iWeb Communities: Blog

Functions:

Under the Sales Manager direction, the Account Manager is responsible for answering email and phone requests for information from our current customers concerning our services. He is also responsible for a regular customers group and acts as the single contact point for these clients.  Thereafter, he will create bids, develop and monitor contracts while ensuring prospecting for potential customers.

Mandate :

• Responsible for a portfolio of clients and to grow it;
• Develop sales (prospecting, networking, responding to bids, etc.);
• Provide solutions to his customers;
• Monitor and maintain good business relations;
• Prepare and submit bids and agreements.

Role:

• Establish and enhance contacts with current and potential customers and maintain customer database up to date;
• Ensure complete satisfaction of regular customers;
• Develop proposals to meet customers’ needs ;
• Maintain positive and productive relationships with customers
• Provide after-sales service.

What you need :

• University degree in marketing, administration or a related field combined with relevant experience;
• Minimum of 5 years of experience in a job with similar responsibilities ;
• Experience in a web hosting environment in an IT field or high-tech (an asset);
• Experience in strategy / sales techniques ;
• Experience in negotiations with customers;
• Experience searching customers;
• Bilingualism (French and English) oral and written ;
• Spanish an asset.

Requirements :

• Sense of initiative and autonomy ;
• Ability to communicate and form relationships ;
• Ability to communicate by telephone during the prospection ;
• Strong interpersonal skills and ability to build a network of business relationships;
• Know how to interact with customers on the telephone in a professional and courteous manner ;
• Excellent ability to organize work, manage time and to simultaneously handle multiple files;
• Ability to work under pressure;
• Be rigorous and meticulous;
• Sense of responsibility and priorities.

You want to work with us? We want to meet you

NB: in the job description above, the masculine gender include the feminine gender, and without discrimination for the sole purpose of brevity.
The human resources department will contact only selected candidates. We thank all applicants!

Thank you for sending your application to the Human Resources Department by email: cv@iWeb.com

Reporting to the sales manager and his team leader, the Technical Advisor responds to customer’s requests or potential customers using chat / email / telephone in order to sell a server solution appropriate to meet customer needs.

Mandate:

• Sell our products and services to customers who contact the company (incoming sales);
• Identify and transfer files that require a complex solution to appropriate resources;
• Ensure the after sales service in collaboration with the technical service.
• Training and experience:
• College degree in computer science, networking, engineering or combination of training in a technical discipline appropriate and relevant experience.
• Minimum 1 year experience in a job in sales or customer service
• Work experience in the IT industry (asset)
• Experience in sales via chat, email and phone (asset)
• Bilingual French and English both oral and written essential. Spanish is an asset.

What you need to have:

• Ability to communicate and build relationships with customers;
• Great capacity for learning and adapting to change;
• Ability to work under pressure and achieve goals;
• Sense of responsibility and priorities;
• Be rigorous and meticulous.

You want to work with us? We want to meet you

NB: in the job description above, the masculine gender include the feminine gender, and without discrimination for the sole purpose of brevity.
The human resources department will contact only selected candidates.We thank all applicants!

Thank you for sending your application to the Human Resources Department by email: cv@iWeb.com

Functions:

Under the Sales Manager direction, the Account Manager is responsible for answering email and phone requests for information from our current customers concerning our services.
He is also responsible for a regular customers group and acts as the single contact point for these clients.  Thereafter, he will create bids, develop and monitor contracts while ensuring prospecting for potential customers.

Mandate :

•    Responsible for a portfolio of clients and to grow it;
•    Develop sales (prospecting, networking, responding to bids, etc.);
•    Provide solutions to his customers;
•    Monitor and maintain good business relations;
•    Prepare and submit bids and agreements.

Role:

•    Establish and enhance contacts with current and potential customers and maintain customer database up to date;
•    Ensure complete satisfaction of regular customers;
•    Develop proposals to meet customers’ needs ;
•    Maintain positive and productive relationships with customers
•    Provide after-sales service.

Required training and experience :

•    University degree in marketing, administration or a related field combined with relevant experience;
•    Minimum of 5 years of experience in a job with similar responsibilities ;
•    Experience in a web hosting environment in an IT field or high-tech (an asset);
•    Experience in strategy / sales techniques ;
•    Experience in negotiations with customers;
•    Experience searching customers;
•    Bilingualism (French and English) oral and written ;
•    Spanish an asset.

What do you need to have :
•    Sense of initiative and autonomy ;
•    Ability to communicate and form relationships ;
•    Ability to communicate by telephone during the prospection ;
•    Strong interpersonal skills and ability to build a network of business relationships;
•    Know how to interact with customers on the telephone in a professional and courteous manner ;
•    Excellent ability to organize work, manage time and to simultaneously handle multiple files;
•    Ability to work under pressure;
•    Be rigorous and meticulous;
•    Sense of responsibility and priorities.

You want to work with us? We want to meet you

NB: in the job description above, the masculine gender include the feminine gender, and without discrimination for the sole purpose of brevity.
The human resources department will contact only selected candidates. We thank all applicants!

Thank you for sending your application to the Human Resources Department by email: cv@iWeb.com

iWeb is one of the largest providers of dedicated server hosting and management in Canada. Serving more than 20,000 customers in 150 countries, iWeb is recognized internationally for high quality infrastructure and competitive pricing. Based in Montreal, iWeb’s operations include a head office on Nun’s Island and four data centres encompassing 90,000 square feet of latest-generation technology.

