Incident: Network infrastructure [Resolved]

Published on October 14, 2011 at 12:17 am by chefsc in: Status

Update: 2011-10-14 01:30 EDT
Incident duration: 45 minutes
Impact: Clients using privatedns.com DNS servers may have experienced some network latencies.

The DDoS attack has been fully mitigated. We will monitor the performance and the stability of the affected services to make sure that all is working normally. We apologize for any inconvenience this situation may cause. If you have any questions, please do not hesitate to contact our support team (http://www.iweb.com/contacts/).

–

Update: 2011-10-14 00:45 EDT
Impact: Clients using privatedns.com DNS servers services may have experienced some network latencies

An important DDoS attack (15 Gbps) is currently affecting clients using privatedns.com DNS servers. Our technical team is actively working on getting the services available. We will communicate with you on a regular base to provide update throughout the process.

We apologize about the inconvenience this may cause, If you have any questions, please do not hesitate to contact our technical support team at (http://en.iweb.com/contacts). We thank you for your patience and understanding.

–

Start: 2011-10-14 00:15 EDT
Estimated time of resolution: NA
Impact: Network latencies (packet loss)

We are currently investigating a situation that might affect a segment of our network infrastructure.

Our technical team is actively working on finding a solution to this problem. We will regularly communicate with you about the status of this operation.

We apologize for any inconvenience this situation may cause. If you have any questions, please do not hesitate to contact our support team (http://www.iweb.com/contacts/).

Thank you for your patience and understanding.

Comments

  1. Matt
    October 14th, 2011 12:40 am

    This seems to be happening more frequently…. Kind of disappointing. What is the cause?

  2. Prince Kumar
    October 14th, 2011 12:54 am

    It seems that the issue is recurring. What steps has been taken to fix this issue permanently?

    Please let us know.

  3. Marco Pirrongelli
    October 14th, 2011 2:23 am

    yeah, this attacks are taking down my sites, this is the 3rd time that this happened to me… at least today only have problems for 30 minutes… but the question is interesting… ¿why this is happening more frequently?

  4. Sathish
    October 14th, 2011 3:07 am

    This is has serious effect in my apps server upgrade. We are re doing the upgrade. Waste of time and money!
    Disappointing, looking to move my server to a different hosting provider.

  5. Nick
    October 14th, 2011 10:14 am

    Kind of disappointing.

    I ask the online chat and transfer me to support form with required field “Fees of $75/h will be charged for each request”.

    Please let us know.

  6. Stéphane Jose
    October 14th, 2011 10:32 am

    @Matt, @ Prince Kumar, @Marco Pirrongelli @Sathish: The DDoS has been fully mitigated and network latencies lasted for about 45 minutes. If you encounter further network latencies please open a ticket via your customer hub and provide us with a tracroute from your location to your server.

    @Nick: if you need to open a support ticket that is related to a network or faulty hardware issue there is no charge as it is covered by our SLA terms. In any case, always open a ticket through the customer hub. For any other type of support request you might want to consider one of our server management packages.

  7. Martin Morel
    October 17th, 2011 8:03 am

    I recieved warning from Nagios (nagios@agira.privatedns.com that my dedicated server was down. From my understanding, it is rather the host running nagios that had problems than my server having problems. (Running in the HD datacenter with my own DNS)..

    Is that correct or likely?

    Thank you.

  8. Martin Morel
    October 17th, 2011 8:06 am

    Regarding my previous post :

    I’m 3 days late on this… AHAH… nevermind this. I’ll open a support ticket.

  9. Zsolt
    October 17th, 2011 1:47 pm

    Is there any news about this issue? Please provide me information when it’s fixed!

  10. Stéphane Jose
    October 17th, 2011 2:31 pm

    @Zsolt @Martin Morel: as the post mentions, the issue was fixed on 2011-10-14 at 01:30 EDT. If you encountered problems with your server since then, it is probably not related and you should open a support ticket via the customer hub.

  11. Olivier Lemire
    October 17th, 2011 3:49 pm

    En regardant les logs de notre machine nous voyons des attaques vendredi soir, samedi soir ainsi qu’à l’heure actuelle depuis 15 minutes.

  12. Olivier Lemire
    October 17th, 2011 3:50 pm

    … samedi soir, dimanche soir et présentement.

  13. Stéphane Jose
    October 17th, 2011 11:45 pm

    Les attaques par déni de service (DDoS) mentionnées dans ce post, affectaient directement les serveurs dns d’iWeb (privatedns.com) dans la nuit de jeudi à vendredi. L’incident est maintenant clos et vous ne devriez pas utiliser cet article pour rapporter un problème urgent.

    Le problème que vous décrivez n’est probablement pas relié. Si vous avez besoin d’assistance, svp contactez le support technique en incluant des extraits de vos logs. Ouvrez un ticket via le hub client et choisissez l’option “Serveur inaccessible” si votre serveur ne répond plus.

    (Notez que selon la nature du problème des frais peuvent s’appliquer)

  14. Gregory Richardson
    October 23rd, 2011 2:07 pm

    I’m receiving the following email every 50 minutes:

    From: nagios@agira.privatedns.com
    Date: October 23, 2011 1:55:00 PM GMT+08:00
    To: ******@cei-corp.com
    Subject: Host DOWN alert for CL-T105-*****!

    ***** Nagios  *****

    Notification Type: PROBLEM
    Host: CL-T105-****
    State: DOWN
    Address: 70.38.12.170
    Info: CRITICAL – Plugin timed out after 10 seconds

    Date/Time: Sun Oct 23 01:55:00 EDT 2011

    I just got the server and this problem started immediately. What is causing it?

    Thanks

  15. Stéphane Jose
    October 24th, 2011 9:56 am

    @Gregory Richardson: Thanks for your message. It is probably just the ping monitoring that is not configured properly for your server or a firewall configuration that blocks the ping request. I forwarded your question to the support team so they can verify the exact cause. Also, in order to receive faster answers to your technical support questions, please make sure to open a ticket via your customer hub in the future.

About the iWeb blog

The iWeb Blog covers web hosting, web development, web design, Internet marketing and just about every announcement concerning iWeb.

System Status

All Systems Running without Issues.
Details