possible to resolve this unfortunate situation. We apologize for all the issues caused by this incident and we thank you for your patience.
We are aware that your acces to the iWeb website and to your control center maybe disrupted as there are a lot of requests comming in. We will post status updates as soon as we have more information about this incident and an ETA on resolution.
Thank you for your patience and understanding.
Dominic G.
System Administrator at iWeb Technologies
February 9th, 2012 12:24 am
@MagicJihad LOL
February 9th, 2012 12:24 am
@Cesar,
i have one smart online, two off
February 9th, 2012 12:25 am
Quiero trabajo en IWEB x.x porfavor
February 9th, 2012 12:25 am
@Dominic G
Thanks for the update… However, an ETA is a must!!
February 9th, 2012 12:25 am
Creo que despues de esto van a quedarse con todos los servidores smart de oferta :)
February 9th, 2012 12:26 am
My servers are down too. The servers were very slow for several days. And now completely down. Are they over selling the $79 servers?
February 9th, 2012 12:27 am
@Dominic G
Go make this record thinking as problem 2 hours away is a big problem
February 9th, 2012 12:27 am
I’d really like more frequent status updates from iweb
February 9th, 2012 12:28 am
Estimated time of resolution: N/A ??? WTF
February 9th, 2012 12:30 am
our servers are down as of 9:20 pm it is 12:29 am EST and they are still down!
Any updates …???/
February 9th, 2012 12:30 am
please give us a elapsed time to see if i have to begin a migration process in another provinder or its another ddos attack
February 9th, 2012 12:30 am
Viernes!!!!!
February 9th, 2012 12:30 am
It’s a good thing nobody is using iweb for any real business applications.
February 9th, 2012 12:30 am
We need to tell our customers “when” it will be back online. And iWeb should refuse spontaneously anybody with the word jihad in its name… this is targeted to magicjihad
February 9th, 2012 12:30 am
Please update server uptime. Our two servers are down. Our clients have been complaining,
February 9th, 2012 12:30 am
llevamos mas de dos horas con este problema! En verdad que no existe servidor alguno en este planeta que no se llegue a caer? La mayoria de las personas que contratamos servidores dedicados tenemos un negocio que no se puede caer ni un minuto! Tendremos perdidas por culpa de estas caidas!!
February 9th, 2012 12:30 am
@Brian O.
You mention that we’ll be all 1 day without service??? or poorly understood
February 9th, 2012 12:31 am
@Bouel that’s not funny. At all.
February 9th, 2012 12:31 am
@Dominic G.
Thanks for the update.
Our previous hosts (Server01) had an issue for 6 days and they flat out denied any issues (yes, our server was down for almost a week), so I appreciate the transparency from iWeb, and we hope you can resolve the issue soon.
February 9th, 2012 12:31 am
Sems up
February 9th, 2012 12:32 am
People – Brian O./Bouel is obviously a fake.
February 9th, 2012 12:32 am
What Friday 8 pm WTF
February 9th, 2012 12:32 am
8pm friday is this a joke ? I hope so…
February 9th, 2012 12:32 am
Uno de los mios esta arriba… ahora
February 9th, 2012 12:32 am
this is a joke… 2 hours and counting .. is iWeb making a reimbursement to our bill ?
February 9th, 2012 12:33 am
Who will pay for my Business Loss? iWeb should have backup data center for the faulty region. Mine is still down…
Please recover the servers… I’m waiting… :(
February 9th, 2012 12:33 am
UP
February 9th, 2012 12:33 am
DOWN (again)
February 9th, 2012 12:34 am
Estan locos si piensan que con un simple anuncio que el viernes estara en linea, solucionen ahora …
February 9th, 2012 12:34 am
Los dos.
MIgrando ya. Transfer multiple accounts and bye
February 9th, 2012 12:34 am
UP Too
February 9th, 2012 12:34 am
3:34AM here, can i sleep now?
February 9th, 2012 12:34 am
Arreglen el problema que esperan cuanto tiempo mas tenemos que estar con lo mismo?
Deberia de sacar de su ventas los servidores smart solo causan problemas. Siempre tengo problemas desde hace mas de un año que me voy y me voy y por su tipo de facturacion me olvido de irme pero esta vez si me largo de aca.
February 9th, 2012 12:34 am
Is back online for me…
February 9th, 2012 12:34 am
WTF!!!!!!!!!!! WTFFFFFFFFFFFFFFFFFFFF!!! back down!!!!!
February 9th, 2012 12:35 am
lets all ask a refund this begin to be ridiculous in 12 years I never seen such a bad thing with nearly no ETA at all (we got one but for what its worth…)
February 9th, 2012 12:35 am
Incident: network infrastructure
Published on February 8, 2012 at 11:18 pm by chefsc in: Status
Start: 23:00
Estimated time of resolution: N/A
Impact: Some servers from our NE datacenter
We are currently investigating a situation that might affect a segment of our network infrastructure.
Our technical team is actively working on finding a solution to this problem. We will regularly communicate with you about the status of this operation.
We apologize for any inconvenience this situation may cause. If you have any questions, please do not hesitate to contact our support team (http://www.iweb.com/contacts/).
Thank you for your patience and understanding.
February 9th, 2012 12:35 am
Down again
February 9th, 2012 12:35 am
2 Down again… WTF
February 9th, 2012 12:35 am
Thank you for your patience, keep in mind that we are going to fix it as soon as we wake up tomorrow.
Brian O.
what ?????? so you are going to sleep while our businesses is down ….!!!
February 9th, 2012 12:36 am
fRIDAY????Time to find a new hosting company. Any bright ideas?
February 9th, 2012 12:36 am
Sigo con mis dos servidores caidos
February 9th, 2012 12:36 am
Back for two minutes and went down again
February 9th, 2012 12:37 am
and down
February 9th, 2012 12:37 am
lets see… my consultancy fee is 120$ per hour… 2 hours lost … being late on my project… hmmm the $$ adds up quickly
February 9th, 2012 12:37 am
Hi Everyone,
There is no employee of iWeb Technologies named Brian O. This post was not posted by an iWeb employee.
Best regards,
February 9th, 2012 12:37 am
I really hope that the 8PM thing was from a non iweb personnel. Please confirm?
February 9th, 2012 12:38 am
The only ETA I saw was “N/A”
Not my idea of an ETA
February 9th, 2012 12:38 am
brian o ….what re you saying?? tomorrow morning?? please explain??
February 9th, 2012 12:38 am
cody it seems to be a fake … however only iweb could confirm that…
February 9th, 2012 12:39 am
Iweb please confirm the time of solution ….
February 9th, 2012 12:39 am
por mas que busquen en algun momento pueden pasar problemas asi con cualquier empresa, mañana solicitan la compensacion y listo
February 9th, 2012 12:39 am
How come iWeb website is working. Maybe hosted with a some other reliable hosting solution. :-)
February 9th, 2012 12:39 am
De que sirve tener el nivel de mantenimiento en 5 si no contestan chat, tickets, llamadas.
Tengo 5 servidores y todos estan down.
Como piensan compensar a nosotros sus clientes?
February 9th, 2012 12:39 am
I think it’s pretty poor that the notifications are done through a BLOG and not through the customer hub where we have to log tickets.
The lack of communication is dreadful.
Still waiting for service to be restored
February 9th, 2012 12:39 am
#Occupy iWeb
February 9th, 2012 12:39 am
OMG brian o is a fake!!!!!
February 9th, 2012 12:39 am
Friday!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHAT!!!!!!!!!!!!!!!!!!!!!!!!!!… I had my servers at 1and1 and never had a problem for 2 years.. Move to iWeb a month ago and now my sites will be down until friday.. Thats alot of revenue lost for me..
for the 100% uptime claims iweb should have a backup or spares of major components in stock and on hand…
If it is not resolved by tomorrow I will be leaving iweb and going back to 1and1…
February 9th, 2012 12:39 am
Viernes? JA… Si no arreglan esto dentro de las proximas 2 horas, definitivamente me cambio de compañia. Ya les aguante mucho.
February 9th, 2012 12:40 am
well, Brian O./Bouel is a fake, but i think he’s telling the trust..
February 9th, 2012 12:40 am
Ojala que esto no este en los foros. :O
February 9th, 2012 12:41 am
Is everyone loosing as much money as i am by being down, not including the credits for down time hosting. This service interruption is not a good thing,
February 9th, 2012 12:41 am
Como es el tema de la compensación?
Nos dan credito por las horas fuera de linea?
Podrian decirme?
As is the issue of compensation?
We give credit for the hours off-line?
They could tell me?
February 9th, 2012 12:42 am
lo del viernes es un fake :)
February 9th, 2012 12:42 am
I love how this phone message keeps informing me that the best and fastest way to get support is through the client area, the one that I obviously can’t access. :)
@Nicolas – Thanks for the reply!
February 9th, 2012 12:43 am
Please remove a post from Bouel is a FAKE.
February 9th, 2012 12:43 am
ya veo a alexa mandandome al caño en mis estadisticas,,GRACIAS IWEB
February 9th, 2012 12:43 am
Arron I can confirm I am losing it too
February 9th, 2012 12:43 am
wow you people complain so much chill people its not like you are running twitter or something
February 9th, 2012 12:43 am
Iweb confirmen lo del viernes, necesito un reembolso y el acceso para sacar mi información si en la mañana el sistema no esta en linea voy a tener cientos de clientes reclamando
February 9th, 2012 12:45 am
@vache asatryan
You’re correct in saying that most of us don’t run a website or database as big as twitter however you’re wrong is saying that this should be an issue in which we should chill. This is an important issue, considering morning is coming up in a few hours and it’s a business day. Many of us have clients in who need access to things such as email – let alone their website.
February 9th, 2012 12:45 am
Please remove the comment from Brian O. is one of the fake $ # $ # $%.
February 9th, 2012 12:45 am
Hi Everyone,
There is no employee of iWeb Technologies named Brian O. All post posted by this person must be ignored. We are working towards a solution and it is progressing. Unfortunatly, we cannot give you all an ETA yet.
Best regards,
Dominic G.
System Administrator at iWeb Technologies
February 9th, 2012 12:46 am
My clients are already complaining
February 9th, 2012 12:47 am
tengo muchos clientes reclamandome y me afecta un buen, a ver a que hora lo arreglan, pues que clase de tecnicos tienen, en donde estudiaron en TortugaSchool?
February 9th, 2012 12:47 am
what I cannot believe is that I went to iweb for “Canadian” hosting… and they put me in a NE datacenter without even notifying me about it until now… I feel like ive been frauded and now that downtime….
Vache, a lot of people rely on iWeb “STABLE” services for their customers. Our customers are 100% e-commerce with over 10,000 products and a lot of sales sometimes in the millions, just imagine what it would be like if all of iweb was down like this ? And I am pretty sure I am not the only one affected by that.
They should definitely have a backup solutions to guarantee their uptime. But even if they own a bunch of datacenters it seems no engineers thought about it.
February 9th, 2012 12:47 am
Vashe you obviosly do not have a large server I have multiple forums on 2 dedicated smart servers with over 100,0000 members combined….. well over a million page views per month. So it actually is a very a big deal to be down for a few days..
February 9th, 2012 12:48 am
Can anyone confirm if you can access your webservers via “VIRTUAL CONSOLE” on the control center?
Because i can, i see load is 0.00
Dont know if its my problem or Iweb.
my server id is : NE-T023-170
Can you tell me pls? thanks
February 9th, 2012 12:48 am
@Dominic G.
Can you at least provide us with a clear explanation of what’s actually going on and what is being done to fix the issue? I think that a lot of us would just like the reassurance.
Thanks.
February 9th, 2012 12:48 am
moving to 1and1 tomorrow. I’m sick of this!
February 9th, 2012 12:48 am
digan por favor esto cuanto tardara o es que no conocen su propia red que tienen medio centro de datos abajo, tengo un smart online y otro offline y lo berraco es que por lan se estan comunicando
February 9th, 2012 12:48 am
3:47AM, two hours of downtime, about 600 websites down and i`m without email or ticket system..
February 9th, 2012 12:48 am
@Cody Colby – exactly correct.
We have made committments to our clients based on the guarantees provided by our supplier.
Many of my clients launched marketing campaigns over the last few days and they will be really upset about the lost opportunity
February 9th, 2012 12:49 am
My clients are from Spain and its morning already
February 9th, 2012 12:49 am
Nicolas – NE is the abbreviation for the data centre on Newman Blvd. in LaSalle, Quebec, Canada. You can see the abbreviations for all the data centres here: http://iweb.com/hosting-support
February 9th, 2012 12:51 am
Rav, en una hora comenzará a sonar el telefono….
February 9th, 2012 12:51 am
@Charly
Do those commitments happen to include the 100% network up time right? We’ve done the same however this shows a lack of that 100% uptime on both iweb’s part and ours. Who do our clients go to in order to make their complaints heard? You guessed it. They see nothing about iweb, only downtime on our part. ;)
February 9th, 2012 12:52 am
Can anyone confirm if you can access your webservers via “VIRTUAL CONSOLE” on the control center?
Because i can, i see load is 0.00
Dont know if its my problem or Iweb.
my server id is : NE-T023-170
Can you tell me pls? thanks
February 9th, 2012 12:52 am
My clients (500 000) are from Germany and its morning already
February 9th, 2012 12:52 am
Here in Brazil now is 03:51 AM, soon my clients are trying to access the application and what I tell them iweb?
I need sleep too, what do I do?
February 9th, 2012 12:54 am
Please update us on the progress, when the server will be back.
February 9th, 2012 12:54 am
Hello people
My server still down. I´ve just told with Nick P. thru chat and he told me :
Nick P.: all of ne is affected :(
Nick P.: and no estimate of time right now to provide , realy sorry
Fabian: but you say no time.. tomorrow ?
