iWeb Communities: Blog

When you come in contact with our customer service, you always come upon a person who can answer your questions and comments.  But, who are these people who take the time to listen to your questions and think about a solution for you?  As it is always nice to put a face to a voice, we will introduce the team members of iWeb for the year 2010.

We start out with Jean-François Dicaire, customer service leader, informative and administrative  levels for current and potential customers.  Always present to answer questions from his team, he provides premium customer service to all customers and brings a highly contagious energy to the iWeb team.

When did you start working at iWeb, what position did you occupy and in which data center?

If you count the 6 months that I did in 2007 as an agent for the customer service department on HD, and now 1 year and 6 months as a Team Leader in the Information department on CO, 2 years in total.

What did you do before working with iWeb?

I worked for Great West Life as a customer serviceagent  for a year in between. Let’s say I was very pleased to get back to work with a nice and dynamic team.

What do you love the most in iWeb as an employee?

The company values! For example, each employee is treated as an important member of a large family and I believe that this approach encourages employees to get involved and make a difference.

Tell us an anecdote from iWeb

I remember the first months working for iWeb. There was a customer who often call for problems with a transfer of ownership of a domain name. It took a lot of time since there seemed to always have a good reason that prevented us to close the exchange, caused by wrong information given from the client side which he apologized for every time. However, he was cooperative and we ended up being able to complete his request after all. Satisfied,  he thanked us for our patience and  promised us lunch for it … we’re still waiting :P

Fast questions

- Favorite OS: Windows XP (an old habit)
- Favorite Drink: Bloody Caesar (not at work of course!)
- Favorite sports: Snowboard in the winter, golf in summer
- Favorite movie: Eternal Sunshine Of The Spotless Mind
- Favorite Music Group: Deftones
- Favorite Youtube Video: Powerthirst
- What you wanted to be when you were small: A psychologist.