Videotron connection disabled temporarily

Published on June 1, 2006 at 8:50 am by iWeb-SDelisle in: Status

This morning, customers reported several problems for routes going through Videotron. Our BGP session with Videotron has been temporarily disabled for the moment after Videotron confirmed there was a routing issue on their network. We are waiting for updates on the situation and will reactivate the BGP session when Videotron will confirm the problem has been solved. Meanwhile, traffic will be routed through other providers of our BGP Mix.

11h45 (EST)
Due to the situation with Videotron, we will proceed with a few network manipulations in order to adequately balance the traffic between our various network providers. The BGP sessions with Teleglobe and Peer1 will have to be re-initialized in a few minutes. You may experience less than 30 seconds of slowdowns while the routes will change.

12h00 (EST)
The problems has been solved at Videotron so we reactivated the Vidéotron connection (BGP session). The situation is back to normal.

Videotron explained that a problem occured during a maintenance on one of their routers at 5h00am this morning. Original configurations have now been restored and the problem was corrected that way. We will monitor the situation closely in order to receive a prior notification if Videotron plans a new maintenance.

Comments

  1. Alex
    June 1st, 2006 9:25 am

    Can you please elaborate what problems are occuring? Is Videotron having internal network problems or is it only isolated to your case with your connectivity directly to them?

    Alex.

  2. iWeb-Op
    June 1st, 2006 9:34 am

    We did not receive any update on the situation from Videotron yet and the feedback we had this morning was that they were having routing problems and it seemed like it was not isolated to our case. We also had some employees work stations at the office using Videotron’s DNS servers and reporting unstable services, those DNS servers where changed back to ours. That could indicate that it is a general Videotron problem. We will post more details as soon as we get more information.

    Martin Leclair
    iWeb.Ca

  3. karl
    June 1st, 2006 3:57 pm

    Actually,

    I’ve also noticed some weird stuff happening. It seems that Teleglobe have some important problem with some of their uplink. I?ve had many problems, especially with cogent.

    Traceroute would get abnormal delay or use weird/broken routes. On a few occasions, traceroute from the modemcable and from Iweb used the same Teleglobe path, but the modemcable route had 100-200ms additional delay on some chokepoint. I?d say they?re playing with some QoS?ing and it seems that Iweb traffic priority is higher than videotron?s mc (probably commercial traffic vs home users).

    I?m now surfing the web through a VPN on my Iweb server… Even with the 8 extra hop (from mc to iweb), I still get some noticeable speed increase…

    I hope they?ll fix theses problems soons…

  4. iWeb-Op
    June 1st, 2006 5:29 pm

    Maybe it’s Videotron that’s throttling your home connection while with your server at iWeb you have a full 10mbps or 100mbps port.

Leave a comment

About the iWeb blog

The iWeb Blog covers web hosting, web development, web design, Internet marketing and just about every announcement concerning iWeb.

System Status

Maintenance: php update on iWeb’s corporate websites [Resolved]
7:43 August 31, 2010