Fabian: in few hours?
Fabian: what happened ?
Nick P.: few hours
Nick P.: problem with a network switch
Regards
Fabian
February 9th, 2012 12:54 am
My site is currently up. I hope to see a full explanation once the issue is fully resolved.
@Carlos, yes my server was accessible through virtual console during the outage.
February 9th, 2012 12:54 am
I can access my virtual console !
February 9th, 2012 12:55 am
É Luiz, a coisa ta preta!
February 9th, 2012 12:55 am
@Luiz Henrique
I don’t think there is such thing as sleep. I had a design for a client that I promised to have finished tonight and well – tonight is ending in 5 minutes at my location. I can’t sleep until his design is done and now, I can’t even work on it. :)
February 9th, 2012 12:56 am
I’ve been client of iWeb for over 6 years and this is the first time I have an issue with them.
Every time I’ve come to them with any issue, they have solved it in an acceptable response time.
So, I’m sure they are doing they’re best effort to bring our servers back online.
I have a smart server and a regular one. Regular is ok, Smart server is down.
February 9th, 2012 12:56 am
at least this blog is up to know the status :)
February 9th, 2012 12:57 am
Guys, your server is online but the network is down, thats why you can access it on the Virtual Console, since the LAN is on, but the WAN is off
February 9th, 2012 12:57 am
Nothing yet… I cannot even sleep, my phone keeps ringing the alerts that my websites are down and up, down and up, down and up, down and up, down and up, down and up… zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
So I’m assuming next invoice will be for free… since they are not taking serious their 100% uptime BS!!!!
Apoguy… is 1and1 better than this???
February 9th, 2012 12:57 am
ahh you guys are so cute, why would you remove my comment :(?
February 9th, 2012 12:57 am
a mi me quieren linchar en Mexico, mis clientes son muy educados y correctos, les voy a mandar la cuenta del hospital a Iweb.
February 9th, 2012 12:57 am
I am in australia and this happened during the peak hours of business here. In the last two hours my clients have not not stopped calling and asking for an explaination as to what happend to thier websites. Hope you guys fix it soon. I have told my clients 2-3 hours. They are very very upset. Some sort of an update as to what is happening and some sort of ETA would really be helpful. Thanks
February 9th, 2012 12:58 am
One of the servers are up. The other two are down.
February 9th, 2012 12:59 am
“A” network switch? As in one?
Are there no redundant switches / networks??
February 9th, 2012 12:59 am
What’s the status? still down for me..
February 9th, 2012 12:59 am
@john I don’t know. Somebody here said it is…
We are going for the third hour now. GREAT, this is just GREAT iweb!
February 9th, 2012 1:00 am
@Cody – those committments are based on the promises made by the supplier – absolutely. I’m not impressed by the lack of communication and updates from iWeb. It makes giving an honest answer VERY hard. One wonders just what had to wrong to take up what appears to be a relatively large segment of their network — particularly when redundancy is supposed to be in place.
February 9th, 2012 1:00 am
those smart servers arent so smart ehh
i’m losing $300/hour here becuz of this downtime, i hope iweb give me the next 2 month for free or i will migrate to a more reliable host :
February 9th, 2012 1:00 am
@glb that’s what they said on the live chat like 2.30 hours ago
February 9th, 2012 1:00 am
mouse cut the network cable ? what happens….?
February 9th, 2012 1:00 am
Nicolas, NE is in Canada, it’s what they call the data center that’s about 10 minutes from where I live. Maybe I should drive over there and bring them a new switch? :)
I don’t understand why it’s such downtime if all they need to do is swap out the switch???
February 9th, 2012 1:00 am
Guys at-least give us ETA because we have to answer our clients!
February 9th, 2012 1:00 am
Tres horas fuera y sigo sin poder dormir por favor actualicen como va la recuperación
February 9th, 2012 1:01 am
@Aiman Jalil Sarraf: Very black! problem we need to rest, I worked all day, and when I was preparing to sleep, at 1:00 am I find that everything is offline, would be better if I had not seen.
February 9th, 2012 1:02 am
The hub is also below does not answer the phone or chatting someone who lives in canada …..
el hub tambien esta abajo no contestan el telefono ni el chat alguien que viva en canada…..
February 9th, 2012 1:02 am
whats with all the threats??? do you do that to your car company or dealer?? if you are actually going to move from iWeb for one downtime on a small portion of servers than you are pretty silly
February 9th, 2012 1:02 am
@Cody Colby also feel sorry for you, sorry for all of us.
February 9th, 2012 1:02 am
@Dominic Update Status Thanks
February 9th, 2012 1:02 am
Seriously is very unacceptable from you for don’t have a replacement part ,i have one server contain a community on it and my voice server and few game server and request a excuse from iweb for don’t have all material for repair any material network trouble
February 9th, 2012 1:03 am
@ilya p… LOL smart servers that are not that smart at all
Those definitely lack of it…
@Apoguy, I heard also that softlayer are better… any ideas?
February 9th, 2012 1:03 am
Status of 3 servers in iWeb from last 2.5 hours http://twitpic.com/8hibil
February 9th, 2012 1:03 am
The classic servers are running… only the smart servers network is down. Smart downtime.
February 9th, 2012 1:03 am
i guess for some people losing thousands of dollars and ur business partners trust is “silly”
February 9th, 2012 1:04 am
I’m already 12 cancellations by telephone. Loss to date 15 000 €. We are already designated as a fraud
February 9th, 2012 1:05 am
The “Estimated time of resolution: N/A” indicates there’s no hope of getting this fixed anytime soon.
February 9th, 2012 1:05 am
@Luiz, same here, i was just finishing an movie and – WTF, all servers down?!
First off i got worry about rest, now im getting worried about the customers, since its 4AM and they will wake up soon
February 9th, 2012 1:06 am
This is my update…
Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /en/.
Reason: Error reading from remote server
Apache/2.2.16 (Debian) Server at hub.iweb.com Port 443
February 9th, 2012 1:06 am
ilya p if you are looking for a 100% uptime service forever you should have a backup service setup, there is no way in the world that you can seriously tell me that you are loosing thousands of dollars and knowing you would loose thousands od dollars you do not have backup plans, thats silly
February 9th, 2012 1:06 am
Softlayer are best, but they don’t give much bandwidth. I just shifted to iWeb.com for 20TB bandwidth… but guys try to understand machines do fail. However iWeb should be more responsible from now…. they can’t even replace a switch in 3 hours :(
February 9th, 2012 1:06 am
Well, my servers are back up. Thank you. Still waiting on a clients servers to finish out my night load of work before I get to fall asleep. :) My coffee is getting cold – 3 more cups. :)
February 9th, 2012 1:06 am
a pero para cobrar, ahi si son bien puntuales.
February 9th, 2012 1:07 am
@John Softlayers are BETTER HAN IWEB but they so expensive service….
February 9th, 2012 1:07 am
@Aiman Jalil Sarraf , só agora vi que você é brasileiro? rs
February 9th, 2012 1:07 am
I just moved to semoweb.com better server thus far
February 9th, 2012 1:07 am
Hola ya arreglaron su kiosko :D ya no se si reirme o llorar…. van mas de dos horas.
February 9th, 2012 1:08 am
OMG!!!!…Lots of phone calls…Ringing my Phone……Website not open….
February 9th, 2012 1:08 am
Hello
Virtual console.. OK.. but because LAN is OK.. the problem is WAN.
The servers are OK. Here is 3:07 am.. i hope this fixed in few hours..
I have 2 classic servers (ON) and 1 smart (DOWN)
Regards
Fabian
February 9th, 2012 1:08 am
@John I really don’t know about others. I’ve been with iweb for like 5 years now. And this isn’t the first issue. More like the 100th. Once I got like 3 month free for a similar downtime.
February 9th, 2012 1:10 am
Yet again iWeb can’t provide an ETA for resolving an outage…
February 9th, 2012 1:10 am
@Luiz, sim, por isso falei que a coisa tava preta, haha :P
February 9th, 2012 1:10 am
Some times it is working for few minutes and sometimes it is ofline. this needs to be fixed ASAP
February 9th, 2012 1:10 am
El “tiempo estimado de resolución: N / A” indica que no hay esperanza de que lo solucionen en el corto plazo.
February 9th, 2012 1:11 am
@Dominic G. how long will have a solution, and spent about two hours, why not update the blog, they are doing now to solve the problem?
February 9th, 2012 1:11 am
@mary… jmmm could be… but if you wanna get something with 100% uptime then I rather to pay a little bit more and have everything up and running and not interrupting my sleepy night… Damn I hate this!!!
How is it possible that they cannot switch the switch????? And if they did already, do they know how to configure that? or they just plug that expecting to be configure by it self magically?
February 9th, 2012 1:12 am
Hoooo My GOd i want to cry
February 9th, 2012 1:13 am
@Aiman Jalil Sarraf to lhe seguindo no twitter.
February 9th, 2012 1:13 am
1 – 2 – iweb viene por ti 3 – 4 me paso a softlayer 5 – 6 me contestan el chat 7 – 8 …..
February 9th, 2012 1:13 am
I lost $400-800 so far becuz of this downtime, way to go iweb
February 9th, 2012 1:14 am
@Ludwing
I also want to cry
February 9th, 2012 1:17 am
@lol This is worst than freddy!!!!
Yet they dont do their 100% uptime but they charge you ONTIME!!!!
February 9th, 2012 1:17 am
It’s down for 3 hours almost. I have $1000 orders missing……
February 9th, 2012 1:17 am
Lost over $240 of my advertising budget way to go.
February 9th, 2012 1:18 am
Jonathan B.: There is currently a network issue near the location of your server that makes that it can be possible that your server is not currently reachable. We do not have an ETA for a resolution, but we are working urgently to fix the issue since we understand the emergency to fix the problem.
Jonathan B.: All updates will be posted in our blog, blog.iweb.com.
February 9th, 2012 1:19 am
Outages suck, but for those loosing 800+ in 2 hours, maybe you should be looking at some redundancy.
After all if you are earning $400 an hour.. then that is plenty enough for a couple of racks around the place
Kingsley
February 9th, 2012 1:19 am
ETAAAAAAAAAAAAAAA!!! GIVE US A DAMN ETAAAAAAAAAAAAAAAAAA!!!
February 9th, 2012 1:20 am
Vou durmir, não aguento mais esperar.
I sleep, I can not stand to wait.
Je dors, je ne peux pas supporter d’attendre.
February 9th, 2012 1:20 am
ssh works but if offline
February 9th, 2012 1:21 am
1 – 2 servers up and flew | 3 – 4 it came back for more | 5 – 6 time for a fix | 7 -8 Stay up late | 9 – 10 servers gone again
**Have to love nightmare on elm street.
February 9th, 2012 1:21 am
Thank You kingsley :)))) exactly my point, if you are actually making thousands of dollars per hour than maybe you should have hired a good IT advisor who would have told you to have multiple geolocations silly cow
February 9th, 2012 1:21 am
Unfortunately, I cannot provide to you that kind of information since our network team is still making verifications to make sure we will come to a resolution rapidly, but we cannot provide to you an ETA for the moment. If we are able to proceed one, we will post it in our blog.
February 9th, 2012 1:24 am
Estimated time of resolution: N/A >>>>>>This is where iWeb fails
See this outage can be tolerated if you provide an ETA
February 9th, 2012 1:26 am
@Sathyavrathan PK Agree!
February 9th, 2012 1:27 am
I just wondering why my post comment here was erased, I only said “My smart server is down and a couple of minute online again after one minute then down again” :(
February 9th, 2012 1:29 am
Nick P.: Maximum I would say 5 hours and less
February 9th, 2012 1:29 am
our website was online for just 4-5 minutes and went down. More than 2 hours. It is unnerving
February 9th, 2012 1:31 am
Does anyone have any idea when it will be fixed?
February 9th, 2012 1:31 am
how do we run the business, if this is the case. we dont understand. please update us about the status
February 9th, 2012 1:32 am
Ours is down as well. and not knowing that this is a general network issue, just raised a ticket asking iweb to get my server online again. Any idea when this will be resolved?
February 9th, 2012 1:33 am
@krish it’s been down for 3.30 hours now. No ETA, nothing.
February 9th, 2012 1:33 am
I never received a noptification! I operate an active forum nd my members started text messaging me at 9:23 CST!
Only smart servers affected, great upggrade. I hate my damn smart servers and am about ready to UPGRADE back to classics, or bail on IWEB altogether!
And, lol for IWEB rep contact username!!! Seems like you REALLY care ab out your customers, don’t ou?
LAUGHING OUT LOUD!!!!!
Talk about an insult!
February 9th, 2012 1:34 am
Those are not even IWEB the ability to estimate a solution to the problem window.
February 9th, 2012 1:34 am
No ETA? 4 hours, 5 hours ? God knows :)
February 9th, 2012 1:36 am
We are down 3 hours already. it’s crazy
February 9th, 2012 1:37 am
I HATE YOU IWEB!
February 9th, 2012 1:37 am
How long will this still take? its now about 2 hour downtime.
February 9th, 2012 1:38 am
3 Damned hours, this is really great, and for ETA now they are updated the status to post a description in one hour, Great Job!!!
February 9th, 2012 1:38 am
We do not have an ETA to provide at this time and I apologize for that. We are now working with Cisco to speed things up a little.
February 9th, 2012 1:40 am
We are not a smart server customer and yet got affected!!!
I no longer even see my server under the hub control panel!!!???
ETA?
February 9th, 2012 1:40 am
Did anybody else understand lol’s last post, or was it absolute jibberish to the rest of you too?
