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StatusiWeb and Funio are now two separate entities
Hi all! Today is a great day as Funio becomes autonomous and will manage its own operations.
Funio’s new system for managing customer accounts, the new domain names reservation system, the knowledge base and all the other new features previously announced were put into production as of 7 am this morning.
The following changes, which will affect Funio’s shared hosting customers, are effective immediately:
Funio’s Operational changes
1 – New telephone numbers
The new phone number to reach Funio is now 514-64FUNIO (514-643-8646) or toll free in North America (1-855-64FUNIO). This phone number will allow you to get technical support, contact Funio’s billing department or get answers to your questions about shared hosting or domain names.
Customers from countries outside of North America who do not wish to incur the cost of long distance calls can still contact us by placing a call back request (found in the contact section at Funio.com). You just have to leave your phone number in the form and a member of the Funio team will call you back at your convenience.
In the coming days, iWeb’s telephone messages will be modified to remove the “Shared hosting” options.
2 – New phone support hours
To ensure better service and less waiting during peak hours, phone support will now be limited to the following periods:
- Week, 7am to 11pm (Eastern Time – Montreal)
- Weekends 8am to 8pm (Eastern Time – Montreal)
Please note that clients who want to join Funio in real time can continue to do so 24/7 via livechat (accessible on Funio’s home page : http://www.funio.com/).
3 – Communication tools
Funio now has its own blog and his own identity on social media:
- Blog: blog.funio.com
- Forum : forum.funio.com
- Maintenance status: available on Funio’s blog
- Twitter: @funiohosting
- Facebook: https://www.facebook.com/FunioHosting
4 – Customer Support Tools
- Funio’s customer hub for shared products is available at: hub.funio.com
- Funio’s customer-hub for domain names can be found at: client.funio.com
This completes the transition period as iWeb and Funio are now two separate entities. The new invoices will be issued in the name of Funio. Customers who currently get shared hosting / domain name services (Funio) AND dedicated server (iWeb) will now deal with two separate companies. They will receive invoices from each company and will have to seek to support from both companies separately, using two different hubs. Invoices issued before January 16, 2012 are to be paid to iWeb and invoices from January 16, 2012 on are to be paid to Funio.
Fore more info: http://blog.funio.com/en/?p=56
New domain name reservation system
A promise kept! The new interface registration of domain names is now online at http://www.funio.com/domains. Without further ado, here’s a little “tour” to make you want to transfer your domains to the new Funio: http://www.youtube.com/watch?v=3ibzuLjwMdk. More details are available here: http://blog.funio.com/en/?p=35.
New knowledge base
Funio’s new Knowledge base is currently online! You can access it now at the following address: kb.funio.com. Funio’s blog post about the knowledge base is available at: http://blog.funio.com/en/?p=46
January 16th, 2012 7:05 pm
[...] Funio has a new interface for domain name registration, as well as a knowledgebase for its customers. It also has live chat support on its website. For the full list of changes, view the blog post. [...]
January 16th, 2012 9:58 pm
[...] Funio has a new interface for domain name registration, as well as a knowledgebase for its customers. It also has live chat support on its website. For the full list of changes, view the blog post. [...]
January 16th, 2012 10:28 pm
[...] Funio has a new interface for domain name registration, as well as a knowledgebase for its customers. It also has live chat support on its website. For the full list of changes, view the blog post. [...]
January 17th, 2012 3:30 am
[...] Funio has a new interface for domain name registration, as well as a knowledgebase for its customers. It also has live chat support on its website. For the full list of changes, view the blog post. [...]
January 17th, 2012 7:18 am
[...] Funio has a new interface for domain name registration, as well as a knowledgebase for its customers. It also has live chat support on its website. For the full list of changes, view the blog post. [...]
January 17th, 2012 1:01 pm
[...] Funio has a new interface for domain name registration, as well as a knowledgebase for its customers. It also has live chat support on its website. For the full list of changes, view the blog post. [...]
January 18th, 2012 1:32 am
Glad to hear shared hosting is being separated from dedicated/colo. Hopefully this will mean better support for dedicated servers and improved response time if dedicated tickets are not mixed with shared tickets.
January 22nd, 2012 6:33 pm
J’aimerais débuter par ”JE SUIS TRÈS DÉCUS”. La semaine passé j,appelle IWEB pour nos statistique et on me répond que ce n,est pas une prioprité que nos stastiques fonctionne et on me référe a d,autres sites qui se spécialise dans les stastisques.
Quand j’ai commencé a faire des affaires avec IWEB les stats étaient inclus dans le deal maintenant il semble que ces une options.
Cette après-midi je me dirige sur IWEB pour acheter un nom de domaine la page existe toujours donc je rentre le nom que je veux acheter et clic sur acheter la page n’est plus disponible et ne ce redirige pas chez Funio. Donc j’appelle chez IWEB Mohamed me répond que maintenant ces 2 compagnies différentes et que je dois appellé Funio et que il ne peut pas prendre ma plainte meme si Iweb et Funio sont deux compagnies soeurs.
Donc je me dirige sur le site de Funio n’étant pas réellement heureux de faire des affaires avec une compagnie qui n’est meme pas capapble de rediriger sont propres service. Vous pouvez vous imaginer que je me demande quel service je vais recevoir. Néamoins je suis sur votre site (Funio) je me dirige pour acheter un nom de domaine et d’hébergement je clic sur acheter dans général ” LA PAGE N’EST PAS DISPONIBLE” j’essaie toutes les autres options rien n’est disponible.
Donc ma question ETES VOUS TOUJOURS EN AFFAIRE ET SI OUI POURRIEZ VOUS ME DONNER DU SERVICE ET ENTRAINER LE STAFF DES 2 COMPAGNIES SOEUR A RÉPONDRE AUX CLIENTS INTÉLLIGEMENT.
January 23rd, 2012 9:52 am
En effet, votre compte (hébergement mutualisé et nom de domaines) est maintenant pris en charge par Funio. Je vais toutefois transmettre vos commentaires à l”équipe du service à la clientèle de Funio.
Les deux compagnies sont bel et bien en activité, plus que jamais. iWeb se consacre maintenant aux serveurs dédiés, aux solutions d’hébergement avancées et à la colocation. Funio se consacre à l’hébergement web partagé et à la vente de noms de domaines.
plus de détails ici: http://blog.funio.com/fr/