Now in rapid expansion, iWeb is seeking an energetic and creative experienced Senior Manager for its Digital Strategy (SMDS) to convert the company’s on-line and eCommerce presence in profitable revenue. Reporting to the Vice President, Wordwide Sales & Marketing, the SMDS will help identify, develop and drive the success of key marketing and sales projects that will generate revenue and efficiencies. The SMDS will work with a team of motivated team lead to increase iWeb’s performance with the various on-line media, documenting, controlling and measuring an integrated plan.

The SMDS will provide a broad range of expertise in the areas of:

• Business to business eCommerce to meet aggressive sales objectives

• Marketing strategies, tactics and communication to promote products, services and brand

• Lead generation, market and competitor research

Specifically, responsibilities will include:

• Federating many internal and external activities and initiatives related to various on-line platforms in a single Digital Strategy adopted by the team

• Translating current and potential markets, product roadmap and strategies, corporate vision and priorities in measurable strategies

• Ensuring brand consistency and clarity of message across platforms

• Coordinating with the sales, product management and marketing teams to develop B2B lead generation tools

• Coordinating the revamping of the corporate website, including design, content, market positioning and all the links and dependencies

• Delivering relevant business cases and reports on progress

• Overseeing the company’s online and social media strategy

• Monitoring competitive activity and industry trends to maintain a lucrative position in the market

• Using a range of research tools and sources to develop the strategy and keen insights into our client’s markets and business activities for customer acquisition and retention

• Translating that information into useful and actionable insights

Required skills and attributes:

• 10 years experience in a marketing / communications role, including integrating multi-channel initiatives

• 5 years experience in active contribution to marketing strategies in a B2B environment

• A real passion for digital technology and a willingness to get to grips with its underlying fundamentals

• Successful track record of marketing in the technology sector; able to translate technical capabilities into meaningful value statements

• Strong multitasking skills, capable of dealing with multiple concurrent projects across marketing channels and stakeholders

• Superior interpersonal and communication skills with ability to influence and gain buy-in from stakeholders

• Ability to create campaigns, designs and interfaces that are practical, intuitive and effective

• Exceptional organizational and presentation skills

• Experience managing others, motivating, coaching and driving progress through to completion

• Self-directed and resourceful; a solution-finder and natural change leader

• Ability to thrive in a fast-paced, dynamic and demanding environment

• Relevant post-secondary education

• Knowledge of CRM software such as Salesforce.com

• Bilingualism (English / French) required, Spanish or Portuguese considered a strong asset, Italian or Arabic a plus.

• Ability to travel internationally

iWeb is one of the largest providers of dedicated server hosting and management in Canada. Serving more than 20,000 customers in 150 countries, iWeb is recognized internationally for high quality infrastructure and competitive pricing. Based in Montreal, iWeb’s operations include a head office on Nun’s Island and four data centres encompassing 90,000 square feet of latest-generation technology.

Now in rapid expansion, iWeb is seeking an experienced and talented Marketing Project Manager (MPM) to lead the company’s marketing and communications activities. Reporting to the Vice President, Wordwide Sales & Marketing, the MPM will help identify, develop and drive the success of key marketing and sales projects that will generate revenue and efficiencies. The MPM will work with a team of motivated individuals to increase iWeb’s brand positioning, execute an integrated marketing plan and support the sales team with marketing collateral and activities.

The MPM will provide a broad range of marketing expertise in the areas of:

• Developing marketing communications strategies and tactics to meet organizational objectives
• Lead generation, customer, market and competitor research, and sales support

Specifically, responsibilities will include:

• Leading many internal and external marketing activities, ensuring brand consistency and clarity of message across platforms
• Managing the resources (internal / external, budgetary and human resources) required to execute various sales and marketing projects
• Working with the sales, product management and marketing teams to develop and implement a B2B lead generation and direct marketing plan
• Collaborating on the revamping of the corporate website, including design, content, market positioning
• Developing content for newsletters, the website, sales collateral and white papers
• Delivering relevant business cases, project plans and reports on progress
• Actively contributing to the company’s online and social media strategy
• Managing all trades shows and conferences, including logistics, event planning, sponsorship opportunities and promotions
• Leading and/or implementing strategies for customer retention
• Supporting the sales team in indentifying new business opportunities and feeding the pipeline
• Adapting the strategy based on market research, analysis and industry trends

Required skills and attributes:

• 10 years experience in a marketing / communications role, including integrating multi-channel initiatives
• Successful track record of marketing in the technology sector; able to translate technical capabilities into meaningful value statements
• Strong project management skills, capable of leading multiple concurrent projects across marketing channels
• Superior interpersonal and communication skills with ability to influence and gain buy-in from stakeholders
• Exceptional organizational and presentation skills
• Experience managing others, motivating, coaching and driving progress through to completion
• Self-directed and resourceful; a solution-finder and natural change leader
• Ability to thrive in a fast-paced, dynamic and demanding environment
• Relevant post-secondary education
• Knowledge of CRM software such as Salesforce.com
• Bilingualism (English / French) required, Spanish or Portuguese considered a strong asset, Italian or Arabic a plus.
• Ability to travel internationally

Version 2.0.0.0

Smart Layer

• Smart Servers are now benefiting from higher performance thanks to the various adjustments made to the new version of Smart Layer.
• The problems encountered by some customers related to the automated installation of R1Soft under CentOS, have been solved through the integration of a patch released by R1Soft.

Version 1.1.19.0

Billing and customer accounts systems,  domain names registration website

• Both Funio and iWeb are now autonomous in their operations. Funio now handles its own billing systems and customer account management.
• The domain names registration website has been upgraded and is now fully operated by Funio.