February 9th, 2012 1:40 am
Thank you for the update iWeb. Please keep them coming a little faster. I think many of us here are just tired and nervous and really need reassurance.
Thanks.
February 9th, 2012 1:40 am
@chefsc Please, speed my refound, so i can pay back my customers..
Regards.
February 9th, 2012 1:41 am
Our website is down and its so crucial for us to get it back ..There is no proper way to access the support and the response is so slow .. what kinda service is this !!
February 9th, 2012 1:43 am
Thank you chefsc for the update…
February 9th, 2012 1:44 am
chefsc my prayers are with you :) and tell Cisco they should pay up since they are doing so well financially
February 9th, 2012 1:44 am
Our two smart servers went down. And its already 3 Hours of downtime. This is unacceptable, hundreds of our clients had complaining because of that dOwntime…
February 9th, 2012 1:48 am
it sure takes a long of time for iweb to replace a cisco switch
February 9th, 2012 1:49 am
Yeah, I got an email from a very legit U.S. company promising to match any offer from any other company , and it just may be time to put them to the test!
VERY UNACCEPTABLE!
February 9th, 2012 1:49 am
chefsc it needs to speed up more than a little this is really a critical issue not even major … its red alert, emergency !! And sorry yes now I know NE is in Quebec. But holy cow why no redundancy ? All switches are dead or what ??
February 9th, 2012 1:50 am
A big company such as iWeb must have some fail safe protocol when issue like this happen. as of now we the clients are falling from the sky without a parachute.
February 9th, 2012 1:51 am
my all Smart Servers are unreachable from last 3 Hours. God knows at what time they will start working. Clients are killing me because of unexpected down…
February 9th, 2012 1:51 am
thank you for deleting my comment, I will start migrating to a cloud based service tomorrow
goodbye iweb
February 9th, 2012 1:56 am
Are you deleting our comments critizicing your poor service? It seems you do. Shame on you!!!
February 9th, 2012 1:56 am
So, are you deleting our comments critizicing your poor service? It seems you do. Shame on you!!!
February 9th, 2012 1:56 am
ilya p … let us know which service :) I would love to follow you but I dont even have access to my data ;)
February 9th, 2012 1:57 am
I do not want to mention other company names, but we all know that some of the biggest players offer cloud hosting
February 9th, 2012 1:58 am
iweb deleted my comment when i said how much money i lost so far because of this downtime btw.
censorship ftl
February 9th, 2012 1:58 am
It was much much worse with hostican, fwiw. One time my servers there were down for 2 days, and there was almost no way to contact them.
Just hope service is up before the open tomorrow
February 9th, 2012 1:58 am
i follow to
February 9th, 2012 1:58 am
Continues:
Me: no answer?
Richard S.: some customers are able to access the customer hub right now.
Me: that’s right, some
Me: how come you don’t have replacements? or redundancy?
Me: aren’t you the big company you claim? no such big company will have this kind of issue for 4 hours!
Richard S.: rest assured everyhthing possible is being done right now to get the situation back to normal as fast as possible.
February 9th, 2012 1:58 am
3hrs+ down time..unacceptable….
February 9th, 2012 1:59 am
I can’t imagine they are concerned with deleting posts. More likely their comment system isn’t keeping up.
February 9th, 2012 1:59 am
4 years with IWEB now, and in the last year or so they’ve just kept getting steadily worse!
Looks like this might just be the right time to give my business back to The Planet! Or what’s left of my business after this fiasco!
Great way to take care of your loyal customers IWEB! Huge thumbs down!
February 9th, 2012 1:59 am
AND, he closed the chat!
February 9th, 2012 2:00 am
Our site has been down for over 3 hours and its morning time here. This is the highest traffic time for us and thanks to iWeb we are losing revenue on a per second basis.
This is the second incident since I got hosting with them.
Looking into alternatives now.
February 9th, 2012 2:00 am
rest assured is their reps’ moto now
February 9th, 2012 2:00 am
very bad my all services are down ….
February 9th, 2012 2:00 am
any update more how much time shall be back to normal. clients are worrying a lot to us.
February 9th, 2012 2:00 am
why excuse me but I CANNOT rest while i’m losing money by the hour
February 9th, 2012 2:01 am
Nathan, they deleted my post.
I saw it and then it was GONE
February 9th, 2012 2:01 am
any updates
February 9th, 2012 2:02 am
in communist USSR the web hosts you!
February 9th, 2012 2:03 am
Yup, they are deleting comments. All their staff in the “office” cannot do anything as they aren’t in that datacenter. Instead of providing updates they are covering their a***s
February 9th, 2012 2:03 am
http://www.youtube.com/watch?v=dQw4w9WgXcQ asi me siento cada que doy refresh
February 9th, 2012 2:04 am
IWeb whats going on? its really UNACCEPTABLE! If you could give us the ETA, then I think we could calm down!
February 9th, 2012 2:04 am
any time frame???? my all clients wants the timeframe.. pls provide us so atleast we can update them by when it will be up!!!
thanks
February 9th, 2012 2:04 am
Another iWeb rep update request.
February 9th, 2012 2:05 am
My 2 comments were missing I thought that was accidental, but NO
I will also go with cloud based service for one of my 3 servers, you can count on it, for us our business is critical.
what a poor poor service iWeb
February 9th, 2012 2:06 am
they dont even bother to answer outage tickets, i filed mine 3 hours ago. no reply.
February 9th, 2012 2:07 am
RT “Our site has been down for over 3 hours and its morning time here. This is the highest traffic time for us and thanks to iWeb we are losing revenue on a per second basis.
This is the second incident since I got hosting with them.
Looking into alternatives now”
February 9th, 2012 2:07 am
iweb.com works fine though. I have to wonder how long the outage would have lasted if it was their sit that was down.
I bet it would have been far less than the 3 1/2 hours everyone else’s servers have been down now!
February 9th, 2012 2:08 am
you do realize that this is a wordpress site right, and comments are probably managed by an auto filter
Sathyavrathan PK you have said plenty of stuff and they have not been deleted so i would not think there is a person deleting stuff
February 9th, 2012 2:09 am
My service was be fana from kalle sob sa at 8:0 akhe too roohetoon ba in servicetoon.
service nefle edare ma better from in service shoma, while water ghat mishe 1 aftabeh backup dare.
nemidoonam may be shoma ham `AHmadinejadi` shodin.
hey migim in neflaro ra nadin oonja… az ma goftan! khod danid
The best regards with foshaye khafans.
February 9th, 2012 2:09 am
5AM, 3 hours of downtime and counting..
February 9th, 2012 2:10 am
me shut doun
February 9th, 2012 2:10 am
@Mark their site never goes down. While ours go down every month, at least for some minutes.
February 9th, 2012 2:11 am
vache you just licking some behind
straight up
February 9th, 2012 2:12 am
Yeah, the are deleting. I did a post and, half a minute later, it was gone. No coincidence
February 9th, 2012 2:13 am
but Vache says they arent, and he says theyre the best host in the whole wide world!!
February 9th, 2012 2:14 am
I guess he’s full of something
February 9th, 2012 2:14 am
ok how about you repost it lol its called back button than click submit again, or just copy before you submit
February 9th, 2012 2:15 am
I LOST OVER A THOUSAND DOLLARS SO FAR BECAUSE OF THIS OUTAGE
MY BUSINESS PARTNERS AND BUSINESS ASSOCIATES ARE TELLING ME TO MIGRATE TO CLOUD TOMORROW
(if I can access my data)
February 9th, 2012 2:16 am
looks like no body is working on these issues at iweb or iweb.com
February 9th, 2012 2:16 am
Apoguy, think about what that says! We’re nothing but $ signs to them, while their website is what generates our $ signs.
I had classic servers that NEVER went down in 3 years, my smart servers require rebooting at least every other week now.
And Tech Support is almost worthless these days. It took them over a week to CORRECTLY configure the reverse DNS on a new server I leased
February 9th, 2012 2:18 am
Arron I can confirm I am losing too
February 9th, 2012 2:18 am
how many iweb techies does it take to replace a cisco switch?
February 9th, 2012 2:19 am
none, becuz they aren’t doing it!
February 9th, 2012 2:19 am
Quite crazy that they won’t update us anymore. Hopefully this means they’re all busy working on the issue!
February 9th, 2012 2:20 am
they’re all busy getting their beauty sleeps, while we sit on needles
February 9th, 2012 2:20 am
All of them, and that’s still not enough. Other companies probably 1 person and 10 minutes!
February 9th, 2012 2:21 am
We are still actively working on the problem and are doing everything we can to put servers back online as fast as possible.
February 9th, 2012 2:22 am
We can start to pray now?
February 9th, 2012 2:22 am
@ilya p: Just so you know, no comments are being deleted and your comment must have been catched by the spam filter.
February 9th, 2012 2:23 am
Unlucky ‘everything’ is not enough
February 9th, 2012 2:23 am
fast is a relative term
February 9th, 2012 2:23 am
Activley working on replacing a switch for 4 hours? Sorry I dont buy it!
February 9th, 2012 2:23 am
Well, I sure hope there’s a damn good reason for this.
My suggestions for those losing lots of money:
- Move to a cloud solution asap, lots can deploy instantly
- Set up for redundancy in the future
If that’s not possible, try not to lose your mind. There’s not much anyone can do from our end…
February 9th, 2012 2:23 am
3 hours 50 minutes – we are losing all our controls- 150+ critical customer websites from different regions & 100+ development websites…all down.. I am unable count the loss occurs to us at this time…. USDs per seconds.
@vache asatryan – May be you are right
February 9th, 2012 2:23 am
thanks for clearing that up chef
February 9th, 2012 2:23 am
all iweb team are seems to sleeping….
February 9th, 2012 2:24 am
just so you know, my company (which I own) is going to exhibit @ ad:tech.
internet marketing is a small industry, and getting a bad name is quite easy
February 9th, 2012 2:24 am
Neither do I!
February 9th, 2012 2:25 am
I am not even mentioning the 5 hours down time that was caused by iweb techies a few weeks ago when they rebooted one of my servers while I was sleeping
February 9th, 2012 2:27 am
The person in live chat told me that he doesn’t know what the problem is. (Then he added a sorry at the end.) I think that we deserve some communication on the issue with our servers.
February 9th, 2012 2:28 am
May be they are sleeping as we are chatting here
February 9th, 2012 2:28 am
please give u how status update. we need to know it badly!
February 9th, 2012 2:28 am
I demand that you give us specific details of what’s happening!
February 9th, 2012 2:29 am
The iWeb guys must hide something, since they deleted my comments more times.
February 9th, 2012 2:29 am
it’s been over an hour. Need update, need ETA! What kind of hosting firm does this?
February 9th, 2012 2:29 am
I have been patient so far, but I think this unplanned outage will be the straw that’s gonna break the camels back
February 9th, 2012 2:30 am
True, it has been nearly 4 hours of downtime for my 120+ clients’ websites and email.
But I’m going to attempt to focus my energy on a positive outcome. I feel like it will all be fine soon.
I must say that iWeb has been reliable for the entire year I’ve been with them, although there was one other time when our servers were down.
Here’s to hoping that things will turn around quickly…
Keeping positive,
-RC
February 9th, 2012 2:31 am
@RC
I am feeling the same way to an extent. I just wish we could at least be updated, you know what I mean? Reassurance of that.
February 9th, 2012 2:32 am
I agree 100% with Nathan.
We can´t do anything at our end. i think all of us are mad with this.. and our business can be affected, etc.
But, everyone that works in internet knows this things can happens.. we must to trust they are working on it to fix it asap. Is not good for Iweb neither this situation…
Some updates could be good :)
Regards
Fabian
February 9th, 2012 2:33 am
We who work in the internet know how important redundancy is, which in this case seems like a non-existent feature to ask for.
February 9th, 2012 2:36 am
Well, the latest update that was 1:10 ago was just a lie to calm us down. WHERE IS OUR DAMN UPDATE?
February 9th, 2012 2:36 am
@rc: Thanks for the positive thoughts.
February 9th, 2012 2:37 am
Our network / IT team is on-site and working to bring the network back for all clients affected. We are aware that the downtime is exceeding expectations and we apologize for that . Thank you all for your patience and understanding.
February 9th, 2012 2:38 am
i think they are not working on issue . may be they are waiting for sysadmin
February 9th, 2012 2:38 am
Can we please get an update along with your thanks for positive thoughts? You’d get a lot of positive thoughts if you’d let us know the truth about this issue.
February 9th, 2012 2:39 am
sabemos que estan trabajando, pero exijimos detalles ESPECIFICOS de que esta sucediendo por favor, digan si requerimos de cerrar los ojos un poco o si tendremos que tomarnos varias jarras de cafe.
February 9th, 2012 2:39 am
This is simply CRAZY… I have 3 Smart servers, sites with over 3mill views a month and ongoing income that is lost… what the heck and no eta? Really?
February 9th, 2012 2:40 am
@chaudhry
I wish they could at least tell us that so we know! :P
February 9th, 2012 2:41 am
One of mine UP
February 9th, 2012 2:41 am
i am really upset
February 9th, 2012 2:41 am
Was about to order 2-3 more to keep up with growth and traffic… think I might look for a new host though if there is not a strong explanation and assurances that steps are being taken to prevent this in future
February 9th, 2012 2:41 am
my server is back up, i hope it stays up this time!!!!
February 9th, 2012 2:41 am
i have host my server from last 6 years every time there is no one avaliable for looking the issues.
February 9th, 2012 2:42 am
my classic servers are up but smart servers are down
February 9th, 2012 2:44 am
My smart servers are up
February 9th, 2012 2:44 am
Please update the status……..
February 9th, 2012 2:44 am
if my main servers are down then i will ……..
February 9th, 2012 2:45 am
@Daniel :
One of your servers are up now ? smart server in NE ?
February 9th, 2012 2:45 am
Our smart 1 is now up but the other one is not yet! hope both are now back to normal…
February 9th, 2012 2:45 am
Thanks iweb team… our server is up, and all the services are running OK….
February 9th, 2012 2:46 am
Mine still down since 1 AM… soon for 5 hours…
February 9th, 2012 2:47 am
It’s all my fault.
Sorry guys.
I just upgraded my Pentium 2 from a 28.8K dial up modem to a 56K and I’m pretty sure I crashed the server.
Here was the latest report from my command prompt:
?> loading memory… 64KB OK
?> initializing storage… 20MB OK
?> load a:/spaceinvaders.exe
?> run
Again, I apologize for any inconveniences I may have caused. I think 56K is waaaaaay too much for the server to handle right now, so I’m just going to revert to the fax machine for all my business needs from this point forward.
If that doesn’t work, then smoke signals should prove themselves valuable. Especially for e-commerce.
Sincerely,
Dr. Sarcastic Edmonston III, Jr.
February 9th, 2012 2:47 am
I received this message for the 5th time:
***** Nagios *****
Notification Type: PROBLEM
Host: xxxxxxxx
State: DOWN
Address: xxxxxxx
Info: FPING CRITICAL – 184.107.209.202 (loss=100% )
Date/Time: Thu Feb 9 02:45:19 EST 2012
February 9th, 2012 2:47 am
My servers been up – I’m just waiting on a design clients servers to be up so I can finish his design tonight as promised! (now morning) — chicken fried rice on the skillet and coffee in hand. Been up this long with the issue might as well hang out for the extent. :)
February 9th, 2012 2:47 am
its up………. how much time?
February 9th, 2012 2:48 am
i dont have 2 servers down anymore, now i have 3..
February 9th, 2012 2:48 am
my server is Up now chk your’s
February 9th, 2012 2:48 am
Esperando por el otro… Transfiriendo sitios del que ya esta arriba a otro proveedor
February 9th, 2012 2:48 am
Who will pay for my loss? iweb I need an answer from you….
February 9th, 2012 2:48 am
This just came:
Tonight at 10:30 We had a major network outage on our distribution
switch on the NE datacenter. Therefore all the servers with their ID
starting by NE are now unreachable.
We took immediate measures to solve this situation as soon as possible.
We are working hard on retablishing the connectivity asap.
Thank you very much for your comprehension and patience.
February 9th, 2012 2:49 am
Mi segundo Smart ya está arriba, y running out
February 9th, 2012 2:49 am
Some sites are up, some aren’t for me. All hosted on Smart servers….
February 9th, 2012 2:49 am
We have 2 smarts servers online of 4.
We have hop about this and the server will be back online soon.
TY iweb for the help, any day, any time.
TY
February 9th, 2012 2:50 am
I hate you guys with servers up :)
February 9th, 2012 2:51 am
Just now I know all my server is down. They didn’t inform about this via email.
February 9th, 2012 2:52 am
Who will pay for my loss?
February 9th, 2012 2:52 am
according to what i see via Virtual Console, some sites on my server are opening. I think its a location issue, cuz here nothing opens :)
February 9th, 2012 2:53 am
will iweb refund us?
February 9th, 2012 2:55 am
Mine is up now
February 9th, 2012 2:55 am
My server is still down its been more then 12 hours.. please fix this issue soon guys….
February 9th, 2012 2:55 am
one server up other 4 down still……………..
February 9th, 2012 2:57 am
6AM, 4 Hours of downtime, and customers starting to ask for hes data files to change for other business
February 9th, 2012 2:58 am
I thought that by outsourcing we will have peace a of mind. And iWeb’s data center implements fault tolerance in its infrastructure. This should not be happening if it is true.
The network is down for more than 4 hours. Is this what you call ROCK SOLID RELIABILITY for Smart Server???
And there is no ETA!!! Who now NEEDS AN EXPERT ADVICE???
February 9th, 2012 3:00 am
I’m inside the virtual console. external/internal traffic still not available for my box. Hope the issue can be resolved the soonest.
February 9th, 2012 3:00 am
@EdP EXCELLENT
February 9th, 2012 3:01 am
Our two smart servers are starting with NE, but 1 is up another one still down
February 9th, 2012 3:01 am
At least in the update they’re saying a description of all this within the hour! First time frame for anything!
February 9th, 2012 3:02 am
Guys, I believe I’m probably going to have my attorney file a class action lawsuit against IWEB if this issue is not fixed in the next 30 minutes. Tjhis is clear and willful negligence in not reapairing the issue ASAP and I don’t care what their terms of service or disclaimers state, at this point THEY ARE LIABLE!
If you want to be included email me at: iwebsuit@gmail.com
February 9th, 2012 3:02 am
Bad, very bad… been down all day…….. Busiest time of the year this month and word will spread…. Guarantee I’ll lose customers from this
February 9th, 2012 3:04 am
RT Mark:
Guys, I believe I’m probably going to have my attorney file a class action lawsuit against IWEB if this issue is not fixed in the next 30 minutes. Tjhis is clear and willful negligence in not reapairing the issue ASAP and I don’t care what their terms of service or disclaimers state, at this point THEY ARE LIABLE!
If you want to be included email me at: iwebsuit@gmail.com
February 9th, 2012 3:09 am
I’m sorry, did you marked this issue as RESOLVED???????
February 9th, 2012 3:09 am
You are not up and running! my website doesn’t work!
February 9th, 2012 3:10 am
I go for a coffe cup and pry to God.
February 9th, 2012 3:11 am
“Web guarantees 100% network uptime for all subscribers of a solution which includes a network connection. During one month, a complete network outages shall never occur. If a network outage should happen, iWeb will compensate its clients with a credit equivalent to one day of service for the first 15 minutes of unavailability and a credit of one day of service for each of the following hours. The credit can be claimed up to the monthly amount paid for the service. Unavailability is defined by failed PING commands to the IP address of the server hosting your web site. This unavailability must be directly caused by problems in the connection linking iWeb Technologies Inc. to the Internet and must be verifiable from multiple external Internet hosts.”
So what do we get? 5 days of service so far? That’s terrible.
February 9th, 2012 3:11 am
“Update 2012-02-09 2:50 AM EDT: The Network is now fully functionnal and all services, except Ping, are up and running so you might temporailiy receive false positive monitoring alerts although all affected Smart Servers are now accessible. The Our network team will investigate the problem and we should be able to post a more complete description of the incident later on today.”
WHAT????
My server is still down!!!
February 9th, 2012 3:12 am
Well, ONE site on my server is accessible. The rest are not.
February 9th, 2012 3:12 am
WTF IS HAPPENING? THIS IS NOT RESOLVED, ARE YOU JOKING?!
February 9th, 2012 3:12 am
Our server is still not up, not just pings can;t ssh in nor access web pages.
February 9th, 2012 3:13 am
Very bad news again :( 3rd time down again
February 9th, 2012 3:14 am
NOW I WILL JOIN ON THIS:
Guys, I believe I’m probably going to have my attorney file a class action lawsuit against IWEB if this issue is not fixed in the next 30 minutes. Tjhis is clear and willful negligence in not reapairing the issue ASAP and I don’t care what their terms of service or disclaimers state, at this point THEY ARE LIABLE!
If you want to be included email me at: iwebsuit@gmail.com
February 9th, 2012 3:14 am
Still down How much time More !! we Loss Buyers !!
February 9th, 2012 3:14 am
Resolved to the down position.
February 9th, 2012 3:14 am
My 3 smart servers seem to be back up now, I just hope they don’t go down again, lets wait and see.
February 9th, 2012 3:14 am
Really now? MY SERVER are still dead!!!!!!!!!!!!!!!
THINK AGAIN IWEB!!!
Or is it just that my threat of a lwasuit promtpted you to lie?
GRAT EVIDENCE OF DEEITFUL BUSINESS PRACTICES THOUGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
February 9th, 2012 3:15 am
My server is still down
February 9th, 2012 3:15 am
server vise-able but doesn’t not work
February 9th, 2012 3:15 am
btw guys, Ive heard good things about vps.net – I have a couple more sites coming online and was going to get another 2-3 smart servers from iweb to load balance, but maybe this is better, heard great things: http://vps.net/product/cloud-servers/
February 9th, 2012 3:15 am
Still down!!!! Come on!!!!!!
February 9th, 2012 3:15 am
still not resolved
February 9th, 2012 3:16 am
server still down!
February 9th, 2012 3:16 am
Hi,
6 of our smart servers are still down we have tried whm / ssh / web but 6 of our servers are still not working.
February 9th, 2012 3:16 am
very bad server i hate iweb server
February 9th, 2012 3:17 am
Same here on the down time.
@aiman Jalil Sarraf, unfortantly you cant sue iWeb. The second you agreeded to there terms the only thing they are liable for is upholding the SLA
February 9th, 2012 3:17 am
Still down and nothing is working
February 9th, 2012 3:17 am
Server UP!!!! I WANNA CRY!
February 9th, 2012 3:19 am
My server is still unreachable at all. Please resolve soon!
February 9th, 2012 3:19 am
my site is already running…thanks a bunch iweb team…:)
February 9th, 2012 3:20 am
None of my sites on the server are resolving and I cannot access even via IP addresses directly, and how come you can say “All services are up and running”. However I can access my CPanel. Strange
February 9th, 2012 3:20 am
Still down, it is not resolved. What is going on???
February 9th, 2012 3:20 am
I am still down! Tech says no ETA. Going to be one interesting morning for me. The promise of 100% uptime is not valid with iWeb anymore!
February 9th, 2012 3:20 am
Mine has been up, then down, then up, then down … yo-yo springs to mind
February 9th, 2012 3:21 am
iweb m asking 4 u my lose 5000$ ans me wht u do now sad
February 9th, 2012 3:21 am
Still get difficult connection on our servers !!
Why something like this should happened.
We want answers…ASAP.
February 9th, 2012 3:21 am
@jUSTIN, wrong! willful negligence negates claims of non liability! At this point IWEB has shown negligence in stating the issue and not repairing it in a timely fashion!
February 9th, 2012 3:22 am
My server is still down. Please resolve
February 9th, 2012 3:22 am
some of my sites work, some dont. what could this be? lol.
February 9th, 2012 3:23 am
Might I add to an issue that still seems not to be working for me?
February 9th, 2012 3:23 am
Thanks for your patience everybody! Iam told that the situation is under control but that a minority of clients may still experience connectivity issues. Please let us know if it is ok from your side.
February 9th, 2012 3:23 am
No se resuelven las dns
February 9th, 2012 3:24 am
@Justin B.
We gonna see, since when iWeb fails with:
- no respect for their customers
- set a problem as solved knowing that has not been resolved
- have no preparation for possible problems
- does not guarantee redundancy
- LIE ensuring that it can not meet
February 9th, 2012 3:26 am
For those still having problems please mention your server ID on our live chat and an agent will do specific verifications
February 9th, 2012 3:26 am
@Stéphane Jose NE-T006-460 still down
February 9th, 2012 3:26 am
My server’s main IP address is accessible. The others are not.
February 9th, 2012 3:27 am
@stephane my server is still down please check and bring it up
February 9th, 2012 3:28 am
Still DONW!!!!
February 9th, 2012 3:28 am
sites don’t load
February 9th, 2012 3:28 am
Hi Stéphane Jose .
My websites sometime opens, sometime not. Domains under the same domain open, some not.
I think there is a DNS issue or something
I am from Portugal
February 9th, 2012 3:28 am
Aiman Jalil Sarraf status is not set to solved but a majority of servers is now accessible. What is your server ID?
February 9th, 2012 3:29 am
@Stéphane Jose
What clients are up?
And you say a minority are down…
This is the same POOR response types you gave when your network was down last year from the fire.
Responses like yours are false and unprofessional.
IS ANYONE UP NOW – WE ARE NOT AND NEITHER ARE 4 OTHER iWEB CLIENTS i AM CHATTING WITH NOW?
February 9th, 2012 3:29 am
@Stephane until all sites on servers are operational, I do not consider the issue resolved. So far out of 6 or 7 sites tested, only 1 is responding. Very, very poor.
February 9th, 2012 3:29 am
My server NE-T008-400 is still down!!!
February 9th, 2012 3:29 am
@Stéphane Jose NE-T104-050 still down
February 9th, 2012 3:29 am
@Stephane
NE-T095-160
February 9th, 2012 3:30 am
server NE-T023-170 with issues. Sometime it opens sometimes it doesnt. Dns issues maybe?
February 9th, 2012 3:30 am
My server NE-T012-030 still down :(
February 9th, 2012 3:30 am
NE-T078-190 Still down!
February 9th, 2012 3:30 am
NE-T006-230 and NE-T028-290.
Both still down and have been down for mover 5 hours now!
February 9th, 2012 3:31 am
my server is: NE-T027-070 and still down @Stéphane Jose
February 9th, 2012 3:31 am
this is my Server ID
NE-T048-270
February 9th, 2012 3:32 am
NE-T074-540 is down
February 9th, 2012 3:32 am
DNS problems in my two sMARTS
February 9th, 2012 3:32 am
NE-T057-050
NE-T013-270
are still down!!!
February 9th, 2012 3:33 am
NE-T028-140 is Accessible via IP but not with domains…
February 9th, 2012 3:33 am
@Stephane
NE-T108-050
NE-T027-370
NE-T053-270
cPanel working, Websites not (DNS)
Hope i receive a full 30days money back on 24hours too.
February 9th, 2012 3:33 am
NE-T071-320 still down!
February 9th, 2012 3:34 am
on my server DNS problems too… some accounts resolve.. some accounts not….
DNS problems..
February 9th, 2012 3:34 am
And Live Chat is not answering either.
February 9th, 2012 3:35 am
NE-T017-310
Down. Can login through virtual terminal.
Cannot ping google.com from the server
February 9th, 2012 3:35 am
NE-T036-030 DOWN
February 9th, 2012 3:36 am
most of my ip addresses arent routed properly! they do not point to my server. this is very bad.
February 9th, 2012 3:36 am
mine is
NE-T056-190
still not working.
February 9th, 2012 3:36 am
Esta web no esta accesible
February 9th, 2012 3:36 am
NE-T023-100 mine is down
February 9th, 2012 3:37 am
NE-T037-190 is Down (not even visible in panel)
February 9th, 2012 3:37 am
still can’t access websites on NE-T007-090 via https … ssh works.
February 9th, 2012 3:37 am
Minority down my ass.
February 9th, 2012 3:37 am
You know, I don’t think anyone’s server is up correctly. Perhaps we should all stop posting our id’s :P
February 9th, 2012 3:37 am
same here main server ip is accesible (i can enter whm) other ips not which including dns so my websites are still down
February 9th, 2012 3:37 am
Seems like another lie from IWEB! Is anybodys server(s) up and running?
February 9th, 2012 3:37 am
NE-T038-380 – not working
February 9th, 2012 3:38 am
NE-T008-400 is full inaccessible
February 9th, 2012 3:39 am
As mentionned in the blog post Ping has been temporaily deactivated so do not ping your server to test if it is up. Alternatively you can do a portscan (nmap) to test all other port or services on your server.
February 9th, 2012 3:39 am
only ssh works on NE-T023-170
February 9th, 2012 3:40 am
only ssh works on NE-T023-170
Nothing opens via browser….
February 9th, 2012 3:40 am
FYI: @Cody Cody – @ Stéphane Jose requested the “minority” of those still down to post your server ID.
February 9th, 2012 3:40 am
@Stéphane . Nothing works here, only SSH works. Sites wont open: NE-T023-170
February 9th, 2012 3:40 am
NE-T073-340 is still down…. not holding my breath as I personally know of 8 other iweb clients who are still down as well that I am chatting with now over skype.
February 9th, 2012 3:41 am
I’ve received some mail from my servers, but DNS and HTTP are still failing.
February 9th, 2012 3:41 am
@Stéphane Jose NE-T006-460 is not accessible via SSH nor http, not using pings to ascertain wheter its up or not.
February 9th, 2012 3:42 am
Live Chat is not responding….
February 9th, 2012 3:43 am
true ozgur. lol
February 9th, 2012 3:43 am
NE-T037-150
still down…
February 9th, 2012 3:43 am
@Özgür Akman you mean hiding
February 9th, 2012 3:44 am
i host some websites on dedicated ip so when i tipe ip in the browser there was no resposnse t 184.107.166.1xx
February 9th, 2012 3:44 am
Can’t login to mail still…. this is getting strange. Also with the DNS issues.
NE-T081-460
February 9th, 2012 3:44 am
They better not.. Loosing money & clients every second…
February 9th, 2012 3:44 am
@Stephane
NE-T071-520
NE-T040-390
still not working.
February 9th, 2012 3:45 am
still can’t access NE-T049-240
February 9th, 2012 3:45 am
IWeb promises 100% uptime & this has ruined my expectation!
February 9th, 2012 3:45 am
NE-T023-170 with problems
February 9th, 2012 3:45 am
NE-T006-090 – not working
February 9th, 2012 3:46 am
Yes!! Its up!.
j/k.
Still down. :(
February 9th, 2012 3:46 am
my server is NE-T027-070 please help!
February 9th, 2012 3:46 am
Carlos port 80 seems to respond. Whats the url?
February 9th, 2012 3:46 am
@patrick. not a good one :-(
February 9th, 2012 3:46 am
My server is back up, thank you guys!
February 9th, 2012 3:48 am
I hear you @ Özgür Akman I am in Thailand and it is 15:46 mid afternoon here…
The last time it was because of a fire near the data center and we received ZERO COMPENSATION from iWeb.
I hope this time they HONOR their terms… without clients having to beg…
February 9th, 2012 3:49 am
I have only one ip instead of 10 on my server :
February 9th, 2012 3:49 am
NE-T036-030 still down
February 9th, 2012 3:50 am
Mario, you’re welcome!
February 9th, 2012 3:51 am
NE-T028-140 still down
February 9th, 2012 3:51 am
5 Gr8 hours, two of our servers are back online. But still NE-T071-340 is not accessible
February 9th, 2012 3:52 am
still losing money
February 9th, 2012 3:52 am
NE-T038-040 & NE-T023-020 are down for more than 5 hours. You guys are just killing our small business! :(
February 9th, 2012 3:52 am
NE-T038-380 – Stephane Joe.
ours is still down is 5 websites on it
February 9th, 2012 3:52 am
for whoever uses more than 1 ip on a server, check that your secondary ip’s still work. mine do NOT.
February 9th, 2012 3:52 am
@Stéphane Jose, My server is completely down! NE-T071-320.
I got about 20 phone calls already from my client, I have a portal that is used by my client 24×7.
Is there anyway you could give me a proper ETA?
Thanks,
Matt
PS: I know you are under lots of pressure from various sources, but please do look into preventing something like this in the future. I hope I have my clients with me after this down time.
February 9th, 2012 3:52 am
My Server ID NE-T029-400 is still down
February 9th, 2012 3:52 am
NE-T027-070 still down
February 9th, 2012 3:53 am
NE-T017-310 Still down. (WHM works, but none of the other 15 accounts are working)
Zoho server went down for 8 hours last month, they gave all their clients a week worth of credit back.
February 9th, 2012 3:53 am
Down??
February 9th, 2012 3:55 am
NE-T020-240 server down..
February 9th, 2012 3:55 am
All my 3 smart servers are back down again!!! Come on Guys, this is nuts :(
February 9th, 2012 3:55 am
Great.. had 1 server back up now it is back down :-(
February 9th, 2012 3:55 am
NE-T028-140
Lost WHM access too. All down.
February 9th, 2012 3:55 am
NE-T006-480
February 9th, 2012 3:55 am
It’s down again!!!!!!!!!!!!!!!
February 9th, 2012 3:55 am
I was up now down again
February 9th, 2012 3:56 am
working for 1 minute and is going down again
this is my Server ID
NE-T048-270
February 9th, 2012 3:57 am
Still down NE-T036-030
February 9th, 2012 3:57 am
only domains in main ip work… the domains in the rest of the domains are down… anyone has this issue?
February 9th, 2012 3:58 am
down again
February 9th, 2012 3:58 am
NE-T083-500 Still down
February 9th, 2012 3:59 am
NE-T106-010 and NE-T106-040
Still down
February 9th, 2012 3:59 am
WHM and cpanel down again as well. it’s ridiculous
February 9th, 2012 3:59 am
NE-T044-410
NE-T111-030
February 9th, 2012 3:59 am
Im still waiting, and its 7AM, more customers calling me.
February 9th, 2012 4:00 am
Down again
February 9th, 2012 4:00 am
Mine down again…………………………….
NE-T069-190
February 9th, 2012 4:00 am
down again? whats wrong stephane? i thought it was already running but it keeps on displaying “host not found”…:(
February 9th, 2012 4:00 am
my server NE-T013-120 has just the main ip working, the other 9 arent plz help
February 9th, 2012 4:01 am
NE-T049-240 please resolve this server
February 9th, 2012 4:01 am
NE-T001-070
NE-T069-240
DOWN AGAIN….
February 9th, 2012 4:01 am
Secondary IPs do not seem to be routing properly.
February 9th, 2012 4:01 am
RAV: Yes, I had that issue for 3 smart servers that I manage. But, since 5-10 mins, it seems to have gone back down and I can’t reach any port at all, even on the main IP. :)
February 9th, 2012 4:02 am
WHM not loading anymore.
February 9th, 2012 4:02 am
NE-T074-540 still sadly down
February 9th, 2012 4:02 am
yer mine just went down again too
February 9th, 2012 4:02 am
NE-T028-140 is still down, None of the IPs are working, Live support is not responding, and the support guy of the blog only says thank you…
You’ve gotta be kidding me!
February 9th, 2012 4:02 am
Well, i’m done with iWeb, i will sue this S**T, no one cares about you and your customers, we need to cry for attention to get problem solved by ONE guy.
February 9th, 2012 4:04 am
did you guys replace the cisco with a rosewill switch? cuz it’s sure not behaving well
February 9th, 2012 4:04 am
NE-T046-250 was working but again down now!
February 9th, 2012 4:04 am
Thanks for your messages. We are waiting for a new status update from our network team, Thanks for your patience.
February 9th, 2012 4:04 am
Secondary IPs do not seem to be routing properly.
February 9th, 2012 4:05 am
NE-T078-190 not working!!!
February 9th, 2012 4:05 am
not loading again … but i think that’s good sign that they are working (actualy not very good)
think everyone have problems with secondary ips
February 9th, 2012 4:06 am
NE-T036-030 STILL DOWN X-(
February 9th, 2012 4:06 am
and now my server is down again
February 9th, 2012 4:06 am
The server NE-T039-460 is totally down since a long time ago!
February 9th, 2012 4:06 am
just got a response from iWeb with another “no ETA”!!
February 9th, 2012 4:06 am
NE-T023-430. Please resolve it. Server went down after getting back for 10 minutes. It has been down for around 5 hours now
February 9th, 2012 4:06 am
job well done
next time replace a cisco with a cisco, not a rosewill
shame on you iweb
February 9th, 2012 4:08 am
Stephane, most of us lost our patience hours ago! We want this fixed and we want it fixe3d NOW!!!!!!!!!!!!!!!!!!!!!!
And we don’t want any more LIES from iweb!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
February 9th, 2012 4:08 am
NE-T021-380 also down
February 9th, 2012 4:09 am
Our Smart Servers are still not back. Any idea when?
February 9th, 2012 4:09 am
It’s funny you say that some minority of clients have problems (all of us obviously) and you asking to tell you the servers id in the live chat that you don’t answer
February 9th, 2012 4:09 am
NE-T014-200 down again
February 9th, 2012 4:09 am
Nope, down again. After waiting 20 minutes to get THROUGH to the chat support – all sites are down again.
I am SOOOOOO not happy.
February 9th, 2012 4:09 am
NE-T071-320 down for more than 6 Hrs as of 4:08AM EST! Not looking forward to the phone calls in the morning! :(
February 9th, 2012 4:10 am
Is the domain names not loading correctly along with email services not working correctly still a known issue in this event? I just want to make sure I’m not alone and that it’s being worked out. Confirm that you’re still working on this issue for everyone?
February 9th, 2012 4:12 am
It’s 11:11 AM here, The middle of the f… day.. And please, pretty please, iWeb support, don’t apologize, fix it.
February 9th, 2012 4:12 am
they still got major routing issues
February 9th, 2012 4:12 am
This is very very bad… it is taking you hours and not able to fix it yet?!!…
What a great hosting company!!
February 9th, 2012 4:13 am
What’s the problem, do you guys give me a reason?
February 9th, 2012 4:13 am
Update 2012-02-09 4:10 AM EDT:Network team had to reboot several routers on NE datacenter. Some Smart Servers will be unavailable for a few minutes. Thank you for your patience.
February 9th, 2012 4:15 am
NE-T018-400
February 9th, 2012 4:15 am
@sam yeah… WE HERE THINK THE SAME I do not understand how come they have specialists who can fix our problems but the server still does not work for 6 hours?
February 9th, 2012 4:15 am
NE-T023-320
February 9th, 2012 4:15 am
my site still not responding!!! from last 5hr!!
February 9th, 2012 4:16 am
Your chat is absolutely dead no response for 15 minutes now.
February 9th, 2012 4:16 am
servers down again (not access for ip)
February 9th, 2012 4:16 am
my server: host.pe-lindstrom-104586.tmp is still unreachable.
btw.. since i don’t think iWeb understands “reliability” this would mean if this is your only outage this year; you can’t achieve 4 9’s reliability and you are quickly slipping below 3 9’s
February 9th, 2012 4:16 am
Dear iWeb;
Every time you post an almost meaningless update, a unicorn dies. hope that “few minutes” doesn’t translate to hours…
February 9th, 2012 4:17 am
I have two servers with iWeb.. Probably very far from each others : both are still TOTALLY down
NE-T037-150
NE-T112-030
February 9th, 2012 4:17 am
Server are down again….
Nobody supporting on Chat……i don’t know what the hell is happening.
February 9th, 2012 4:17 am
DUDDEEEEE…GET THIS FIXED ASAP!!!!!! IVE BEEN ON HOLD FOR 40 MINUTES….NO RESPONSE TO EMERGENCY SUPPORT TICKET…WHATS THE USE OF HAVING IT IF NO ONE EVER REPLIES????
February 9th, 2012 4:17 am
NE-T043-400
NE-T041-460
February 9th, 2012 4:18 am
I think your few minutes is too long, it’s already half an hour!!!!!!
February 9th, 2012 4:18 am
online !!! ;-)
February 9th, 2012 4:18 am
Update 2012-02-09 3:30 AM EDT: A minority of clients may still experience some connectivity issues. For those still having problems please mention your server ID on our live chat and an agent will do additional verifications.
THERE’S NO RESPONSE ON LIVE CHAT!!!!
NE-T018-400 is STILL DOWN!
February 9th, 2012 4:18 am
Reboot of iWeb-NE Segment 1 routers is almost complete. Thanks for your patience everyone!
February 9th, 2012 4:19 am
Gary: I prefer they spend their time on fixing it than answering emails
February 9th, 2012 4:20 am
my server is still having connectivity problem. server id = NE-T014-320. No response from outside. Pinging 8.8.8.8 from the server isn’t getting any response either.
February 9th, 2012 4:20 am
Its 1:20 AM here.
Good night.
Please do not forget about our server
NE-T017-310
February 9th, 2012 4:21 am
NE-T043-300 still Down! And Live Chat Not responding!!!!!!!!!!!
February 9th, 2012 4:21 am
what about the secondary IP’s routing?
February 9th, 2012 4:22 am
oh thanks god iWeb, it is up again. Bless my business, it’s time to count the loss!!!!!!
February 9th, 2012 4:22 am
NE-T013-120
STILL HAS NO SECONDARY IP’s ROUTED TO THE SERVER HELP PLEASE IWEB
February 9th, 2012 4:23 am
I have ssh at least now, but that’s it, no smtpd or httpd
February 9th, 2012 4:23 am
NE-T049-150 STILL DOWN :)
February 9th, 2012 4:23 am
my server back to online and then again goes offline.
February 9th, 2012 4:25 am
same here main ip is back up, secondary ips still not working (that includes my dns servers)
February 9th, 2012 4:25 am
any idea on when it will be fixed.
February 9th, 2012 4:25 am
server NE-T014-320.
Ip: 184.107.140.248 / 29
Secondary ips aren’t working. Please help me !!!!!!!!!!!
February 9th, 2012 4:25 am
those new rosewill routers sure take a long a** time to boot
February 9th, 2012 4:26 am
8 of our servers are still down since past 7 hours.
NE-T109-200
NE-T109-370
NE-T082-380
NE-T021-200
NE-T025-330
NE-T109-220
NE-T068-250
NE-T109-380
Our business is almost ruined by iweb.
Thanks and best regards
Faraz Ahmed.
February 9th, 2012 4:26 am
Patience, all will be ok. We have some years with iweb with out problems. This is the first…
February 9th, 2012 4:26 am
NE-T080-190 still down. :(
February 9th, 2012 4:26 am
By the way if i was same situation as @Charly or other ppl spending on ADS or doing luanch. I would be crazy and furious.
February 9th, 2012 4:26 am
From 3 IP’s only one is working, what is going on???? on the phone or chat nobody answers, is anybody there trying to fix this!??!
February 9th, 2012 4:27 am
it will be okey if you didn’t lose large business during this outage, we did
February 9th, 2012 4:27 am
NE-T038-380 (only 1 ip is working which is actually the dormant) the main IP is down
February 9th, 2012 4:27 am
whats up with fixing the secondary ip routng?
February 9th, 2012 4:28 am
I love your comment Özgür Akman. i wonder how many Unicorns have died already since our servers has been down??
February 9th, 2012 4:28 am
@ Oscar Navarro Go Easy Oscar about patience… last year when there was fire near the data center it took 22 hours for our servers to come back up.
For many in this chat it is day time… try telling your clients patience.
February 9th, 2012 4:29 am
Please do not forget about our server NE-T005-120 is down
February 9th, 2012 4:29 am
back to linode i go…
February 9th, 2012 4:30 am
What the hell is happening. I can’t believe it!!!
February 9th, 2012 4:30 am
@ThamDai
It’s a work week. Many of our clients can’t wait 22hrs or close to that.
February 9th, 2012 4:30 am
NE-T013-120
STILL NO SECONDARY IP’s ROUTING
PLZ HELP ****WEB
February 9th, 2012 4:31 am
Server still down… Hurry up guys… It cost us money to both.
February 9th, 2012 4:31 am
I’m Softlayer reseller with 10% off discount and I rejected their cool offer because I wanted to migrate to iWeb. Seriously worst decision of my life. It’s better to pay $100 more to good hosting company keep your reputation secure.!
February 9th, 2012 4:32 am
NE-T006-080. Still down
February 9th, 2012 4:32 am
Server Down after you have resolved the issue – NE-T024-290
February 9th, 2012 4:32 am
Bilal speaker of truths
February 9th, 2012 4:32 am
NE-T073-100
Server still down… Hurry up guys… It cost us money to both.
February 9th, 2012 4:32 am
lost my patience after waiting for hours, if its not fixed within few hours, i wil be back to 1and1
February 9th, 2012 4:32 am
Our business is almost ruined
February 9th, 2012 4:33 am
I’ve managet to reach live chat, explained the problem, got a brief reply; “wait a moment”
@Gary our losses are severe. :)
February 9th, 2012 4:33 am
Thanks for your understanding Oscar! We understand this kind of situation is unpleasant.
Chat and phone support is having a higher level of calls, hence the delay.
All I can say for now is that the network team is hard at work addressing the problem. Please be patient.
February 9th, 2012 4:33 am
this is gonna cost ****web more than its gonna cost me
February 9th, 2012 4:33 am
NE-T001-070
NE-T069-240
DOWN AGAIN….
February 9th, 2012 4:34 am
ANOTHER LIE FROM STEPHANE!!!
A few minute has now come and gone some time ago,, and we arre all still down!!@!!
STOP THE GODDAMN LIES AND GET SOMEBODY TO STEP IN HERE AND BE HONEST WITH US.
YOU’VE LOST ALL CREDIBILITY HERE AND HAVE FED US ONE LIE AFTER ANOTHER STAPHANE!!!!!!!!!!!!!!!!
February 9th, 2012 4:34 am
?éo ?? ???c cái b?n kh?m l?n này. Tao là qu? t? mà tao còn ph?i s? chúng mày ?ó
February 9th, 2012 4:34 am
@ Cody Cody I agree I’m in Thailand and it is 16:42 in the afternoon here… killing me… as i said earlier wait until you try to get the guarantee discount added to your account billing. Its as if they are doing you a favor…
If its a grind this time – well….
February 9th, 2012 4:34 am
Deo do duoc cai bon kham lon nay. Tao la QUA TA ma tao con phai so chung may do
February 9th, 2012 4:35 am
Stephane, you said that the routers are almost done rebooting, did they finish?
February 9th, 2012 4:35 am
I mean it’s 2012 how long does it take to reboot a router? 5 hours?
February 9th, 2012 4:35 am
roberto: only domain in primary ip
roberto: domains in dedicated ip not working
roberto: http://www.tiendaporcelana.es is an example
Jonathan B.: The website seems now to be reachable.
Jonathan B.: Is there anything else I can do for you today?
roberto: its not working for me
roberto: now yes
roberto: everything works now or it will be some issues?
Jonathan B.: We are monitoring to make sure that all will be correcgt.
February 9th, 2012 4:35 am
4:10 a few minutes – its now 4:35 — so what is exactly a few mean to iWeb?
NE-T036-030 STILL DOWN
February 9th, 2012 4:37 am
NE-T081-230 in down for 5 hours :(
February 9th, 2012 4:37 am
lol @Henry, 1and1…really? they are THE worst. This is 1st outage with iWeb, but these things do happen..
February 9th, 2012 4:37 am
You are lucky Roberto, nothing working here
February 9th, 2012 4:38 am
Thats funny uh, cPanel on, WHM on, Webmail on, HTTP off, HTTPS off, SSH off, SMTP/Pop off, DNS off
February 9th, 2012 4:39 am
this is what they said, but everything is working very slooooooowly
February 9th, 2012 4:39 am
WHERE ARE MY SECONDARY IPS????
February 9th, 2012 4:39 am
yep. pretty annoying. The secondary IP issues has a direct impact on our nameservers. No client sites work even if 2 of our 3 servers are online. NE-T024-290 is down. Nameservers on secondary IP’s are also down. its a bust.
February 9th, 2012 4:39 am
@ RYAN – Google iWeb outages and you will see your statement is off…
February 9th, 2012 4:39 am
http://www.tiendaporcelana.es/ is up
February 9th, 2012 4:39 am
How can being down for 7 hours “Ruin” a business?
I have a backup incase our main service goes down. If your service is important to you and this downtime could loose you your business shouldnt you have a back up?
I mean.. It still doesnt get iWeb off the hook for taking this long but having contingencie options is a must in eCommerce.
Complaining also doesnt get the service fixed faster. It just disheartens the people trying to help you.
February 9th, 2012 4:40 am
Why can’t they understand that we all are small business and we earn our reputation after months of hard work.
Then suddenly 6+ hours of downtime and you are finished. Your clients will post bad reviews on forums, they will yell at you and you can’t even provide an explanation to them because iWeb staff is just fooling us.
February 9th, 2012 4:41 am
My chat experience….
gary: why is my server always goign down???
gary: we have not received any response
gary: i just submitted another one….
Nick P.: We will be analysing the situation
gary: you guys keep saying that..can you please let mek now what the problem is now?
gary: with the server?
gary: this is not related to the network outage right?
gary: hello?
Nick P.: As mentioned in our blog, a minority of customers may get some network issues on their Smart Servers. We suggest you to provide to us the IP addresses that are not reachable on your end and your server ID to let us continue our investigation.
gary: i think its 184.107.218.98, to 184.107.218.102
Nick P.: Greetings, Network Incident on NE http://blog.iweb.com/en/tag/incident_network_20120208 (blog updated) if your server is not back online within 15 min, or if you can access your server from ip but not domain please open a ticket in server outage. If your server ID does not start wit NE and is unreacable please open a ticket in server outage, For any other question or technical issue right now please open a ticket in the right section as our agent on livechat may be unable to assist you right now due to the crysis
gary: nick this doenst really answer my question
gary: ive been getting that by email
gary: i need you to help me get my server back up pls
Nick P.: We cannot on livechat sir, if you have raise a ticket please indicate to me the ticket number
gary: i’ve raised 5 tickets
gary: none of them answered
@Özgür Akman LOL! At least i managed to LOL inspite of this chaos…… you’re right..our losses are severe!
February 9th, 2012 4:41 am
@ilya p no problem, once the issue is resolved you will be able to submit an SLA claim.
February 9th, 2012 4:41 am
[...] ???? ?? ?????? ??????? ????? iWeb Blog ??????? ? ??????????? ??????? ?? ?? ?????? ??? ???? [...]
February 9th, 2012 4:42 am
6 hours is a major downtime in the advertising business.
February 9th, 2012 4:42 am
@ Oscar Navarro nice site… good for you…
February 9th, 2012 4:42 am
@justin Can I ask you what back up you have? iweb has ruined its rep..
February 9th, 2012 4:42 am
I’m pretty sure that they are not fooling with us but, any how; we are losing money.
February 9th, 2012 4:43 am
For those who have secondary IP issue, just try to run these two command in following order in SSH
1- service network restart
2- service ipaliases restart
I hope it helps.
February 9th, 2012 4:43 am
And secondary ip issue is going how?
February 9th, 2012 4:43 am
still no secondary ips
****web is clowning us
February 9th, 2012 4:43 am
We use AWS as a backup.
February 9th, 2012 4:45 am
everything is starting working well now… i hope its the same for you guys
February 9th, 2012 4:45 am
@ Justin thx for that… where is your Nameserver DNS at?
February 9th, 2012 4:45 am
Mark, sorry you feel that way but I resent the fact that you imply I am lying. Just simply doing everything I can to keep you guys informed.
February 9th, 2012 4:46 am
RAV do you use secondary ips?
February 9th, 2012 4:47 am
secondary ips are working too Cody Colby
February 9th, 2012 4:47 am
@ Justin the domain attached to your profile ID http://www.resultgaming.com/ is not coming up… how is that back up working for you now?
February 9th, 2012 4:48 am
http://dyn.com/dns/ ^_^ works like a charm
February 9th, 2012 4:48 am
I like my server Load Averages: 0.00 0.00 0.02 but still do not have secondary ips
February 9th, 2012 4:48 am
Thats one of our non required domains. “Its my gaming community”
February 9th, 2012 4:49 am
NE-T027-390 is unreachable
February 9th, 2012 4:49 am
ilya p: yes i have some domains in dedicated ips and they are working now (after the reboot they said and it looks everything is working as allways. I hope its the same for you… all of us are loosing business and our clients are gettting mad with us
February 9th, 2012 4:49 am
@ Justin thx for dyn.com – confused a bit are you using this for all your domains?
February 9th, 2012 4:50 am
RAV thanks for the feedback
Thanks Bilal for sharing this info.
February 9th, 2012 4:50 am
http://www.resultgaming.com/ is working for me
February 9th, 2012 4:51 am
@Stéphane Jose but I need my servers back online :(
February 9th, 2012 4:51 am
@ Justin just asking not trying be a pain – looking into http://dyn.com/dns/ now thx
February 9th, 2012 4:51 am
ThamDai, we just use it for site we cant afford to have down. Its a very fast DNS update for most services. Most of the time its done in seconds.
February 9th, 2012 4:52 am
hello I have a server to air and one can tell me if they are dropped solved yet?
February 9th, 2012 4:52 am
@Stephanie. NE-T076-480 is still not available.
We’re monitoring / probing not just ICMP but the port and sockets as well. Still not available at this moment.
February 9th, 2012 4:53 am
Hey Stéphane Jose, I am on NE-T071-320. My DNS seems to be not working on that server, can you please look into it. It does not resolve my domain assigned to that server.
February 9th, 2012 4:53 am
@ Justin makes sense thx…. @Oscar tried http://www.resultgaming.com via my regular ISP and VPN not showing for me…
February 9th, 2012 4:54 am
NE-T013-120
still has no secondary ips
February 9th, 2012 4:54 am
NE-T049-150 secondary IPs down :((
February 9th, 2012 4:54 am
Someone please update this blog and let us know what is going on and what wee need to do!?
February 9th, 2012 4:54 am
Suddenly these “smart” servers don’t seem so “smart”
lol
February 9th, 2012 4:55 am
Stéphane: pourrais-tu vérfier NE-T112-030, la main ip ne ping même pas comparativement à ce qu’on l’air de dire les autres
February 9th, 2012 4:57 am
Networking issue is now resolved in our datacenter.
If you still encounter issues on the server side please do the following:
restart all unresponsive services
then type commands:
service network restart (or the equivalent for your distribution)
service ipaliases restart (for servers with cpanel)
February 9th, 2012 4:58 am
Well Stephane, let me quote exactly what you said at 4:13, or 42 minutes ago. If that was not a lie, then I’d like to know why yu think it wasn’t!
“Update 2012-02-09 4:10 AM EDT:Network team had to reboot several routers on NE datacenter. Some Smart Servers will be unavailable for a few minutes. Thank you for your patience.”
It’s now been 6 1/2 hours my servers have been down, I’ve lost a $2,800 per year client, probably a lot of members on one of my forums, and hundreds of dollars in affiliate commissions!
And, all I’m getting is one line of crap after another from you guys!
I could really care less whether you resent it or not!!
February 9th, 2012 4:58 am
im back up, nameservers are kicking in again
February 9th, 2012 4:58 am
CentOS: service network restart OR /etc/init.d/network restart
Debian/Ubuntu: /etc/init.d/networking restart
February 9th, 2012 4:58 am
NE-T005-120 not working
February 9th, 2012 4:59 am
only main server ip can open all other ip assign not working .
February 9th, 2012 4:59 am
FYI: NE-T036-030 still down
February 9th, 2012 5:00 am
That didn’t work… NE-T003-450 has not come back online, rest of my servers have though.
February 9th, 2012 5:00 am
Still down :(
February 9th, 2012 5:01 am
reboot the cards all ok but not my server urgent help
February 9th, 2012 5:01 am
CL-T042-012JL just went down for me now… wtf is going on?
February 9th, 2012 5:02 am
@ Justin how do you get around paying the hourly on AWS?
February 9th, 2012 5:02 am
Those commands didn’t do a thing…
February 9th, 2012 5:03 am
I’m paying for it :P
February 9th, 2012 5:03 am
NE-T074-540 never came up. my clients are angry and I’m losing credibility, thanks to iweb…. :(
February 9th, 2012 5:03 am
NE-T027-040 is out please help me
February 9th, 2012 5:04 am
NE-T013-120 still just one IP
February 9th, 2012 5:04 am
Hey Steph,
Think you could give me one of those cloud server invites ^_^
February 9th, 2012 5:05 am
@ Matt CL means Classic server correct? That’s not supposed to be affected by this network issue… if I understand correctly.
February 9th, 2012 5:05 am
Still off, can someone take a care about this?
NE-T108-050
NE-T027-370
NE-T053-270
February 9th, 2012 5:06 am
Good idea for backup as long as they are in a different data center.. @ Justin
February 9th, 2012 5:06 am
@ThamDai that was my thought too.. i have 2 NE’s that have been down this whole time.. but the CL just went down 10min ago
February 9th, 2012 5:07 am
I resart services /etc/init.d/network restart secondary ip’s still not working
February 9th, 2012 5:08 am
/etc/init.d/network restart
Shutting down interface eth0: [ OK ]
Shutting down interface eth1: [ OK ]
Shutting down loopback interface: [ OK ]
Bringing up loopback interface: [ OK ]
Bringing up interface eth0: [ OK ]
Bringing up interface eth0.1: [ OK ]
Bringing up interface eth0.2: [ OK ]
Bringing up interface eth0.3: [ OK ]
Bringing up interface eth0.4: [ OK ]
Bringing up interface eth1: [ OK ]
still same ……
too big down time NOW!!!!!
February 9th, 2012 5:08 am
half solved the problem?
February 9th, 2012 5:08 am
@ Matt – this is bringing back memories of the fire that knocked out power for one of the data centers last year.
February 9th, 2012 5:08 am
Back online! ;-)))
E-mail for us is 150% priority. I’m thinking of Google Apps. Where should I host my DNS? DynDns or ???
Any recommendations ?
February 9th, 2012 5:09 am
Hi,
I have typed thoses 2 commands below:
- service network restart (or the equivalent for your distribution)
- service ipaliases restart (for servers with cpanel)
And I got few errors:
STOCADDRT: No such device FAILED
STOCSCIFBROADCAST: Cannot assign requested address FAILED
STOCSIFBRDADDR: Cannot assign requested address FAILED
STOCSIFFLAGS: Cannot assign requested address FAILED
My websites are still down.
NE-T009-020
February 9th, 2012 5:10 am
“Update 2012-02-09 4:10 AM EDT:Network team had to reboot several routers on NE datacenter. Some Smart Servers will be unavailable for a few minutes. Thank you for your patience.”
In the above sentence, please replace the word “minutes” by “hours”
February 9th, 2012 5:10 am
SMART SERVER NE-T004-130
February 9th, 2012 5:11 am
NE-T013-020 secondary IPs not working!!!
February 9th, 2012 5:12 am
same issue here secondary IPs not working!!!
February 9th, 2012 5:13 am
Re-Initialized the whole smart server and still down! Please don’t push our patience to its limits!
February 9th, 2012 5:13 am
Just finished full server restart no response from secondary ips
February 9th, 2012 5:13 am
@ iweb
Update 2012-02-09 5:00 AM EDT: Networking issue is now stable in our datacenter.
If you still encounter issues on the server side please do the following:
restart all unresponsive services
then type commands:
service network restart (or the equivalent for your distribution)
service ipaliases restart (for servers with cpanel)
That would be nice to do if we could even access our server… don’t you think you need to verify everyone can access before you do an update like this?
February 9th, 2012 5:13 am
restarted network, NE-T080-190 still down
February 9th, 2012 5:14 am
****web lied once again.
Still having network issues, even after executing the commands they said to execute.
Still no secondary ip’s being routed to my server.
Which network issues did you guys fix? imaginary ones?
February 9th, 2012 5:14 am
NE-T036-030 still down – no access in any manner…
February 9th, 2012 5:15 am
It is not working since 7:30 am india time. I called the 1800 number. No one picked up after 4 minute
February 9th, 2012 5:17 am
Can somebody say something real? Something that will do something? I’ve been up since this time Yesterday morning. Do you see a problem with this?
We have got to do something!
February 9th, 2012 5:17 am
NE-T005-130 down .. for 5+ hours :(
February 9th, 2012 5:17 am
NE-T074-470 and NE-T058-210 nothing yet either. Wish I was one of the ones whose service was restored.
February 9th, 2012 5:17 am
restarting network and ipaliases did not work. still dont have secondary ips.
NE-T049-150
February 9th, 2012 5:18 am
@ Cody Cody they are… its virtual results for virtually who?
February 9th, 2012 5:28 am
If the commands do not work for you, we invite you to open a ticket in the “Server unreachable” section of your Customer Hub (hub.iweb.com) so a sysadmin can follow up directly with you.
February 9th, 2012 1:00 pm
NE-T051-010 Still not working as we speak, can not connect to SSH
February 9th, 2012 1:05 pm
Fix this Now!!!! will you refund this lost ???
Now even the customer hub is down!!!
February 9th, 2012 1:05 pm
Server still full inaccessible NE-T056-480
No ping, No SSh, No Web, No Cpanel, Control Management…
I moved from Funio to a smart server to have less trouble… I said to my clients, we will go to IWeb beacause it’s better….
Bye bye my reputation….
February 9th, 2012 1:07 pm
And we’re back….
@Fred Mercier
I see someone just “took” your ticket. You should have an update sonn.
February 9th, 2012 1:10 pm
No ssh access….. almost 14 hours downtime
I share iweb SLA regarding network Up-time: “iWeb will compensate its clients with a credit equivalent to one day of service for the first 15 minutes of unavailability and a credit of one day of service for each of the following hours. The credit can be claimed up to the monthly amount paid for the service”…
February 9th, 2012 1:11 pm
over 10 hours down… no email nothing.
i just lost 2 customers…
Pas fort, pas fier de vous autre, j’viens de faire la migration vers un Smart pour éviter le downtime…
j’viens de perdre 2 clients.
February 9th, 2012 1:13 pm
my issues start yestarday no access to the hub center.
i send them an email..
today my servers are down!!
no RDS access no FTP access
nothing!!
iweb will pay for this down time?
they said 100% uptime :(
i just move my servers from clod , to IWEB
now i have this issuess!!
i think i will go back to cloud..
the big problem was nobody , answer my emails , no one take the phone.
nobody says nothing ,
and now you said ti them i will moved to another provider ,
now they work..
February 9th, 2012 1:15 pm
tell now my server is down
my server down since 24 hours
whats i can do ?????
February 9th, 2012 1:15 pm
@David
I just “merged” your 2 tickets (5239976 & 5246769).
You should have an update soon
February 9th, 2012 1:16 pm
lost already 4 of my clients…waths next?
still no acces to nothing..
February 9th, 2012 1:20 pm
Mande un ticket hace mas de 4 hrs y no lo contestan. Mi servidor esta fuera de linea
February 9th, 2012 1:22 pm
Grandiosa respuesta!
Greetings,
Network incident on NE datacenter that may affect your SMART SERVER
connectivity is currently being resolved. Right now your server seems to
be working properly per our verifications. If you still having
connectivity issues, we invite you to look closely at our blog entry for
a resolution procedure:
http://blog.iweb.com/en/2012/02/incident-network-infrastructure-14/9769.html
Mi servicio se cae y regresa!! Asi esta desde anoche!
February 9th, 2012 1:25 pm
no puede ser que de qui nos manden a enviar un ticket y los encargados de solucionar los problemas nos manden a este foro! A caso no se les paga suficiente para resolver problemas de este tipo?? Que sigue?
February 9th, 2012 1:30 pm
Necesito que solucionen mi problema ya!!! mi servidor NE-T078-190 Sigue caido!!!!
February 9th, 2012 1:37 pm
Bertrand:
NE-T037-150
ne ping toujours pas. Même l’ip principale ne fonctionne pas.
February 9th, 2012 1:40 pm
@atoomsestoy de acuerdo contigo, estamos pagando para que resuelvan los problemas que nos ocasionan y la otra que nos hacen que paguemos puntuales.
February 9th, 2012 1:41 pm
Tengo horas sin dormir por culpa de ellos.
February 9th, 2012 1:41 pm
Que compensacion van hacer por este problema, a mi se me fueron algunos clientes 9 horas fuera ni en un centro de computo cacero pasa eso…
February 9th, 2012 1:44 pm
@atooms
I’m able to connect with ssh to your server at 184.107.195.98
could you log a ticket with more details ?
February 9th, 2012 1:44 pm
Nosotros siempre necesitamos el servidor porque utilizamos hosting para mas de 9000 clientes, que llevamos mas de 12 hrs sin servicio de un servidor que me falta que este en linea
February 9th, 2012 1:45 pm
This is a nightmare! My two servers off the air for more than 16 hours, chat, phone, tickets, nothing works any return or position on the solution of the problem. My prejudice is already huge and I do not know what to do!
February 9th, 2012 1:46 pm
Esto es un problema grabe
Pagamos para que solucionen las cosas rapido.
February 9th, 2012 1:49 pm
NECESITO UNA SOLUCION PRONTA PARA EL SERVIDOR: NUMERO DE TICKET #5225230 ESTE TICKET LLEVO ESPERANDO MAS DE 4 HRS
February 9th, 2012 1:51 pm
no se que tendremos que hacer para que nos hagan caso!!!!!!
February 9th, 2012 1:54 pm
@Mathieu
C’est vrai moi non plus. il y a une maintenance réseau en cours et votre serveur est peut-être concerné.
J’ai mergé vos 2 ticket. vous devriez avoir des nouvelles…
February 9th, 2012 1:55 pm
Wow, this isn’t good at all. My server isn’t responding to ssh or ftp and my drive seems to be in read only mode? Help!
February 9th, 2012 1:56 pm
Espero una respuesta de la compensación y explicación que mismo paso
I await your response and explanation of the compensation that same step
February 9th, 2012 1:56 pm
EN QUE IDIOMA TENGO QUE COMENTAR EN INGLES, FRANCES??? PARA QUE ME HAGAN CASO??
February 9th, 2012 2:02 pm
@Rodrigo
Of the 6 servers you have, I only see NE-T047-520 as not responding to ping.
Please let the actual network maintenance finish and give some more details if needed.
February 9th, 2012 2:04 pm
no , pero las facturas si las cobran rapidooo
February 9th, 2012 2:05 pm
ASI ES, DE LOS SEIS SERVIDORES QUE TENGO ESE NO ESTA FUNCIONANDO Y ES QUE MAS NECESITO.
SOLUCION
February 9th, 2012 2:05 pm
VERY VERY DISAPPOINTING.
My server is still down, no response from IWEB.
SMART SERVER NE-T008-090
February 9th, 2012 2:11 pm
@Nadeem
Same thing from here, no ping.
Please let the maintenance finish (within 20 minutes) it should resolve some network problems we still have with some of our customers.
Also give more details in your ticket if needed.
February 9th, 2012 2:14 pm
ME LLEGAN CORREOS DE ESTE TIPO PARA ESE TIPO DE SERVIDOR: NE-T047-520
***** Nagios *****
Notification Type: PROBLEM
Host: 119443-8303-108.163.161.146
State: DOWN
Address: 108.163.161.146
Info: FPING CRITICAL – 108.163.161.146 (loss=100% )
Date/Time: Thu Feb 9 14:12:51 EST 2012
February 9th, 2012 2:15 pm
@Rodrigo :
ping is ok for :
NE-T109-040
NE-T076-110
NE-T028-370
NE-T049-050
NE-T053-170
have you tried ?
logon to server via ssh using public IP (do not use domain name)
attempt to ping any public website, such as google.com
February 9th, 2012 2:16 pm
muchos clientes molesttos conmigo…mismo si me dan gratis 12 no recompensa mi reputacion de servicio
February 9th, 2012 2:17 pm
NE-T020-180 is not working… More than 14 hours downtime!!!!!!
February 9th, 2012 2:18 pm
LOS SE, PERO ESTA IP NO PUEDO INGRESAR;: 108.163.161.146
QUE PASA
URGENTE
LOS DEMAS SI ME ENTRAN
EL QUE ME URGE ES CON ESTA IP: 108.163.161.146
February 9th, 2012 2:19 pm
@bertrand
CUANTAS HORAS MAS=???? PARA SOLUCIONAR SU RED????
February 9th, 2012 2:20 pm
cuando trato de entrar a mi panel del servidor en iWeb aparece esto!
Our website is currently undergoing maintenance.
We’ll return online shortly. Thanks for visiting and we apologize for any inconvenience.
https://cc.iweb.com/server/admin/uuid/59877b81-e1f8-4854-b2b9-fd3791f5f9d8/
February 9th, 2012 2:21 pm
el range 108.xxx.xxx.xxx estan trabajando en eso…dicen que mas o menos en 2 horas deberia arreglarse…
el mio esta ahi.desde las 11pm de ayer que esta down..increible ..y yo que saque me server de mi casa para llevarlo a iweb…si se lo dejo ahi..
February 9th, 2012 2:24 pm
A VER SI CIERTO QUE SE ARREGLA EN DOS HORAS, PERO SE ME HACE MUCHO.
SOLUCIONNNNNNNNNNNNNNNNNNN………………….
February 9th, 2012 2:26 pm
?
??
”
?
?
‘
February 9th, 2012 2:27 pm
@ALL
A network maintenance (not impacting “up” servers) is actually under going.
This should solve most of the remaining servers with the use of the actions recommended above in our “2012-02-09 12:20 EST” update.
We remind you that due to the greater amount of tickets to be treated, the response time on the chat and the phone is slower than normal.
thanks again for your understanding.
February 9th, 2012 2:28 pm
Hay una noticia publicada a las 12:49 que dice que entra en mantenimiento el hub de clientes
http://blog.iweb.com/en/2012/02/maintenance-control-center-5/9797.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+iWebBlogEN+%28iWeb+Blog%29
February 9th, 2012 2:28 pm
porque me contestan esto;
Greetings,
Your server is currently reachable through your WHM control panel and
your websites are functional.
Everything seems to be fine right now.
Do not hesitate to contact us if you need further assistance.
Best regards,
=======================================================
Richard M.
Conseiller Support Technique / Technical Support Agent
Support / Client Hub : http://hub.iWeb.com
http://www.iWeb.com
=======================================================
SI NO TENGO ACCESO POR FTP, NO TENGO CORREO, MIS DOMINIOS NO ACCESAN!!
MIS PROGRAMADORES ESTAN DE VACACIONES POR 5 DIAS Y ES CUANDO PASA ESTO CON LOS SERVIDORES!!!
ELLOS DEBEN DE SOLUCIONAR AL 100% SUS CONFLICTOS! NO MANDARNOS A RESETEAR NUESTROS SERVICIOS!!!
February 9th, 2012 2:31 pm
TODAVIA NO TENGO SOLUCION DE MI SERVIDOR, SIGUE CAIDO
SALUCION……………….
February 9th, 2012 2:31 pm
Our server is still down, What is going on with Iweb for the last 14 hours. I do not believe any company can be down this long. What is it about iweb advertisement 100% uptime and rock solid infrastructure. Quite funny that they took the propaganda down. I hope they put it on the front page explaining to potentially that they’ve been down for the last 14hours and is not capable of taking on more clients because they have to service current client first.
February 9th, 2012 2:31 pm
TODAVIA NO TENGO SOLUCION DE MI SERVIDOR, SIGUE CAIDO
SALUCION……………….
February 9th, 2012 2:35 pm
@ Mike Le
Perfecto, deacuerdo es lo que dicen y no lo cumplen
February 9th, 2012 2:39 pm
@Mike Le
I understand your point and want to help you and the customers that can’t access their server now.
Do you have a ticket number or server ID ?
As I said before, the actual network maintenance should correct the problems we still have for some customers.
February 9th, 2012 2:41 pm
[TICKET #5268401]
Server NE-T078-190
no ftp, no access, still down!
February 9th, 2012 2:41 pm
@Bertrand
Ticket Number 5237926 server NE-T020-180 unreachable…
February 9th, 2012 2:48 pm
My server NE-T049-18?0 is still down. I can’t ssh , ping watsoever .. We moved to iweb last month and its a very very dissapointing experience ..
we are losing customers and money and nobody cares
February 9th, 2012 2:49 pm
My server NE-T049-180 is still down. I can’t ssh , ping watsoever .. We moved to iweb last month and its a very very dissapointing experience ..
we are losing customers and money and nobody cares
February 9th, 2012 3:12 pm
[RQ #5253186] [DEDI][127270] SMART SERVER NE-T082-040
February 9th, 2012 3:12 pm
and… server is back down! GOD! Worst service I ever used!
February 9th, 2012 3:13 pm
My Server is up now ….So they are working..
Nadeem.
February 9th, 2012 3:32 pm
@atooms
it’s back
ping 184.107.195.98
PING 184.107.195.98 (184.107.195.98): 56 data bytes
64 bytes from 184.107.195.98: icmp_seq=0 ttl=60 time=8.084 ms
64 bytes from 184.107.195.98: icmp_seq=1 ttl=60 time=7.055 ms
ssh root@184.107.195.98
root@184.107.195.98’s password:
have you tried the procedure from Update 2012-02-09 12:20 EST ?
February 9th, 2012 3:33 pm
@Carlos Santillán
Sorry, your server is not reachable.
the actual network maintenance should correct the problems we still have for some customers.
thanks for your understanding.
February 9th, 2012 3:35 pm
@bertrand
How about mine???
February 9th, 2012 3:36 pm
@ahmed
Sorry, your server is not reachable.
I’ve merged your 4 tickets for the same server into one (5229412).
the actual network maintenance should correct the problems we still have for some customers.
thanks for your understanding.
February 9th, 2012 3:37 pm
@bertrand
according to my tests, main ip is loading. But all others aren’t.
February 9th, 2012 3:39 pm
Forgot the server id SERVER NE-T033-230
February 9th, 2012 3:54 pm
@Apoguy
ok for the main IP for NE-T033-230. and happy to see at least the main one is working and your server is back.
The network maintenance is actually done to make sure that all IP adresses (including secondary IP’s) are well routed to the right servers. that could be your problem.
The actual network maintenance should correct the IP/VLAN problems we still have for some customers.
thanks for your understanding.
February 9th, 2012 3:55 pm
misteriosamente estoy en el penultimo servidor de la fila de espera…..
February 9th, 2012 4:15 pm
Server finally working for me.
Thanks to iWeb team. Must have been a very difficult day for you too.
However, I think you will need to review your redundancy and/or backup plans
February 9th, 2012 4:25 pm
[TICKET #5268401]
Server NE-T078-190
no ftp, no access, still down!
February 9th, 2012 4:32 pm
Finally back up! And after only 18 solid hours of being down.
Guess that shoots iweb’s 100% uptime guarantee all to hell!
If there are NO other issues for the rest of the month, you guys will have managed an actual uptime of 92%, or among the worst of the worst!
February 9th, 2012 4:33 pm
Im loosing so many customers because of this! and I’am considering moving server.
[RQ #5234407] SMART SERVER NE-T039-470
February 9th, 2012 4:34 pm
@atooms
Like I said before it’s pinging and I was able to login but do not have the knowledge to help more.
Please reply to the last update you had a few minutes ago on your ticket to have our support team help you,
Thanks for your understanding
February 9th, 2012 4:39 pm
porque si dicen que mi servidor “parece” que funciona bien, pero no puedo entrar por ftp , no tengo correos y varios de mis dominio no tienen accesos?
Como no pueden dar solucion (no veo el porque no! Si tienen gente especializada para todo esto) me mandan de nuevo para aca!! De que se trata todo estoo????
SOLUCIONEN LOS PROBLEMAS!!!
ME MANDAN DE NUEVO PARA ACA!!
Greetings,
Network incident on NE datacenter that may affect your SMART SERVER
connectivity is currently being resolved. Right now your server seems to
be working properly per our verifications. If you still having
connectivity issues, we invite you to look closely at our blog entry for
a resolution procedure:
http://blog.iweb.com/en/2012/02/incident-network-infrastructure-14/9769.html
We sincerely apologize for any inconveniences this has caused you. iWeb
is doing everything possible to resolve any issues still pending.
We thank you for your comprehension.
Best regards,
=======================================================
Richard M.
Conseiller Support Technique / Technical Support Agent
Support / Client Hub : http://hub.iWeb.com
http://www.iWeb.com
=======================================================
February 9th, 2012 4:39 pm
@Christian Pauli
I’ve merged your 2 ticket into one (5234407).
You must be one of the last 20 customers still having problems with your IP’s.
Your ticket should be taken care of soon.
Thank you for your understanding…
February 9th, 2012 4:53 pm
If you can get into your Virtual Control Panels now, try re-initializing the smart layer, then when server is back up restart the network and ipaliases, that how I got mine working again.
February 9th, 2012 5:01 pm
Finally everything is up for me, we have 5 servers with Iweb and 3 of them was down between 6 to 18 hours. I don’t think my client would be confortable if I mention bring them to iweb from their current datacenter. Iweb Tried I guess they’ve been lucky so far all these years about being up but with what’s going on, from my experience they do not have all the preparation in place to backup their claim. Just my 2 cents.
February 9th, 2012 5:12 pm
we are unreachable yet….. ticket number 5237926 SERVER NE-T020-180
February 9th, 2012 5:34 pm
We need some STATUS……………………………… unreachable SERVER NE-T020-180
February 9th, 2012 5:56 pm
@Carlos Santillán
I just gave your ticket to our support team.
They will take care of your request soon.
Thanks for your patience.
February 9th, 2012 5:59 pm
@bertrand
i did but no answer for estimated fixed time… ticket number 5237926 SERVER NE-T020-180
February 9th, 2012 6:03 pm
our server is still down .. my ticket no is (5229412). PLEASE checkkkkkkk
February 9th, 2012 7:18 pm
@Carlos Santillán
@ahmed
I see in your tickets that your servers are online.
Thanks for your patience once again.
February 9th, 2012 7:51 pm
My servers are still down.
tickets #5235872 #5235845 #5235826 #5235738
February 9th, 2012 8:39 pm
@Luiz
5235872 (NE-T017-200) : escalated
5235845 (NE-T077-520) : waiting for correct credentials from your side. please update / reply to ticket with working credentials
5235826 (NE-T080-250) : escalated
5235738 (NE-T002-210) : escalated
thanks fr your patience
February 9th, 2012 9:25 pm
@Luiz
Some of your servers are causing problems on our network.
A Senior Manager is getting the correct informations before contacting you back.
Thanks
February 9th, 2012 9:46 pm
Can you tell me which server?
February 9th, 2012 10:09 pm
@Luiz
I’m sorry, I do not have any detailed information.
February 9th, 2012 10:12 pm
@all
This blog post won’t be monitored until tomorrow morning (EST time),
If you need more information concerning your ticket resolution, please contact ou customer service with your ticket number via phone or live chat.
Our support team is available 24/7.
Thanks for your understanding.
February 9th, 2012 11:33 pm
Hello! Great work, and thanks for keeping us updated while the incident happened.
Information feed is always important when these things happen.
Congrats all arround!
February 10th, 2012 12:42 am
Hello,
Can you assure us that this will not happen again in the future? We are a high traffic website and we cannot afford a 15-hour downtime.
February 10th, 2012 4:29 am
I trust we will all be suitably reimbursed for the downtime with additional days of web hosting as per your 100% uptime guarantee:
http://iweb.com/about-iweb/legal/uptime
Will this be done automatically or do we need to submit a claim?
My logs show I was done for over 12 hours!
February 10th, 2012 12:15 pm
@riclops
Thanks a lot for the kind words.
Once again we learned a lot during his incident and will make changes to the communication procedures / teams to continue to improve this information / conversation feed.
bertrand
February 10th, 2012 12:17 pm
@Francis
we’ll include in our post-mortem the measures we’ll take to make sure to avoid unexpected downtimes for our customers.
thanks
February 10th, 2012 12:23 pm
@Simon
iWeb has always taken seriously its SLA and we will stand our promises and apply the credits required.
I do not know actually if these will be done automatically so i would advise you to request them by yourself on your customer hub.
here’s the way to request SLA credits :
A/ Logon to the hub
B/ browse to :
iWeb > Customer Hub > Finance and Billing > Renewable Products >
C/ find the server involved and click on Details on the line of this server.
D/ then you’ll be able to click on “SLA credit request” and access the form to fill.
Thanks again for your trust and patience.
February 10th, 2012 12:29 pm
@all
The incident affecting our network network is now resolved. Note that a few servers are still experiencing connectivity issues. As these problems are not necessarily connected to the network outage we experienced, we must investigate them manually one by one. If you have already created a ticket, there is no need to create a new one, our sysadmins will give you an update directly. You can also follow-up on your ticket directly by replying to it by email.
Please note that actually, when you create a ticket, it currently will not be displayed in the customer hub.
Do not worry, we have it in our system. The ticket in the hub functionality should be restored in the following hours/days.
Also, response time on the chat and on the phone is also back to more normal levels.
A more detailed technical update will also be published in the next 24-48h following our postmortem.
I personally would like to thank you all again for your trust, patience, and understanding.
The comments in this closed incident will be disabled from now on.